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FY2020/21 Customer Satisfaction Survey

The customer provided feedback on a project for Neste GC by completing a satisfaction survey. [1] They were mostly or totally satisfied with the project management, quality of work, responsiveness, and safety standards. [2] They also expressed satisfaction with the testing and commissioning work as well as the overall quality of the analyzer system meeting expectations. [3] In additional comments, the customer praised the proper planning and efforts to improve and suit customer needs.

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Terry wei sheng
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14 views2 pages

FY2020/21 Customer Satisfaction Survey

The customer provided feedback on a project for Neste GC by completing a satisfaction survey. [1] They were mostly or totally satisfied with the project management, quality of work, responsiveness, and safety standards. [2] They also expressed satisfaction with the testing and commissioning work as well as the overall quality of the analyzer system meeting expectations. [3] In additional comments, the customer praised the proper planning and efforts to improve and suit customer needs.

Uploaded by

Terry wei sheng
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Customer Satisfaction Feedback

Project Management & Engineering

Your Feedback Is Important To Us

We hope our products and services met your expectations. To ensure the good quality of our services,
your opinion is important to us. Therefore it would be very kind of you to complete this feedback form.
Thank you for your feedback.

General Information

Project Name Neste GC Project

Purpose 21-AT-210A PDHID GC Factory Acceptance Test

Customer Name ooi wei sheng


Customer Company Name Neste Singapore Pte Ltd
Date 21 to 23-Sep, 2020

Totally Very Less Not


Satisfaction Satisfied Satisfied Satisfied Satisfied Satisfied

Please choose with 'ü' or leave blank if not applicable

(A) Project Management / Engineering Department


How well did we keep to our committed project delivery
1
schedule? ¨ ¨
✔ ¨ ¨ ¨
Was our project document and records submitted relevant and
2
complete or meeting expectation? ¨ ¨
✔ ¨ ¨ ¨
How would you rate the quality of our project management/
3
engineering department? ¨
✔ ¨ ¨ ¨ ¨
How was the responsiveness of our PM/ engineering
4
department? ¨
✔ ¨ ¨ ¨ ¨

(B) Production & Fabrication Work


How would you rate the Quality of the system? ( Surface
1
finishing, Sharp edges, Cleanliness and others) ¨ ¨
✔ ¨ ¨ ¨
How you rate responsiveness on query and feedback with
2
Siemens production personnel during your inspection? ¨ ¨
✔ ¨ ¨ ¨
How would you rate the layout of the components of system in
3
terms of maintainability? ¨
✔ ¨ ¨ ¨ ¨
How do you rate the safety preparation and standard of the
4
workshop during your visit/inspection? ¨
✔ ¨ ¨ ¨ ¨
Please turn to next page.

RC-SG DI PA-AP SGO Form: FR-PP-13 Rev.03


Customer Satisfaction Feedback
Project Management & Engineering

Totally Very Less Not


Satisfaction Satisfied Satisfied Satisfied Satisfied Satisfied

(C) Testing & Commissioning Department


Did our commissioning engineer answer your technical
1 question? Were the answers explained clearly? (Technical ¨
✔ ¨ ¨ ¨ ¨
competence)

Did our commissioning engineer understand the analyzer test


2
specification; did they understand your requirement? ¨
✔ ¨ ¨ ¨ ¨
Was our commissioning engineer equipped with the proper
3 tools and equipment to perform the In-house test & FAT ¨
✔ ¨ ¨ ¨ ¨
effectively?

4 How would you rate the testing personal working attitude? ¨


✔ ¨ ¨ ¨ ¨

(D) Product Quality


How well the quality of the analyzer systems supplied meet your
1
expectation? ¨ ¨
✔ ¨ ¨ ¨
2 Overall product satisfaction ¨ ¨
✔ ¨ ¨ ¨

E Additional comments or suggestions for improvement

1 How can we improve to serve you better?

NA

2 What areas do you like about our overall peformance?


Proper planning of schedule of FAT, always improve
to suit to customer needs

3 Additional comments
NA

Thank you for using our service

RC-SG DI PA-AP SGO Form: FR-PP-13 Rev.03

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