Other Information: HEYWOOD FAMILY
PRACTICE
Clinical Commissioning Group Lodway Gardens
We are part of the Bristol, North Somerset and South
Gloucestershire Clinical Commissioning Group (BNSSG). Pill, North Somerset
For further information and details of medical services in the
area, you can contact them at: BS20 0DL
BNSSG Clinical Commissioning Group, South Plaza,
Marlborough Street, Bristol, BS1 3NX or on [Link]
[Link]@[Link]
Complaints Partners:
We try at all times to give you the highest standard of
ser-vice, however, we do appreciate that sometimes we Dr. Yvonne Jackson
get it wrong. In this regard, we operate a Practice MBChB, MRCGP, DRCOG, DFSRH
complaints procedure in line with the NHS system for
dealing with complaints.
The Premises Dr. Emma Mason
If you do have reason to make a complaint, please
contact the Practice Manager in the first instance. There is easy access to all areas by wheelchair, MBChB, DFSRH
including toilets. Parking is available for cars and
Alternatively, if you are not comfortable raising your bicycles.
complaint directly with us, you can contact the Dr. Rebecca Haggitt
Complaints Department at the CCG at the South Plaza
address shown above or call them on 0800 0730907 or MBChB (hons), DCH, DFSRH, MRCGP
NHS England can be contacted on 0300 311 2233 or via
[Link]@[Link] Website address is
[Link] The Practice Location
Dr Owen Jones
Zero Tolerance The Practice is based in Pill and covers the surrounding areas
Violent and abusive behaviour will not be tolerated and
which include:- Failand, Leigh Woods, Abbots Leigh, Ham MRCGP, MBBS, FRCA
Green, Pill, Eason-in-Gordano, Clapton-in-Gordano and
appropriate action will be taken as necessary. Portbury.
Access to Patient Information A map of the area can be found on our website at the Dr Deborah Addleson
following address:
For details of who has access to patient information,
please refer to [Link] [Link] MBBS, DFSRH, DRCOG
matters/ or pick up the leaflet “Your data matters” from
Reception.
Minor Injuries Dr Rory Hamilton
Clevedon Minor Injury Unit 01275 546852
BM, BCH, BA Oxon, MRCGP, DFSRH
General
The nearest NHS Walk-in Centre is
· Broadmead Medical Centre—59 Broadmead Bristol
Retained GP:
BS1 3EA Dr Jessica Buchan
You can also visit the Urgent Care Centre at
MBChB, MRCGP, DRCOG, TLHP
· South Bristol NHS Community Hospital, Whitchurch
Lane, Bristol BS14 0DE
Telephone Numbers: Appointments can also be made on-line via our website: Child Health Immunisations
[Link] Please ask at Reception if Children’s immunisation sessions are held at the Surgery every
Reception/Appointments – 01275 372105
you would like to register for this service. Tuesday between 1.30 and 2.00
Phone lines are open Monday to Friday between
8.00am and 6.30pm Chronic Heart Disease Clinic
This is the main Surgery line and is extremely busy Emergency / Same day appointments: Annual checks are carried out by our Coronary Heart Disease
between 8.00am and 11.00am, particularly on a Nurse, for all patients with a past history of heart disease.
There will be a Duty Doctor in Surgery every morning and
Monday or the day after a Bank Holiday. afternoon for same day, urgent problems. These appointments Sexual Health
Therefore, unless you are calling for an urgent, same are strictly for emergencies and should not be used for routine
matters. In order to use our resources as efficiently as possible, We offer a full contraception service including fitting coils and
day appointment or a home visit, please avoid these implants and giving contraceptive injections. We can also advise
times if you can. we operate a telephone ‘triage’ system for these appointments.
about sexually transmitted infections.
Counselling
Out of Hours – Dial—1- 1- 1 Telephone Appointments:
You can self-refer to Vitaminds. Contact details are
If you wish to speak to your Doctor on the phone, a ‘routine’ tele- [Link] 0332001893 or 0800 0126549( 24
When the Surgery is closed, please call the NHS 111 hour support line). If you are younger than 17 call 0300
service for urgent medical attention. Calls are free from phone appointment can be made.
3031320.
both landline & mobile phones.
Diabetes Clinic
Further information can be found on the national NHS Home Visits:
111 website—[Link]/111 Diabetic patients are reviewed regularly by the Diabetes Nurse,
If you are too ill to come to the Surgery, a home visit can be patients may contact her directly at the Surgery
arranged. As each visit takes up a significant amount of the
Doctor’s time, please do not request a visit unless it is really Drug and Alcohol Support
The Results Line – 01275 377982
necessary. Please telephone 01275 372105 before 11.00am if Please call We are With You on 01934 427940 or the
Available Monday to Friday from 10.00am – 3.00pm. If you do require a home visit. Samaritans 08457 116123
you are calling outside of these times, please leave a
message and someone will call back within one working
day. Extended Hours: Health Promotion Clinics
The Practice Manager – 01275 377988 We offer Extended Hours routine appointments outside our core Support to stop smoking
The Practice Secretaries – 01275 377980 hours and at weekends. Some appointments will be offered at Heart & Stroke Prevention
our practice and others at another NHS setting in the area. Support with Weight reduction
Hypertension
New Patient Checks
Repeat Prescriptions How to Register NHS Health Checks (if over 45)
These may be obtained by prior arrangement with the
To register as a Patient, please ask for a form from Reception. Maternity Care
doctor. Please allow 48 hours (excluding weekends and
Once completed, you will be invited to make an appointment for a
Bank Holidays) before collecting the prescription. For If you become pregnant please contact the midwife on 0117
New Patient Check with a Practice Nurse or Health Care Assistant.
reason of safety, please note that we do not accept 4146743. [Link]/anb. Advice re a termination please
requests by telephone, however, repeat prescriptions call BPAS on 0345 8725435.
can be ordered on-line. Please ask at Reception if you
would like to make use of this facility. Services we Offer: Minor Surgery
The Dispensary is open during Surgery hours, however, Asthma Clinic Minor Surgery appointments can be made after discussion with
we are only permitted to offer this service to Patients your Doctor and must be pre-arranged.
who live a mile or more “as the crow flies” from a Asthma patients are reviewed regularly by an Asthma Nurse.
Chemist. Patients may contact her directly at the Surgery Travel Advice
Blood Testing Clinic Please read the document Advice for travellers available on
our website or from reception (as soon as you know your
Appointments: 01275 372105 Clinics are held on Monday – Thursday mornings between date of travel). We strongly advise you to check your re-
9.00am and 11.00am. quirements at least 3 months before you travel. Please note
Routine: if you need any of the vaccinations which are provided on the
Chaperones Available NHS (in bold in the document) please make an appointment
Appointments times vary for each Doctor between the with the practice nurses bringing with you a printout of the
If you would like a chaperone present during your consultation,
hours of 8.30am – 12.00am and 3.00pm and 6.00pm. relevant Fit For Travel information.
then please advise the receptionist when booking your appoint-
ment or when checking in.