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Training Needs Survey for Managers

This document contains a training needs analysis questionnaire for managers that assesses skills in various areas including team leading, communication, personal effectiveness, people development, effective meetings, customer focus, decision making, and continuous improvement. The questionnaire consists of multiple choice questions within each competency area to help identify training needs. It aims to determine if managers demonstrate strong leadership, communication, personal development, and customer service skills.

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Vivek Sharma
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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160 views2 pages

Training Needs Survey for Managers

This document contains a training needs analysis questionnaire for managers that assesses skills in various areas including team leading, communication, personal effectiveness, people development, effective meetings, customer focus, decision making, and continuous improvement. The questionnaire consists of multiple choice questions within each competency area to help identify training needs. It aims to determine if managers demonstrate strong leadership, communication, personal development, and customer service skills.

Uploaded by

Vivek Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Personal Effectiveness
  • Team Leading
  • Communication
  • People Development
  • Decision Making
  • Continuous Improvement
  • Customer Focus
  • Effective Meetings

Training Needs Analysis Questionnaire For Managers

Team Leading Communication

1) Is viewed as a “leader” rather than “one 1) Tailors communication in terms of both


of the team” message and delivery to the audience
2) Provides clear direction to others 2) Has open lines of communication
3) Delegates well throughout their team

4) Ensures that work is fairly allocated 3) Has processes in place to identify their
across the team staff’s needs

5) Supports others to achieve their 4) Actually provides their staff with the
objectives information that they need

6) Motivates people to do the best they 5) Makes complex things simple for the
can benefit of others

7) Develops productive working 6) Keeps people up to date with


relationship with others information

8) Monitors the progress of work 7) Show sensitivity to their team’s needs


and interests and manages them
9) Effectively deals with performance effectively
issues
8) Presents information clearly, concisely,
10) Motivates people to do the best they accurately and in ways that promote
can understanding
11) Provide regular constructive 9) Show empathy with others’ needs,
performance feedback to others feelings and motivations and takes an
active interest in their concerns
Personal Effectiveness
People Development
1) Demonstrates the knowledge and
understanding needed to do the job 1) Believes in developing their people
2) Regularly reviews own performance 2) Seeks ways in which to develop their
against their objectives people
3) Takes personal responsibility for making 3) Creates a working environment that
things happen encourages continuous learning
4) Makes the best use of available 4) Works with others to identify their
resources development needs
5) Manages their time well 5) Supports the development of others
6) Supports others to take responsibility
for their own development

02476 998 101 | [Link]


Training Needs Analysis Questionnaire For Managers

Effective Meetings Customer Focus

1) Prepares well for meetings 1) Understands the needs and


2) Leads effective meetings expectations of their customers

3) Ensures time in meetings is well spent 2) Puts the customer at the forefront of
their teams goals and activities
4) Makes a valuable contribution to
meetings 3) Looks for ways to improve customer
service
5) Builds on the contributions of others
4) Takes action to improve customer
service before complaints arise
Decision Making 5) Treats complaints as opportunities to
improve service
1) Is not scared to make a decision
6) Attempts to resolve customer
2) Is someone to go to when a decision complaints and problems immediately
needs to be made whenever possible
3) Takes tough decisions in absence of
complete data
Continuous Improvement
4) Makes unpopular decisions when
necessary 1) Ensures others produce high quality
5) Makes sound decisions work
6) Communicates the reasons why behind 2) Promotes a drive for quality within their
decisions area
7) Weighs up the pros and cons before 3) Is supportive of organisational change
making a decision in relation to customer service
improvements
4) Creates a team environment that
encourages innovative thinking
5) Looks for better ways of doing things
(improving processes, systems, products
etc)
6) Supports others to implement
improvement ideas

02476 998 101 | [Link]

02476 998 101 | www.skillshub.com Team Leading 1) Is viewed as a “leader” rather than “one of the team” 2) Pr
02476 998 101 | www.skillshub.com Effective Meetings 1) Prepares well for meetings 2) Leads effective meetings

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