Course Outline: ORGANIZATIONAL BEHAVIOUR

Course code: OB512

Credit:3, Core Course
Area: Organizational Behaviour and Human Resource
Program: PGDM-B&FS
Term II Academic Year 2020-21

Instructor(s) Name Dr. Irfan A. Rizvi

Room no. 306
Email iarizvi@[Link]
Phone (Extn no.) 126
Meeting Hours Mon-Tuesday: 1530-1730 hrs.

1. Course Description:
Organizations are social systems and their performance is impacted by various elements that constitute an
organization. People, one of the most critical constituent elements of the organizations have the capacity to make
or mar an organization through their conduct.
The task of a manager in any organization is to work with and through other people to achieve organizational goals.
In order to perform effectively, it is imperative for them to understand the nature and characteristics of human
resources at individual & group levels and utilize this information for designing, structuring & building organizations
that can perform on a sustainable basis.

2. Course Outcomes (POs):

CO1: To enable self-awareness and self-understanding;
CO2: To develop greater understanding of human behavior at the groups, team and intergroup levels;
CO3: To recognize the factors and rationale that determines organization design and structure;
CO4: To understand the role of leadership in managing groups and teams.

3. Mapping between Course objectives and Program Objectives

Course Outcomes
Program Outcomes (POs) (COs)
CO1 CO2 CO3 CO4
PO1: Student should be able to write well organized and grammatically correct
business reports and letters.
PO2: Student should be able to make effective oral presentations.
PO3: Student should be able to demonstrate critical thinking skills by understanding
the issues with a strong focus on banking and financial services, evaluating alternatives
on the basis of multiple perspectives and presenting a solution including conclusions
√
and implications
PO4: Student should be to demonstrate problem solving skills by understanding and
defining the problem related particularly to banking and financial services, analyzing it √
and solving it by applying appropriate theories, tools and techniques.
PO5: Student should be able to illustrate the role of responsible leadership in
management.
√
PO6: Student should be able to identify social concerns and ethical issues in
management.
√
PO7: Students should be able to identify challenges faced by banks and financial
institutions in the global business environment.
PO8: Student should be able to take decisions in the global business environment with
special focus on banking and financial institutions.
4. Learning Outcomes

1. Proper understanding of the conceptual framework and fundamentals of organizational behavior so as to sustain
high performance and effectiveness;
2. Attaining higher ability to analyze and apply critical thinking and learning skills related to "real life" problems
and situations concerning human behavior;
3. Mastering the skills to identify and apply behavioral processes and methods that improve individual and group
performance for business effectiveness;
4. Enhanced ability to apply the knowledge and skills to assess, analyze, diagnose, and successfully implement in
rapidly changing environment to create a linkage between job behavior and performance;
5. Overall development of personal skills to be an effective leader and manager.

5. Pedagogy

Would be interactive in nature and involve lectures, presentations by students on assigned topics, cases/case-lets,
exercises, games and discussions. Students are expected to be highly participative in the learning process.

6. Session plan
Exercise / Cases
Session Topics & Issues Learning Outcome
Reading(s) / Reference(s)
Introduction to Organizational
Behavior
Readings :  Understand the conceptual
 Overview, Definition
 Ten Managerial Roles & practical underpinnings of
 Historical Roots & contributing
1  SPR Ch 1, NDDA Ch 1, OB;
disciplines of OB
 Appreciate relevance of
 Challenges and Opportunities for
Case : Dave Armstrong (A) studying OB;
OB
 Developing an OB Model
Understanding & Managing Self Self-Assessment Exercise
 Understand what constitutes
 Biographical characteristics; Readings :
self & how these impact us;
2  Component/constituents of self;  Managing Oneself
 Acquire ability for self-
 Ability : Knowledge, Skills,  Ten tips for managing yourself
growth;
Attitudes  SPR Ch 2, NDDA Ch 3,

Foundations of Individual Readings :  Understand how we acquire

Behavior : Learning & OB Mod  Learning; behavior;
3-4  Definition & process of learning;  Effective Incentive Design  Acquire knowledge & skill to
 Reinforcement schedules; change self & others
 OB Mod : A managerial tool. Situation reaction through role play behavior;
Emotions & Emotional
Intelligence  Understand our emotions &
Self-Assessment Exercise : EI
 The Meaning of Emotion/ ] its impact on self & others;
Readings :
5 Mood;  Acquire ability to manage
 What Makes a Leader;
 Emotions & work behavior emotions for effective
 SPR Ch 4, NDDA Ch 3,
 Emotional Intelligence in the relations;
Workplace
  Understand who we are &
why are we like that;
Personality, Values & Beliefs:  Appreciate how
Understanding Self & Others Self-Assessment Exercise : Big 5 characteristics of our own
 Nature of Individuals self impact our life & living;
6-7  Personality: Determinants; Readings :  Learn how to understand
 Major personality attributes  The Abrasive Personality others;
influencing OB : Big 5  SPR Ch 3 & Ch 5, NDDA Ch 3,  Understand our inner world
 Values & Beliefs & how does that impact our
relationship with the outer
world;
Exercise / Cases
Session Topics & Issues Learning Outcome
Reading(s) / Reference(s)
Making sense of the world :
Case : A Dilemma for Mr. Bansal
Perception, Attribution &  Understand how do we make
decision making : sense of the world around
Readings :
 Definition, Factors influencing us;
 Just thinking you slept poorly
8-9 perception;  Acquire skills to understand
can hurt your performance
 Attribution theory & shortcuts the world in an objective
 The Hidden Traps in Decision
in judging others; manner & thus make
Making
 Decision making; rational decisions;
 SPR Ch 6, NDDA Ch 4 & Ch 7,
 Applications in organizations
Motivation
 Defining Motivation
 Case : Moon Dust Design
 Theories of motivation :
 Self Assessment Exercise  Understand what factors
Content, Process,
energize our behavior;
10-11 Equity/Fairness/Organizational
Readings  Acquire skills to stimulate
Justice, Job Characteristics
 SPR Ch 7 & 8, NDDA Ch 5, self & others;
Model;
 Employee Motivation
 Motivation: From Concepts to
Applications
Desert Survival Game/Outdoor  Understand team work & its
Team & Team dynamics
Activity issues & challenges;
 What & why of team;
 Introspect self in team;
 Team formation process;
12-13 Readings:  Appreciate importance of
 Team dynamics & Synergy;
 SPR Ch 9, 10, NDDA Ch 8, teams;
 Building blocks of effective
 What makes your colleagues &  Acquire attitude & behavior
team;
you tick of effective team player
 Understand the importance
Case : Anupam Majumdar-
Inter-personal Relationship of communication in
Relationship Manager
14  Transactional Analysis (TA) & relationship building;
Readings :
Exercise  Develop awareness about
 NDDA Ch 8, FL- Ch 10
own behavior self
Leadership & Influence Process Readings :
 Leader & leadership;  SPR Ch 12, 13, NDDA Ch 10,  Understand the concept &
 Leadership roles & styles;  From managing self to practice of leadership;
15-16
Leadership Skills; managing others;  Acquire behavior & skills of
 Team Leadership;  What leaders really do by John leadership;
 Power & politics; Kotter (HBR, 1990)
Organizational dynamics
 Organization structure & its  Understand organization
types; structure & its impact on
Readings:
17-18  Organization Design; organizational functioning;
 SPR Ch 15, NDDA Ch 12,
 Organization strategy &  Appreciate relation between
structure; structure & strategy;
 Organization culture;
Organization culture & change Readings :  Understand culture, its
19-20
 Understanding culture & its  SPR Ch 16, NDDA Ch 13, formation & impact on
 individuals & team;
influence;  Appreciate organization
 Change & its types; change, its need & types;
 Organizational justice.  Appreciate the attributes of
a just organization;
Presentations & Recapitulation of
20 Course review, feedback & closure
the course

7. Learning resources

7.1 Recommended text

Title: Organizational Behavior
Author: Stephen P. Robbins, Timothy A Judge & Neharika Vohra (SPR),
Publisher: Pearson Publications

7.2 References:
1. Organizational Behavior by Afsaneh Nehavandi et al., (ADDB), SAGE Publication
2. Human Behavior at Work by Davis, K (McGraw Hill);
3. Management of Organizational Behavior by Hersey, Paul and Blanchard, Kenneth H (PHI);
4. Organizational Behavior by Fred Luthans (FL) (McGraw Hill);
5. Organization Behavior: Managing People & Organizations by Moorhead & Griffin (M&G) (Biztantra);
6. Culture & Organizational Behavior by Sinha, JBP (Sage), 2009.

8. Course Evaluation Components (CECs)

Evaluation Weight
What & How
components (%)
Class Extent to which you are mentally present in the class and actively engaged with the learning
participation 10 process displayed through behaviors like raising queries, providing answers, sharing topic relevant
(CEC 1) experience, and discussing business issues.
Maintain a written journal/diary articulating your growth and development as the course
Individual progresses and share your learning, opinions, thoughts, feelings and confusions related with
Assignment: various topics being covered in the course. This diary has to be prepared in a typed format, and
minimum one page (about 300-400 words) should be written for each topic. Mere narration of
My journey 15 the coverage in the session will not be meeting the requirement. The diary may be called for a
through OB1 review by the course faculty anytime during the progress of the course hence it needs to be
(CEC 2) kept up-to-date at all times. Begin with a SWOT analysis of yours along with career and life
goals.
The completion of this assignment requires following actions :
 Form a team of 5-6, with at least one member with work-experience;
 Identify a topic covered in this course or any other for primary research;
 Develop an structured interview schedule using which you would ask 4 executives from any
organization having 5+ years of experience (please share name, designation & organizational
affiliation);
Group Your questions must touch upon the following:
Assignment 15 o What real issues faced under this topic;
(CEC 3) o Describe the behaviors of employees that indicate presence of this issue;
o What is the impact of this on individual, team and organization’s performance;
o How is this issue tacked/managed by you;
o What critical skills do you suggest that future managers must acquire to perform well in
their jobs on joining?
 Submit a write-up with full references as per the guidelines;
Mid-term
25 One short-answer written exam at the mid-point during the progression of the course.
(CEC 4)
End-term
Open/Closed book exam covering the entire course requiring reflection of understanding of the
examination 35 concepts covered during the course and their application in real life.
(CEC 5)
8.1 Assessment criteria of assignments:
Assessment of the Individual Assignment (CEC2):
 Diary will be evaluated for the author’s authenticity, honesty, sincerity, and openness;
 Self-analysis drawing the results from various exercises & discussions in the class;
 Thought clarity and ability to relate and draw inferences from various life experiences and incidences;
 Concept clarity, authenticity, honesty, introspection & precise articulation;
 Relevance of the content (no superfluous or irrelevant information);
 Reasons, arguments & analysis given to draw the personality map, relate it with organizations, jobs etc;
 Format and language: clear division into sections, page numbering, small paragraphs, conversational
language.

Assessment of the group assignment paper:

The report should be presented in the following format:
 names and coordinates of the executives interviewed, their brief career and current job profile;
 analysis of the answers and summarized conclusions on each;
 Overall summary, learning from the exercise and conclusion.
The assignment will be evaluated for its:
 Authenticity & originality;
 Articulation of the facts and findings;
 Quality of summary and conclusions in terms of their relevance to the research question responses;
 An assignment copied from the internet or peers will qualify for a zero.

9. Mapping between COs, POs and CECs

Course Evaluation Components (CECs)

Course Program
Objectives Objectives CEC1 CEC2 CEC3 CEC4 CEC5
COs POs (Class (Individual (Group (Mid-term (End-term
Participation) Assignment) Assignment) Exam) Exam)
CO1 PO2 ✓

CO2 PO1, PO3 ✓

CO3 PO4 ✓

CO4 PO5, PO6 ✓ ✓

10. Academic integrity

 Plagiarism is the use of or presentation of ideas, works that are not one’s own and which are not common
knowledge, without granting credit to the originator. Plagiarism is unacceptable in IMI and will invite
penalty. Type and extent of penalty will be at the discretion of the concerned faculty member.

 Cheating means using written, verbal or electronic sources of aid during an examination/quiz/assignment or
providing such assistance to other students (except in cases where it is expressly permitted by the faculty).
It also includes providing false data or references/list of sources which either do not exist or have not been
used, having another individual write your paper or assignment or purchasing a paper for one’s own
submission. Cheating is strictly prohibited at IMI and will invite penalty as per policies of the Institute.