TELUS Frontline Co-Browse
Powered by RightNow Technologies.
Looking for new ways to reduce cart abandonment, improve conversion, and enhance
your customer experience? TELUS Frontline Co-Browse may be the answer you’re looking
for. With TELUS Frontline Co-Browse, your agents are empowered to see what your
customers see and walk them through questions, product selections, and order transactions
in real time. Your brand will get a boost too-as visitors will feel good about the service they
receive...especially if they are having trouble finding what they need.
Human interaction in a point-and-click world. TELUS Frontline Co-Browse
can considerably increase
Deliver richer online sales and service experiences by enabling contact center agents to conversion rates and reduce
co-browse with prospects and customers. Co-browse helps keep customers engaged on shopping cart and web site
your web site and helps visitors find what they need before they get frustrated and leave abandonment rates.
your site. Today, few people have the patience for complicated, hard to navigate web sites.
Plus, this type of customer experience results in lost opportunities and increased volumes
of service interactions from frustrated customers.
TELUS Frontline Co-Browse enables a consumer to share his or her browser, or another
application, while engaging in live chat or over the phone with a contact center agent. It is
a powerful tool for resolving complex customer problems where phone support or live chat
alone is not enough. Co-browse facilitates the transition from self-service to assisted-service
seamlessly by establishing a visual connection between agents and customers.
Co-browse also gives agents opportunities to extend their role beyond service into assisted
selling. They are able to hand-hold the customer in real time until their goal is achieved.
It enhances customer experience and stimulates online customer interaction. Ultimately,
TELUS Frontline Co-Browse can considerably increase conversion rates and reduce shopping
cart and web site abandonment rates.
TELUS Frontline Co-Browse
TELUS Frontline Co-Browse features Co-browse helps keep
customers engaged on
Ease-of-use. your web site and helps
visitors find what they need
Fast, lightweight, and easy to set-up and use
before they get frustrated
Universal. and leave your site.
Supports all browsers (Internet, Explorer, Firefox, Safari, etc.)
Works on all platforms (Mac, Windows, or Linux)
Safe.
Permissions limit agent’s control of consumer’s desktop
Desktop control permission includes: view only, view and point with mouse control
(no click on mouse), view and point with mouse click control, and full desktop control –
including data entry
Customers have total control and can terminate co-browse sharing at any time
Assign call lists to reps.
Automatically assign and distribute call lists, driving efficiency by ensuring that the right
calls get to the right reps
Secure.
Manages firewalls
Works with SSL encryption
Supports both Port 80 and 443
Integrated desktop.
Tightly integrated within the on demand agent desktop
Manages multiple technologies.
Web 2.0 (Flash, Ajax, Silverlight, Adobe Flex, etc.)
Complex pages (dynamic content, [Link], Lotus Domino forms, etc.)
Popup windows
10_nas_030. 8/11
GET THE BEST FOR YOUR BUSINESS.
Do more with TELUS solutions. Connect with us today and we’ll show you how.
Contact your TELUS Account Executive or visit [Link]/frontline