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Socorro Ramos: Pioneer of National Bookstore

Socorro Ramos co-founded National Bookstore in Manila in 1941 with her husband Jose Ramos using 200 pesos in capital. They sold books and school supplies. After overcoming setbacks like fires and typhoons destroying their inventory, the business grew successfully. Ramos introduced innovations like producing greeting cards. At 95, she still believes in hands-on management. National Bookstore is now the largest bookstore chain in the Philippines.

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0% found this document useful (0 votes)
1K views4 pages

Socorro Ramos: Pioneer of National Bookstore

Socorro Ramos co-founded National Bookstore in Manila in 1941 with her husband Jose Ramos using 200 pesos in capital. They sold books and school supplies. After overcoming setbacks like fires and typhoons destroying their inventory, the business grew successfully. Ramos introduced innovations like producing greeting cards. At 95, she still believes in hands-on management. National Bookstore is now the largest bookstore chain in the Philippines.

Uploaded by

Samson Bongsiw
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

SOCORRO RAMOS:

The Woman behind National Bookstore

Socorro Ramos entered the publishing and retail


industry by working as a salesgirl at a bookstore. At the age of 19, she opened National Book Store in
Escolta with her husband with a capital of P200, selling books and school supplies to students. At that
time, Manila was under the control of the Japanese, who imposed censorship on books and periodicals.
To augment their earnings, she and her husband resorted to selling other items like candles and soaps.

After the post-war boom proved profitable for the company, ushering in bigger revenues, the Ramoses
opened a nine-story building along Avenida. At 95, she still believes in the time-honored tradition of
“hands-on approach” in business. She even designed the company’s logo herself.

Source: [Link]
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The Co-founders The second branch at Avenida-Soler
The first National Bookstore was devastated by a fire. In
1948, three years later, a typhoon wreaked havoc upon
Mr. & Mrs. Jose Ramos & Soccoro Cancio the store and its stocks were damaged but the couple
rebuilt the store, only the next time it was at a two-story
shop in Avenida.

At one point, Nanay Coring produced her own


Tatay Jose and Nanay Coring with their Children postcards and greeting cards

Author Mitch Albom signs a book for Nanay Coring.


STORY OF SOCORRO RAMOS & NATIONAL BOOKSTORE
The story of National Bookstore (NBS), currently the biggest book chain and one of the most successful
retail outlets in the Philippines, won’t be complete without telling the story of a soft-spoken
lady. Socorro Cancio Ramos, fondly called Nanay, is the founding matriarch of NBS, literally and
figuratively hand-in-hand with her husband, the late Jose Ramos. Her story would truly serve as an
inspiration to budding Pinoy Entrepreneurs.

Born without a silver spoon and education

Socorro, born on 23 September 1923, grew up in Sta. Cruz (Laguna) with her five siblings. The family
were of humble means. At five years old, Socorro helped her mother, Emilia, sell various merchandise —
bananas, vinegar and wooden shoes  — at the local wet market. Her father, Jose, died when they were
still young, so her mother was left to support them. Socorro finished high school. And that’s
because public education until high school was was free. She never started college and she didn’t
receive any degree. When business at the wet market turned sour because they sold on credit and
collection was difficult, they moved to Manila.

Hard work and starting at the bottom

Owning the biggest bookstore chain in the country did not start easy. To help her family, Socorro went
through various jobs starting at a tender age of 12 — in a candy factory, a cigarette factory, a factory
making shorts, and a restaurant as a waitress.

When Socorro was approaching 18 years old in 1940, she began working as a salesgirl in a bookstore
opened by her brother (Manuel Cancio) and his wife (Doña Juana Cancio), the Goodwill Bookstore in
Escolta. The Goodwill Bookstore was located in the same building that housed the Panciteria Nacional.
While others attributed this as the origin of the name “National Bookstore,” Socorro herself mentioned
that the name is based on the brand of their cash register.

A strong life and business partner

As fate would have it, while Socorro was still working at Goodwill Bookstore, the brother of Juana (wife
of Socorro’s brother, Manuel), Jose Ramos, was also working there. To make the long story short, they
fell in love and, after going through rough patches, they eventually married in 1942.

Socorro was later appointed as the manager of Goodwill Bookstore. With the management skills of
Socorro, Manuel and Juana decided to sell the bookstore to Socorro and Jose. They renamed it the
National Bookstore. Together, they built the National Bookstore to what it is today.

Selling whatever opportunity provides

The couple started selling textbooks and school supplies. However, strict book censorship under the
Japanese during World War II forced the spouses to shift their products to soap, candies, and slippers.
They acted like distributors, buying merchandise from wholesalers and selling to smaller retailers. They
also dabbled in selling whiskey, just as the Americans were about to liberate the country.
Starting from zero and rebuilding

Entrepreneurs flourish not because there’s an absence of setbacks, but despite the presence of
setbacks. Socorro and Jose had to rebuild their business after it was razed down during the heaving
bombing of Manila by the returning Filipino-American forces against the Japanese army.

They had to start from scratch, literally to rise from the ashes of the Second World War. With an undying
determination to succeed, they reopened their bookstore in 1945, selling school supplies like textbooks,
notebooks, pad paper and pencils. The bookstore flourished with little competition. Then in 1968,
typhoon Gene wrecked their store and soaked all their merchandise. Yet again, they had to start from
scratch, working even harder, sleeping only three hours a day.

Learning from Experience

We all learn from our experience. The entrepreneurial attitude of Socorro could readily be attributed to
her experience when she was young, as early as 5 years old,  through various jobs she handled, and
ultimately her work at the bookstore. Socorro is credit-averse, most likely learned when her family’s wet
market business failed due to the inability to collect from customers who bought on credit. Learning
from the total loss caused by Typhoon Gene, they worked hard to raise enough funds to build a
concrete, two-storey office building. The money used to buy the lot and construct the building came
from savings, not from any loan.

Staying ahead of the curve

Socorro started producing greetings cards in the 1950s. These greeting cards, featuring Filipino scenes
and artwork, was an entirely new concept in the Philippines. National Bookstore solidified their hold of
the greeting cards market when they secured the Philippine franchise of Hallmark cards. Also around the
1950s, National Bookstore was granted license by international publishers like McGraw Hill and Prentice
Hall. National Bookstore, and Socorro Cancio Ramos, thereafter plowed on to more success.

Socorro does not believe in luck. She was quoted as saying: “Whenever I want something I really work
hard to get it. There’s no such thing as suwerte.” On another occasion, she said: “If you want something
hard and you really work hard for it, you will get it.” That success may not come overnight. This year,
2012, Socorro celebrates her 90th birthday, while National Bookstore celebrates its 70th anniversary.
One of the inspiring and successful Filipino entrepreneurs that should encourage new Pinoy
Entrepreneurs to work hard for success.

Sources: National Bookstore website; Philippine Daily Inquirer, “Socorro Ramos, young at 90”; Ernst &


Young, “Entrepreneur Of The Year Philippines 2004 Winners”; Entrepreneur Philippines, “How Socorro
Ramos reached the top shelf“; Philippine Star, “The life & times of NBS Nanay Coring in kiddie
book”; The Outstanding Filipino Award, TOFIL Awardee for Business 2006.

Common questions

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Socorro Ramos' early life and family circumstances had a significant impact on her entrepreneurial spirit and business acumen. Born into humble beginnings, her family struggled with financial instability, especially after her father's death, which left her mother to support the family. Socorro started working at the age of 5, helping her mother sell merchandise at a local wet market. This early exposure to business, particularly the challenges of selling on credit, likely instilled a strong work ethic and a credit-averse mindset, shaping her cautious approach to financial management. Her varied work experience, including jobs in a candy factory, cigarette factory, and restaurant, provided her with resilience and a deep understanding of different industries .

Socorro Ramos' choice to rebuild after typhoon Gene without relying on credit reveals a cautious and conservative financial philosophy. Her previous experiences with her family's venture, which failed partly due to credit sales issues, likely reinforced her aversion to debt. This decision underscores a philosophy grounded in financial prudence, valuing savings and sustainable self-reliance over indebtedness. By opting to rebuild with savings, Socorro demonstrated a long-term perspective, ensuring the business remained financially stable and resilient against future downturns. This strategy not only safeguarded the business but also exemplified her commitment to fiscal responsibility .

External factors such as World War II and typhoon Gene had a significant yet paradoxical impact on National Bookstore's growth trajectory. During World War II, Japanese censorship forced the Ramos family to pivot from books to sell essential goods, honing their adaptability and resourcefulness. These experiences instilled a survival mentality and business agility, crucial for rebuilding post-war. Typhoon Gene inflicted severe damage, devastating their stock, but necessitated the construction of a more resilient infrastructure, leading to the establishment of a new two-story concrete building. These crises, while initially setbacks, were pivotal in redirecting their strategies for sustainable growth and resilience .

The socio-political climate during World War II, particularly Japanese censorship, deeply influenced the initial business model and strategy of Socorro Ramos. This environment necessitated flexibility, leading the Ramoses to diversify their inventory beyond books to include everyday items like soap and candles. This strategic pivot not only ensured survival during the war but adapted their business to restrictive external conditions. By selling essential items, they mitigated risks associated with Japanese censorship while maintaining revenue. This adaptability was a critical early factor in sustaining and eventually growing National Bookstore despite the challenging socio-political circumstances .

Socorro Ramos' early work experiences significantly influenced her hands-on and collaborative leadership style at National Bookstore. Starting work at a young age in a variety of industries, she understood the value of hard work and the importance of knowing every aspect of the business. Her tendency to work alongside employees rather than merely directing from above is rooted in these experiences. This immersive leadership style fostered a culture of mutual respect and operational excellence within the company. Her persistence in rebuilding the business post-disasters also reflects endurance and resilience, traits she likely cultivated during her early years .

Socorro Ramos' post-disaster managerial decisions showcased her financial prudence and focus on long-term investment. After typhoon Gene damaged their stock, Socorro resisted the temptation of taking loans to reconstruct. Instead, she chose to save systematically, demonstrating careful cash flow management. This strategic financial decision not only protected the business from potential debt but allowed them to rebuild with a more durable, concrete structure, enhancing business resilience. Socorro’s practice of sourcing construction funds from savings instead of loans illustrates a prudent financial strategy, prioritizing sustainability and long-term growth over short-term gains .

Socorro Ramos made several strategic decisions that cemented National Bookstore's status as a leading retail entity. One significant move was diversifying the product line during times when book sales were restricted, showing an ability to pivot and meet market demands. She capitalized on partnerships with international publishers like McGraw Hill and Prentice Hall, thus enhancing their product offerings significantly. Another strategic landmark was securing the Philippine franchise for Hallmark cards, tapping into a new market and reinforcing brand loyalty among customers. These strategic decisions were critical in expanding the business and strengthening its market dominance .

Innovation was a cornerstone in the expansion of National Bookstore's product offerings and reflected Socorro Ramos' entrepreneurial philosophy of working hard to achieve success rather than relying on luck. Socorro introduced new products such as greeting cards featuring Filipino scenes and artwork, which was a novel concept at the time in the Philippines. This move demonstrated foresight and creativity in filling a market void. Securing the license for Hallmark cards and partnerships with international publishers further demonstrated innovation by broadening the bookstore's product range, reinforcing its market position, and aligning with her philosophy of proactive, hard-driven expansion .

Socorro Ramos demonstrated exceptional resilience and adaptability during several crises. During World War II, she and her husband pivoted their business model in response to strict Japanese censorship, shifting from selling books to essential items like candles and soaps. Following the destruction of their store by fire and typhoons, they repeatedly rebuilt from scratch. Socorro's decision to secure savings rather than take loans for reconstruction shows strategic financial management. Her adaptability in diversifying the business further included producing greeting cards and securing franchises and licenses from international companies, which not only mitigated risks but embraced innovation .

The personal relationship between Socorro and Jose Ramos was foundational to the success of National Bookstore. Their collaboration in managing day-to-day operations and making strategic business decisions formed a robust partnership. After purchasing the Goodwill Bookstore from Socorro’s brother and his wife, Socorro and Jose worked together to overcome numerous challenges, including wartime censorship and post-war rebuilding. Their shared resilience and commitment were key in driving the bookstore's growth and smoothing the path through various adversities, underscoring the strength of their partnership in both personal and professional capacities .

SOCORRO RAMOS: 
The Woman behind National Bookstore
Socorro  Ramos  entered  the  publishing  and  retail
industry by working
Mr. & Mrs. Jose Ramos & Soccoro Cancio
The Co-founders
The first National Bookstore was devastated by a fire. In 
1948, three
STORY OF SOCORRO RAMOS & NATIONAL BOOKSTORE (https://attyatwork.com/story-of-socorro-ramos-national-bookstore/)
The story of 
Starting from zero and rebuilding
Entrepreneurs  flourish  not  because  there’s  an absence of  setbacks, but  despite  the

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