Travel and Complaints Guide
4 7
1 Let’s not pretend 6 I hope not 1 F 2 F 3 R 4 R 5 R 6 F 7 R 8 F
2 Don’t answer 7 not to let the children
3 You don’t have to do know 6c (page 48)
4 not to go 8 you really mustn’t let 1
5 I don’t think it’s Items on NG Endeavour: cruises: a swimming pool, a
extravagant library, professional photographers, kayaking trips, wildlife
5 excursions, expert guides
1 I’m afraid not, sorry. 2
2 I don’t think it’s a great idea. 1 fishing 2 sun 3 fitness 4 lounge 5 Islands 6 kayaks
3 Let’s not do anything to upset them. 7 naturalist 8 $1,000 9 day 10 Ecuadorian
4 I hope I didn’t give her the wrong impression.
5 You don’t have to give the book back to me immediately. 3
6 Try not to be late, please. 1 comfortable 2 educational 3 adventurous 4 expensive
7 You mustn’t take food into the library.
4
8 None of them (there) knew the answer, not even the teacher.
1 sleek 2 cranes 3 base 4 unique 5 remote
6
5
1 off or holiday 2 catering 3 scenery 4 view
1 If you had a cruise in mind, try one of Lindblad’s
5 airlines 6 luggage or baggage 7 journey or drive or way
expeditions.
8 countryside 9 took 10 suitcase or bag
2 If you don’t mind a bit of danger and excitement,
7 Lindblad cruises are perfect.
1 sunbathing 2 guided 3 souvenirs 4 snorkelling 3 I meant to book this holiday, but I’ve had a lot on my
5 sightseeing 6 riding 7 eating out 8 beachcombing mind (lately).
4 Bear in mind that these are not typical cruises.
8 5 I used to think that cruises were for the retired, but I’ve
1 In tough economic times, people will try not to spend so changed my mind now.
much on luxuries and that includes holidays. 6 I’m in two minds about going on one of their cruises.
2 However, they don’t want to go without a holiday
altogether, because holidays are an important break from 6b
the stresses of work and daily life. 1 Don’t 2 No 3 It doesn’t 4 No 5 Don’t 6 It doesn’t
3 You don’t have to go abroad to go on holiday. You can
have a staycation instead. These have increased in
6d (page 49) 3
1 reason for writing 2 link the ideas 3 examples
1 4 spelling
1 in 2 up 3 to 4 on 5 out 6 on 7 up 8 out or down
4
2 1 Because it’s a letter of complaint to a person you don’t
1 He’s working. or He’s at work. know.
2 He’ll get a bus, then walk. 2 Reason for writing; details or facts about the incident;
3 At Steve’s office. action wanted
3 3 At the time (that); consequently; otherwise; Given these
1 The easiest thing is to take the bus. circumstances
2 Alternatively, I can (just) take a taxi. 4 formal
3 I can make my own way. 5 She didn’t want to delay other passengers; it’s not
4 It’s only a fifteen-minute bus ride. unreasonable to wear a coat onto a plane
5 I’m coming in by train. 5
6 If I get held up, I’ll let you know. 1 She took a Japanese holiday in her own city (New York).
4 2 voluntourism
1 drive 2 flight 3 ride 4 walk 5 ride 6 crossing 3 in a prison hotel
4 in an art hotel, e.g. Propeller Island City Lodge,
5a in Berlin
1 d 2 b 3 a 4 e 5 c 5 couch surfing
6
Students’ own answers.
6e (page 50)
1
1 She had to pay £30/extra charges to carry her coat onto
the plane.
2 She wants a refund and she wants the airline to
investigate the matter.
2
1 Oxford 2 customer – company 3 formal
3
1 register a complaint 2 unjust 3 stated 4 informed
5 placed 6 attempted 7 wished 8 opted
9 these circumstances 10 investigate
3b
Model answer:
Dear Sir/Madam
I am writing to register a complaint about the meal we were
served on our flight home last week – flight UZ332. On
the booking confirmation it stated that we would be given
breakfast and lunch. However, breakfast only consisted of
a cup of tea and lunch a tuna sandwich. By itself, this would
not have been a problem, but I regret to say that my husband
and I both suffered food poisoning from the sandwich.
4
Model answer:
Given the circumstances, I would ask you to do two
things. Firstly, please ensure that in future communication with
passengers you make it clear what kind of meal will be served.
Secondly, please ensure that the food which you provide is
fresh and has not been stored in the wrong conditions.
Yours faithfully
Thomas Garcia

