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Customer Satisfaction in Banking Services

This document contains a declaration stating that the project report titled "Customers attitudes and preferences towards Banking Services" was completed by the author to fulfill the requirements for a BBA degree from Kurukshetra University. The declaration also states that the information and study presented in the report is original and authentic to the best of the author's knowledge. It further states that the study has not been submitted to any other institution for any other degree or purpose.

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pmcmbharat264
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16 views2 pages

Customer Satisfaction in Banking Services

This document contains a declaration stating that the project report titled "Customers attitudes and preferences towards Banking Services" was completed by the author to fulfill the requirements for a BBA degree from Kurukshetra University. The declaration also states that the information and study presented in the report is original and authentic to the best of the author's knowledge. It further states that the study has not been submitted to any other institution for any other degree or purpose.

Uploaded by

pmcmbharat264
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

DECLARATION

I hereby declare that I have completed the project entitled “Customers


attitudes and preferences towards Banking Services” assigned by me for the
training report to be submitted in the partial fulfillment of BBA. Degree from
Kurukshetra University Kurukshetra. Further I declare that this is original work
done by me and information provided in the study is authentic to the best of my
knowledge belief my training.
This study has not been submitted to any other Institution or
University for the award of any other degree or for any purpose.

Project Incharge
Ajay Kumar
PREFACE
Managing human resources in today’s dynamic environment is becoming more and more
complex as well as important. Recognition of people as a valuable resource in the
organization has led to increases trends in employee maintenance, job security, etc
My research project deals with “CUSTOMER SATISFACTION” as carried out at PNB
BANK in this report.

In the first section of my report, I have conducted a research study to evaluate the process of
“CUSTOMER SATISFACTION” as carried out at PNB BANK.

The second section of my report deals with a detailed company profile. It includes the
company’s history: its activities and operations, organizational structure, etc. this section
attempts to give detailed information about the company and the nature of it’s functioning.
The third section deals with “CUSTOMER SATISFACTION”. In this section, I have

given a brief conceptual explanation to “CUSTOMER SATISFACTION”. It contains

the definition, process and significance of “CUSTOMER SATISFACTION” this


section also contains my findings, conclusions, suggestions and feedback.

Ajay Kumar

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