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R Analysis for Brand Perception Exam

This document provides instructions for an end-term exam involving analysis of a case study dataset using R. Students are asked to complete 4 questions involving building different predictive models: 1) a classification model using linear discriminant analysis, 2) a classification model using logistic regression, 3) a segmentation model using cluster analysis, and 4) a linear regression model to explain customer effort levels. The case study dataset is provided in an Excel file called "Adorable.xlsx" and contains survey responses from customers rating brands on various attributes.

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Sakshi Shah
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0% found this document useful (0 votes)
16 views2 pages

R Analysis for Brand Perception Exam

This document provides instructions for an end-term exam involving analysis of a case study dataset using R. Students are asked to complete 4 questions involving building different predictive models: 1) a classification model using linear discriminant analysis, 2) a classification model using logistic regression, 3) a segmentation model using cluster analysis, and 4) a linear regression model to explain customer effort levels. The case study dataset is provided in an Excel file called "Adorable.xlsx" and contains survey responses from customers rating brands on various attributes.

Uploaded by

Sakshi Shah
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

End-term Exam (PGDM 2019-21), Term-V

Introduction to R in Business Applications (Open book and Online)

Max. Marks -40

Max. Time – 4 hours

Instructions –

 There are four questions based on a case. Download the case dataset in your
working directory. All four questions are compulsory.
 Work on a .Rmd file, knit the output as .html file.
 All other instructions are as per the official guidelines

Case – Adorable Brand

Case dataset – [Link]

Hundred management graduate students were interviewed to check their


perception on adorable brands i.e. which traits lead to adoration for a brand.

They were asked to think about an adorable brand in any category they choose
and rate the brand on four parameters on a 10-point scale. They were allowed to
use upto one decimal digit to precisely record their perception.

Similarly, they were asked to think about a not-adorable brand in any category
they choose and rate the brand on the same four parameters on a 10-point scale.

They were also asked, if they need to repurchase the same brand, how much
efforts, they would make to repurchase the same brand. Efforts are in term of
visiting multiple stores, checking multiple e-comm sites, waiting for some time till
the brand is available, willingness to pay some additional money etc. Their
responses were captured on a 10-point scale.

The parameters are listed below -

1. I feel connected with this brand as it reflects my personality (CONNECT)


2. I feel delighted when others see me using this brand (DELIGHT)
3. I feel excited while talking about this brand to my friends (EXCITED)
4. I feel gratified over my choice when I compare it with other competing brands
(GRATIFIED)
5. Whether the brand is adorable or not (ADORABLE)
6. How much efforts I would like to make to repurchase the brand (EFFORT)

The one outcome variable is binary, ADORABLE captured as Adorable and Not-
adorable. The other outcome variable, EFFORT is continuous.

The data is compiled and saved as [Link]. Attempt the following questions.

1|Page
1. Build a classification model using linear discriminant analysis [10 marks]
a. Check assumptions before carrying the analysis. Comment on the
results.
b. Create two scatter plots, one using CONNECT, DELIGHT as variables and
two, using EXCITED, GRATIFIED as variables. Comment on the
difference.
c. Create a model using LDA. Write the linear discriminant equation from
the model output.
d. Check the accuracy of the model

2. Build a classification model using logistic regression [10 marks]


a. Create a model using logistic regression. Write the logistic regression
equation from the model output.
b. Interpret logistic regression equation in terms of odds ratio
c. Check the accuracy of the model
d. Compare the accuracy from both models (1) and (2) and comment on
the difference.

3. Build a segmentation model using cluster analysis [10 marks]


a. Create a segmentation model using a non-hierarchical clustering and
check the accuracy of the model
b. Using a hierarchical clustering model, arrive at an optimal number of
clusters. Then, create a segmentation model using a hierarchical
clustering.
c. Compare the accuracy from both models created in a) and b) and
comment on the difference.
d. Run two different hierarchical clustering models using two different
linkage methods and compare the accuracy from both models and
comment on the difference.

4. Build a linear regression model to explain EFFORT [10 marks]


a. Create a step-wise regression model with EFFORT being the dependent
variable.
b. Explain the regression output. Write the regression equation with the
significant variable only.
c. Check assumptions with the help of residual plots. Comment on the
results. (Hint – create residual plots for step-wise regression output)
d. Create a scatter plot with EFFORT as the dependent variable and the
most significant variable from a) above. Also create a trendline and
comment.

2|Page

Common questions

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The accuracy of a linear discriminant analysis (LDA) model can be evaluated by checking its ability to correctly classify brands as adorable or not-adorable based on the given parameters. After developing the LDA model, its accuracy can be assessed using a confusion matrix to see how many observations are correctly or incorrectly classified . Similarly, a logistic regression model's accuracy is assessed in the same way by comparing predicted classifications with actual outcomes. The comparison between the two models' accuracies involves analyzing their respective confusion matrices and overall accuracy rates to determine which model better classifies the data and under what conditions. The differences in classification might be due to the underlying distributions of data better fitting one model's assumptions over the other .

Hierarchical clustering builds a hierarchy of clusters using linkage methods without requiring prior knowledge of the number of clusters, while non-hierarchical clustering, such as K-means, requires pre-specification of cluster numbers and uses centroid distance to form clusters. Hierarchical clustering offers insight into data structure which can suggest an optimal number of clusters, accommodating complex data patterns. Non-hierarchical methods are faster and preferred for large datasets but may miss data structure subtleties. These methodological differences affect segmentation precision and interpretation, impacting strategic decisions made based on this segmentation .

Non-hierarchical clustering, such as K-means, is used for segmenting brand adoration data to group similar observations into clusters. It is suitable for larger datasets where the number of clusters is predefined and requires fewer computational resources compared to hierarchical methods. This technique helps in identifying distinct groups within the data that share similar brand perception attributes, facilitating targeted marketing strategies. By analyzing these clusters, businesses can tailor their branding efforts to meet specific consumer segment needs .

Checking residuals in a step-wise regression model is crucial for validating model assumptions such as linearity, constant variance (homoscedasticity), and independence of errors. Residual plots can visually indicate whether these assumptions hold. A random pattern of residuals suggests these assumptions are valid, while a systematic pattern of residuals suggests violations that can lead to biased or inefficient estimates, affecting the model's reliability in predicting the effort a consumer would make to repurchase a brand .

Before performing linear discriminant analysis, several assumptions must be checked: (1) Multivariate normality, which means the independent variables should be normally distributed within each group of the outcome variable (adorable or not-adorable). (2) Homogeneity of variance-covariance, implying that variance-covariance matrices of the independent variables should be the same across the groups. (3) Absence of multicollinearity, ensuring no high correlation between the independent variables used in the model. These assumptions are critical as violations can lead to biased estimates and reduce the accuracy of the model .

Scatter plots visualize relationships between pairs of attributes. By plotting CONNECT vs. DELIGHT and EXCITED vs. GRATIFIED, we can observe how these attribute pairs correlate with brand adoration. Differences in clustering or spread across the plots indicate varying degrees of association strength between variables and brand adoration. For example, a cluster of points in a CONNECT-DELIGHT plot may show a strong positive relationship for adored brands compared to the EXCITED-GRATIFIED plot, guiding further analytical focus on these parameters' importance .

In a logistic regression model, the odds ratio represents the change in odds of the outcome occurring (here, the brand being perceived as adorable) with a one-unit increase in the predictor variable. For instance, if the odds ratio for the DELIGHT parameter is 2, it implies that for every unit increase in DELIGHT, the odds of a brand being perceived as adorable double, holding all other variables constant. Interpreting these ratios helps understand the strength and direction of relationships between perception attributes and the decision to adore a brand .

Comparing hierarchical clustering outcomes using different linkage methods, such as single, complete, or average linkage, highlights variations in cluster compositions and stability. These methods affect how distances between clusters are measured, impacting cluster shapes and separations. Insights include understanding hierarchical clustering sensitivity to linkage choices and its influence on segment interpretations, potentially leading to different strategic recommendations based on which linkage method best represents natural data thresholds for brand adoration .

The stepwise regression analysis of the EFFORT variable uncovers which brand perception attributes significantly influence consumer efforts in terms of repurchase intentions. Significant variables, indicated by non-zero coefficients in the regression equation, show attributes that drive more considerable purchase efforts, such as willingness to pay extra or search thoroughly. These insights inform brand strategies to strengthen connections that increase consumer commitment and repurchase efforts .

A trendline in a scatter plot, showing the relationship between EFFORT and another significant variable, depicts general data tendencies. A positive trendline gradient indicates increasing adoration efforts with higher scores on this attribute, suggesting areas for targeted improvement. By analyzing trends, brands can align initiatives with customer preferences that most strongly correlate with higher purchase efforts, optimizing marketing and product strategies to enhance consumer brand connections .

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