Scribd
Upload
8 views2 pages

Managing Conflict with TKI Skills

The document provides details about a 6.5 hour virtual workshop titled "Managing Conflict" delivered by iOpener Institute for People & Performance, which aims to help participants understand how to effectively handle conflicts at work by mapping out their conflict strategies, understanding a conflict framework, practicing specific conflict handling skills through role plays, and giving peer feedback on real conflict situations. Learning outcomes include being able to assess one's conflict approach, use a conflict handling model, employ at least 3 conflict resolution skills, and role play a specific conflict situation.

Uploaded by

Ae Kw
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
8 views2 pages

Managing Conflict with TKI Skills

The document provides details about a 6.5 hour virtual workshop titled "Managing Conflict" delivered by iOpener Institute for People & Performance, which aims to help participants understand how to effectively handle conflicts at work by mapping out their conflict strategies, understanding a conflict framework, practicing specific conflict handling skills through role plays, and giving peer feedback on real conflict situations. Learning outcomes include being able to assess one's conflict approach, use a conflict handling model, employ at least 3 conflict resolution skills, and role play a specific conflict situation.

Uploaded by

Ae Kw
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Workshop Title

MANAGING CONFLICT

Provider Workshop length Participants Delivery mode


iOpener Institute for People & 6.5 hours (inc. breaks) 6 Virtual (Zoom)
Performance

Aim of Workshop Conflict is usual in work-based relationships and it’s a skill that all managers need to master because t’s fundamental for
delivering large projects and taking people with you. The less you deal with it, the more it arises. Your challenge is to
harness it to solve problems, deliver new ideas and find better ways of collaborating.

Attend this workshop to get personal insights, to understand how you approach conflict and to practice core skills.

Learning Outcomes By the end of this workshop, you will be able to:

• map out your current and future approach and strategy for handling conflict

• understand, use and embed a conflict-handling framework

• use at least 3 of 6 conflict-specific skills in practice

• role-play handling your specific conflict situation

• give and receive peer feedback on conflict


Workshop Title
MANAGING CONFLICT

Pre-work Please consider two conflict situations you are facing (or have faced recently) where you would like an opportunity to
improve the way you handled or could handle them. You will be using your real situations during the session so please think
of something you would be happy to share within the group.

Core content You will work on:

• understanding the differences between constructive and destructive conflict


• analyzing your preferred ways of managing conflict: the Thomas-Kilmann profile
• using a framework to help manage in the moment
• reviewing selected conflict handling skills
• practicing skills, giving and receiving peer feedback

You’ll decide on the day which conflict handling skills you’d like to focus on most.

Additional resources Will be shared in session

You might also like