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SIPOC Diagram for Customer Support Process

The document provides an example of a basic SIPOC (suppliers, inputs, process, outputs, customers) diagram for a customer support process. The diagram lists suppliers, inputs, and customers involved in each of the 5 steps of the process. The 5 steps are: 1) receive support ticket, 2) understand the problem, 3) determine a solution, 4) inform the customer of the solution, and 5) close the ticket.

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dancik38
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204 views1 page

SIPOC Diagram for Customer Support Process

The document provides an example of a basic SIPOC (suppliers, inputs, process, outputs, customers) diagram for a customer support process. The diagram lists suppliers, inputs, and customers involved in each of the 5 steps of the process. The 5 steps are: 1) receive support ticket, 2) understand the problem, 3) determine a solution, 4) inform the customer of the solution, and 5) close the ticket.

Uploaded by

dancik38
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Basic SIPOC Diagram

Basic SIPOC Diagram Example

Vladyslav Shevchenko | November 28, 2019

S I P O C
Suppliers Inputs Process Outputs Customers

- Step 1: Customer - Step 1: Support ticket See process below - Step 1: Informed - Step 1: Customer
service software provider - Step 1: Notification customer support support manager/
- Step 1: Software user manager/specialist specialist
- Step 1: Laptop - Step 2: Support ticket
comments - Step 2: Customer - Step 2: Customer
- Step 2: Customer support support
support - Step 3: Personal manager/specialist manager/specialist
manager/specialist knowledge understands problem
- Step 2: Laptop - Step 3: Resources - Step 3: Customer
- Step 2: Software user - Step 3: Solution to support
- Step 4: Solution to support ticket manager/specialist
- Step 3: Customer support ticket
support - Step 4: User's email - Step 4: Email with ticket - Step 4: Software user
manager/specialist address details
- Step 3: Collaborative - Step 4: Message that - Step 5: Customer
wiki tool - Step 5: Customer includes solution to support
- Step 3: Laptop service software support ticket manager/specialist
- Step 5: Details about - Step 4: Help center - Step 5: Software user
- Step 4: Customer support ticket articles
service software provider - Step 4: FAQ page
- Step 4: Email provider
- Step 4: Laptop - Step 5: Resolved ticket
- Step 5: Happy customer
- Step 5: Customer
service software provider
- Step 5: Laptop

Step 1: Step 2: Step 3: Step 4: Inform


Step 5: Close
Receive Understand Determine customer of
ticket
support ticket problem solution solution

- Step 1: Customer service software provider - Step 1: Software user - Step 1: Laptop - Step 2: Customer support manager/

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