Hira Khan mehira96@gmail.
com
Sharjah , UAE.
Fresh Business Graduate.
00971562288459.
Skills
To excel at a position in the area of Management in an organization that
allows me to utilize my skills, abilities, talents & knowledge. Looking for
Management skills
an opportunity that will help me in continuous self- development on
both professional and personal level. Customer service
Active listening
Work experience Dedicated
Customer Support Intern. Air Arabia Headquarters Sharjah , UAE. Coordination
From June 2019 to September 2019 Focused
• Promoted the company’s products and services through cross selling
such as ancillaries, holiday packages, loyalty programs, etc. and also Result oriented
ensuring monthly targets are met thus increasing the revenue and sales.
Phone etiquette's
• Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or obtain Handling pressure
details of complaints.
• Keep records of customer interactions or transactions, recording details Team player
of inquiries, complaints, or comments, as well as actions taken.
• Checked to ensure that appropriate changes were made to resolve Communication skills
customers' problems.
Adaptability
• Made modifications or cancellations of travel tickets as requested by
customer using Accelaero software. Drivers license
• Review insurance policy terms to determine whether a particular loss is
covered by insurance.
• Provided award-winning customer service and build quality relationships
with customers. Areas of expertise
Administrative Assistant Marhaba Group Of Companies. Sharjah,UAE. Ms office
From February 2016 to April 2019
Ms excel
• Provided administrative support for Executive Management by
maintaining calendars, arranging meetings, conferences, teleconferences IBM Spss
and travel arrangements
• Answer phone calls and direct calls to appropriate parties or take Administration
messages.
CRM
• Conduct research, compile data, and prepare papers for consideration
and presentation by executives, committees and boards of directors. Airline reservations
• Greet visitors and determine whether they should be given access to
specific individuals. Handling calls
• Provided clerical support to other departments.
• Typed electronic visa applications on EDNRD. Closing sales
• Greet persons entering establishment, determine nature and purpose of
Front desk operations
visit, and direct or escort them to specific destinations.
• Process and prepare memos, correspondence, travel vouchers, or other Conducting research
documents.
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Education
Bachelors Of Business Administration. SZABIST University , Dubai
From October 2015 to January 2020
4 years (8 Semesters) program and consists of 144 credit hours of
teaching.
Completed 46 courses and a 6 credit hours of final year project along with
6 weeks of internship to graduate
Managed to obtain 3.25/4 Gpa while working and studying full time.
Higher Secondary School Certification. Al Amaal Private School , Sharjah
From September 2013 to April 2015
Managed to obtain Silver Medal in High School Boards by scoring A grade.
Languages
English
Urdu
Arabic