Questionnaire Common for all three statements
1) Age Range
a. Below 18
b. 18 – 24
c. 24 – 34
d. 34 and above
2) Sex
a. Female
b. Male
c. Prefer not to say
3) Marital status
a. Married
b. Single
c. Single for life
4) Family Type
a. Joint family
b. Nuclear Family
c. I’m a bachelor/bachelorette living alone
5) Place where you belong
a. South India
b. North India
c. Western India
d. Eastern India
e. North – eastern India
f. Andaman and Nicobar Islands
6) Which of the following describes you best
a. I’m a tech geek
b. I spend more than 3 hours with electronic devices
c. I have minimal use of electronics
Questions specific to 1st problem statement
1) Frequency of use of e-commerce
a. E-commerce What?
b. Yearly once/twice
c. Monthly once/twice
d. I don’t count bro
Questions for Non-user Questions for User
Are you aware of E-commerce services like Which of the following websites have you come
online shopping, home delivery etc. across
Flipkart
Ebay
Amazon
Snapdeal
Anova
Urbanclap
Which of the following websites have you come Which of the following problems have you faced
across while shopping online
Filpkart Quality of the product is not as you
Amazon expected
Sanpdeal The product was not delivered on time
Anova Issues related to payments
Annoying additional shipping charges
Return and warranty policies are not
clear
Feeling of Data theft
Others
Tick the following problems if you have faced Which is better?
Too lazy today, it would be good if Rs 1200 for 2 books
someone else go for shopping and buy Rs 1100 for 2 books + delivery Rs 100
stuff Rs 1300 for 2 books + Rs 100 Cashback
Shopping stores are far from my house Flat 40% off for 2 books worth 2000
I have to face traffic while going for Buy one get one free on purchase of
shopping book worth 1200
I feel the shopkeeper is charging a Buy 2 books for 1500 and get 2 months
higher price free prime subscription
I hate bargaining
Husband/wife/children sits in front of tv
and doesn’t go to buy groceries
If you know about E-commerce why aren’t you How much (maximum)will you be willing to pay
using for delivering a product within 60 mins
Not accustomed to online shopping Rs 5
Prefer cash payments Rs 10
Prefer to feel the product before buying Rs 15
Too lazy to download the app Rs 20
Never used apps before Rs 30
Which of the following would make you use E- Which of the following is a better deal for a
commerce purchase of apparel worth 1000
10% less price than normal stores Rs 20 for delivering within 60 mins
Free home delivery Rs 10 for 1 day delivery
COD Free delivery which takes 2 days to come
Would you be willing to use an app which will Rate out of 5 your willingness to use the
provide the following services with same price following product
as normal stores/restaurants/malls Car rental app
Food E-commerce app
Apparel Grocery, fruits and vegetables app
Car rental Food delivery app
Electronics One app which has all the above products
Groceries
Fruits, vegetables and meat
Rate out of 5 your willingness to use a app Do you know what is integrated delivery system?
which will provide the following services Yes
Car rental No
Food If yes, will you be willing to use one
Apparel Yes
Electronics Not necessary my existing apps are
Groceries enough
Fruits, vegetables and meat
Alll
Questions for problem statement 2
1) Are customers asking for their products home delivered?
a. Yes, frequently
b. Yes, rarely
c. No
2) Do you think home delivery will increase your revenue?
a. Yes
b. No
c. Don’t know
3) How do you buy supplies for your shop?
a. Once a product gets finished
b. Based on weekly demand
c. Based on monthly demand
d. Use analytical tools for forecasting demand
e. Whenever the wholesale person brings stock
4) Do you use analytics to buy/sell/place your products
a. I’m a pro bro, we use for everything
b. Some of the applications
c. What are analytics? Never heard of them
d. It is a costly affair I don’t prefer them
5) Are aware of Digital marketing for retail shops
a. No
b. I don’t know what marketing is in first place
c. Heard of it
d. I use digital marketing for my business
6) Would you prefer a mobile app which will help you out in your business?
a. I’m good thank you
b. I might consider depending upon the features
c. I would like that but there are cost issues
d. Yes, will give it a try
7) Out of five rate the following features in a app for your acceleration of your business. You can
give zero if you don’t want the feature
a. Delivery
b. Delivery within 60 mins
c. Demand forecasting
d. Increasing visibility of the shop
e. Customer acquisition
f. Customer Retention
g. Integrated one-point solution
Questions for Problem statement 3
1) What motivated you to take up this job
a. I’m Engineer ……
b. I love riding bike, earn and ride is cool
c. It is a art to deliver product on time, I love my job
d. Family issues
e. Lot of Arrears
f. Couldn’t find a better job doing as a part/intermediate.
2) If you were offered an admin job with the same salary will you quit this job?
a. Yes
b. Definitely, yes
c. No
3) If you were offered an admin job with 75% of the present salary will you quit your job?
a. Yes
b. No
c. I’m I crazy
4) Where do you think you will be in next 5 year
a. I don’t know where I will be in next 5 mins, how can I say about 5 years
b. I will be in middle management
c. I will be in top management
d. I will get govt/alternative job
e. In a decent desk job
f. I will be a delivery boy
g. Others
5) What is the perception of your job in your family
a. At least you have a job
b. Good job, nice salary
c. You are taking good care of the family
d. Is this even a real job?
e. They would have preferred a desk job in same or lower salary
6) What is the perception of your job in your family
a. At least you have a job
b. Good job, nice salary
c. Free food for them
d. Is this even a real job?
e. They are advising me to get a better job
7) How do you think your customer treats you
a. They don’t care
b. They are good
c. Some of them are mean to me
d. They don’t treat me with respect
8) How do you think the manager treat you
a. Good
b. Bad
c. The manager is stupid
9) Overall, 0ut of 5 how will you rate your profession?