Source: Bdjobs.
com Online CV Bank
Last Updated : January 7, 2018
IMRAN HOSSAIN
Address: House-16/A, Road-9/a, Dhanmondi, Dhaka
Mobile : 01752079570
email:[Link]@[Link]
Career Objective:
To contribute superior project and operations management skills and experience in
marketing manager role.
Career Summary:
I have completed my Bachelor`s from Indian institute of Management Calcutta and
Master`s from Gorge Brown Collage, Toronto, Canada. I have work HSBC as supervisor in
customer relation department, Currently my role as CCI (Customer care in-charge) at
symphony (Edison group) is an vital role to support a large number of customer from 4
major dealer and Madaripur (Uppojela). Supporting around 1300 customer during off pick
and 2000+ customer during pick seasons.
Special Qualification:
i was awarded as the "Prominent Center In-charge - 2016" by my Department (Customer
service-Symphony Smile).
Employment History:
Total Year of Experience : 7.2 Year(s)
1. Sr. Manager - call center operation ( December 18, 2017 - Continuing)
Cloudexis Technologies limited (iso tech group)
Company Location : Banani
Department: Operations
Duties/Responsibilities:
Looking after the entire operation, client handling, payments, recruitment. Handle a
team of 50 people working for 2 different shifts. Looking for new campaign clients,
visiting different countries for client meetings. Prepare contracts, cross check financial
reports and giving formal proposals to management.
2. Customer cernter manager ( May 1, 2016 - November 30, 2017)
Symphony Mobile (Edison Group)
Company Location : Dhaka, Bangladesh
Department: Customer service operation
Duties/Responsibilities:
Ã
â° As Customer Care Manager I am responsible to ensure customer satisfaction by
providing reliable, prompt and friendly service. All the center functions - front, technical
and commercial - will be coordinated and reported to regions and head office both way
through this position.
Ã
â° Able to follow up with Daily Activity report, QC report, productivity report, bounce
rate and Faulty return with back up & full set stock report.
Ã
â° Ensure the Center with all logistic & administration support.
Ã
â° Closely guide, supervise all employees within the center and ensure all information
dissemination to either or respective employees & make them understand and follo
3. Team leader - GP process ( October 1, 2015 - May 1, 2016)
Digicon Technologies ltd.
Company Location : Dhaka, Bangladesh
Department: Sale
Duties/Responsibilities:
Look after the floor, fulfill clients sales requirement, communicate with client for any
major problem or quarry.
4. Sr. Executive ( July 1, 2013 - January 30, 2015)
Hong Kong & Shanghai Banking Corporation Bank (HSBC)
Company Location : Toronto, ON. Canada
Department: Customer relation
Duties/Responsibilities:
Looking after the complete customer service team, look after credit card sales and the
entire call center team. Keeping good relation with priority customer and any other task
assigned by the Manager.
5. Sales Supervisor ( August 1, 2010 - June 30, 2013)
Delhi Land and Finance Ltd. (DLF)
Company Location : Kolkata, India
Department: Sales & Marketing
Duties/Responsibilities:
Looking after the complete sales team, visiting to different project of the company,
looking after the call center team. Client meeting, corporate client visit, achieve sales
target.
Academic Qualification:
Exam Title Concentration/Major Institute Result [Link] Duration Achievement
Masters of Business Gorge Brown Collage CGPA:3.22
Marketing 2014 2 year Pass
Administration Toronto, ON Canada out of 4
Bachelor of Business Indian Institute of CGPA:3.1
Marketing 2011 4 years Pass
Administration Management Calcutta. out of 4
First Division,
A`Levels Accounting British council, Dhaka. 2008 2 year Pass
Marks :80%
First Division,
O`Levels Accounting British council, Dhaka. 2006 1 year Pass
Marks :80%
Career and Application Information:
Looking For : Mid Level Job
Available For : Full Time
Present Salary : Tk. 26000
Expected Salary : Tk. 35,000
Preferred Job Category : Marketing/Sales, Customer Support/Call Centre
Preferred District : Anywhere in Bangladesh.
Preferred Organization : Wholesale, Retail Store, University, Advertising Ageny,
Types Buying House, Restaurant, Immigration & Education
Consultancy Service, Real Estate, Call Center, Boutique/
Fashion, Chain shop, Amusement Park
Language Proficiency:
Language Reading Writing Speaking
English Medium High High
Bangla Low Low Medium
Personal Details :
Father"s Name : (late) A. M Ripon Hossain
Mother"s Name : Mahamuda Khanam
Date of Birth : April 8, 1986
Gender : Male
Marital Status : Single
Nationality : Bangladeshi
Religion : Islam
Permanent Address : House-16/A, Road-9/a, Dhanmondi, Dhaka
Current Location : Dhaka
Reference (s):
Name : Adam D Thomas
Organization : HSBC
Designation : Supervisor Credit Card
Address : Toronto, ON Canada
Phone (Off.) :
Phone (Res.) : +17738094451
Mobile :
EMail :
Relation : Relative