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Problem-Solving Process Guide

The document outlines six steps for problem solving: 1) assembling an interdisciplinary team, 2) describing the problem, 3) performing a root cause analysis through repeated questioning, 4) determining and implementing corrective actions with an action plan, 5) verifying the effectiveness of the actions, and 6) identifying and implementing any necessary preventive measures to avoid similar problems in the future.

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Heri Haryono
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13 views1 page

Problem-Solving Process Guide

The document outlines six steps for problem solving: 1) assembling an interdisciplinary team, 2) describing the problem, 3) performing a root cause analysis through repeated questioning, 4) determining and implementing corrective actions with an action plan, 5) verifying the effectiveness of the actions, and 6) identifying and implementing any necessary preventive measures to avoid similar problems in the future.

Uploaded by

Heri Haryono
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Approach

1. Interdisciplinary team

The consolidation of background information and assembling of an interdisciplinary team (different viewpoints must be
represented).

2. Problem description

First, a brief description of the problem is noted:

Subsequently a sketch or photo may be made to emphasize the problem.

3. Root cause analysis

Afterward the root cause analysis will be carried out. In doing this, one keeps asking "Why?" until the actual cause of the
problem has been found. Each time an answer is given to the question "Why?", the answer is probed again with a renewed
asking of "Why?". This way you continue delving deeper until you have reached the actual cause of the problem.

4. Corrective actions

Once you have found the cause, the aim is to consequently figure out suitable corrective actions and to implement them. A
corresponding action plan, with responsibilities and deadlines, supports the implementation.

5. Verification of the effectiveness

Immediately after implementation, the result of the action must be checked. Does the problem still exist or has it occurred
again? Were the measures effective? If this involves a recurring measure, such as carrying out of periodic maintenance work,
for example, then regularly repeated checks also make sense.

6. Preventive measures

It must be ascertained as to whether the cause could also lead to problems in other places – i.e. in similar situations,
products, projects or the like – and whether corresponding preventive measures must be defined and implemented.

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