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IP Removal Guide for Spamhaus

This document provides instructions for removing an IP address from spam blacklists maintained by Spamhaus. It defines spam email and lists the various Spamhaus blocklists. The removal process involves looking up the IP on the Spamhaus website, identifying the applicable blacklist, and requesting removal if listed. A pending removal means the IP will be delisted within 1-2 hours once mail servers notice. The document stresses fixing any issues before requesting removal to avoid being relisted.

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54 views2 pages

IP Removal Guide for Spamhaus

This document provides instructions for removing an IP address from spam blacklists maintained by Spamhaus. It defines spam email and lists the various Spamhaus blocklists. The removal process involves looking up the IP on the Spamhaus website, identifying the applicable blacklist, and requesting removal if listed. A pending removal means the IP will be delisted within 1-2 hours once mail servers notice. The document stresses fixing any issues before requesting removal to avoid being relisted.

Uploaded by

Pin Phanna
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

HOW TO REMOVE IP FROM SPAMHAUS

******************************

Definition of SPAM

The word "Spam" as applied to Email means "Unsolicited Bulk Email".

Unsolicited means that the Recipient has not granted verifiable permission for the message to be
sent. Bulk means that the message is sent as part of a larger collection of messages, all having
substantively identical content.

A message is Spam only if it is both Unsolicited and Bulk.

• Unsolicited Email is normal email


(examples: first contact enquiries, job enquiries, sales enquiries)

• Bulk Email is normal email


(examples: subscriber newsletters, customer communications, discussion lists)

Technical Definition of Spam

An electronic message is "spam" if (A) the recipient's personal identity and context are irrelevant
because the message is equally applicable to many other potential recipients; AND (B) the
recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be
sent.

- The Spamhaus Block List ("SBL")


- The Spamhaus Exploits Block List (XBL)
- The Policy Block List (“PBL”)
- The Domain Black List (“DBL”)

====================================================================

Block list Removal Guide

1st. [Link]

2nd. Click on Block Removal Center  Enter an IP Address: [Link]  Lookup

[Link] is not listed in the SBL

[Link] is not listed in the PBL

[Link] is listed in the XBL, because it appears in:

Prepared By [Link] Page 1


• CBL

3rd. After lookup, you will see “is not listed” means your IP address that lookup is not currently
in any spamhaus block list, but if you see “is listed” means your IP was already in block list, then you
will see the URL link for requesting to remove from listed “CBL”

4th. Click on CBL  Roll Down webpage, you will see below text,

WARNING: If you continually delist [Link] without fixing the problem,


the CBL will eventually stop allowing the delisting of [Link].

Request delisting of [Link].

 Click on Request delisting of IP address, it will show the text below,

===================================================================

CBL Removal

Removal of the IP address [Link] from the CBL is now pending.

This means that your removal request has been accepted and your IP address WILL be
delisted as soon as possible.

The CBL lookup page will already show that the IP address has been removed, but it takes a
little longer for mail servers to notice the removal.

It should take no more than an hour or two before all servers that use the CBL notice the
removal. Do not contact us to try to speed up removal - it's not possible to speed it up any
more than it already is. Please be patient.

===================================================================

** NOTE **

Before requesting to delist IP address, you have to suggest to customer to scan virus in
their LAN, then after customer confirm completely cleaned, you can request to delist IP as well.

===================================================================

Prepared By [Link] Page 2

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