3ES MANAGING INTERPERSONAL EFFECTIVENESS
Managing Interpersonal Effectiveness. This is a self and Personality development course to be
integrated with exercises and experiential learning.
UNIT - I
Self Definition and Perception. Self Schemes, Gaining Self Knowledge, Self Knowledge, Self
awareness, Self effectiveness, Self presentation motives and Strategies, Self monitoring,
Impression Management.
UNIT - II Communication
Communication and language, models of - oral - Qualities and profile of a good speaker,
written - clarity, responsibility, simplicity, style, brevity Interpersonal Communication -
Barriers - ways of over coming - Nonverbal Communication - Paralanguage, Eye Contract,
Facial expression, Kinesics, Body language, Deception, and Detecting deception.
UNIT – III Assertive Training
Nature, importance & relevance to organizational life - Assertion and aggression , Assertive
writing, preparing for assertive business writing - tools, tips, pitfalls, persuasion. When to say
Yes/No. Being assertive with oneself - cutting, rewriting, editing and How to enhance
individual assertiveness?
UNIT – IV Transactional Analysis
Introduction, Ego States, exclusion contamination, strokes, Life positions, Types of
Transactions, Time Structures - Withdrawal, Rituals, Pastimes, activities, games - types,
Stamps, Rackets and sweat shirts, scripts. Advantages and disadvantages of TA, TA tips for
performance interviews, Development Planning with subordinates, TA tips for selection.
UNIT – V Counseling
Introduction - other interventions - steps Elements of Counseling - Counseling as a helping
strategy and Significance Predicting People's Problems Journey into life space. Anxiety and
stress counseling to develop organisations, Check list for Counselors, Training for Counseling.
References
1. Venkatapathy.R and Jackson.P.T. Managing Interpersonal Effectiveness, Adhithya
Publishers, 2003.
2. Thomas Harris I'm okay, you're okay.
3. Fishert Uray Getting to Say yes: Negotiating an agreement without giving in AMA,
1993.
4. www. Ta Tutor.
5. Robert L. Gibson and Marianne H. Mitchell, Introduction to Counseling and
Guidance, VI edition, PHI, 2005.
