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Competency-Based Interview Questions Guide

Competency-based interview questions aim to assess candidates' experiences with: dealing with problematic situations using initiative, seeking help, handling pressure positively, and compromising. Example questions focus on conflicts with clients/customers, influencing others with conflicting views, changing a decision, and disagreeing with superiors while adhering to schedules and resolving long tasks. The interview focuses on positive examples that demonstrate relevant skills and experiences.

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Hanzel Cornelia
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19 views1 page

Competency-Based Interview Questions Guide

Competency-based interview questions aim to assess candidates' experiences with: dealing with problematic situations using initiative, seeking help, handling pressure positively, and compromising. Example questions focus on conflicts with clients/customers, influencing others with conflicting views, changing a decision, and disagreeing with superiors while adhering to schedules and resolving long tasks. The interview focuses on positive examples that demonstrate relevant skills and experiences.

Uploaded by

Hanzel Cornelia
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

What kind of competency-based interview questions can you be asked?

Generally competency based questions are to gain:

 Your past experiences with dealing with problematic situations.


 Effective use of your own initiative
 Effectively seeking outside help
 Dealing with pressure in a positive way
 The ability to compromise when dealing with conflicting arguments

Examples of questions:

 Give us an example of a situation where you had to deal with a conflict with an internal or
external client/customer.
 How do you influence people in situations where there are conflicting views?
 Tell us about a situation where you made a decision and then changed your mind.
 Give us an example of a situation where you had a fundamental disagreement with one of
your superiors.
 Where have you had to adhere to strict time schedules?
 Where have you had to deal with a task which seemed to take a long time to resolve?
 Theses are just examples and the internet holds a lot of information to help also

Answers:

The client is looking for positive reactions, coupled with strong examples.

Work-Based: The best example as it shows dealing with it in a similar situation

Non work-based: Where you are unable to provide a work based answer, an innovative non work
based answer will suffice.

DO NOT USE EXAMPLES WHERE THE OUTCOME IS NOT POSITIVE

The client is only interested in where you have used your skills to be successful, your interview is
about selling yourself to the client, don’t waste the opportunity.

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