User ID
Password
Login
1.
Login by SAS3 API authentication
John Smi
John Smith Infinnty 20
1. My Profile
1 2 3 4
2. Open Ticket
3. Ticket Status
5 6 7 8 4. Payment
5. Cloudone+
9 6. [Link]
1 1
7. [Link]
8. [Link]
9. Chat
10. Call now
11. Web
12. About app
2 13. Logout
1. Profile
User Name, Package, Balance, Phone, Expiration, Active/ Inactive
2. Open Ticket
John Smith
John Smith Infinnty 20
1 2 3 4
5 6 7 8
9 0 1 2
1. LOS
2. Speed Issue
3. No Internet
4. Link Drop
5. Recharge Issue
6. Router Configuration
7. High Ping
8. Packet Loss
9. YouTube Buffering
10. FB Buffering
11. Shifting
12. Other
1. LOS
Show popup with a picture
Is any red colored LOS light showing on your ONU device?
Yes NO
If yes - send a LOS ticket
If no- send a no internet ticket
Popup: We have received your complain. We will contact you shortly.
2. Speed Issue
Did you restart your router?
Yes NO
If no: Please restart your router the router then test your bandwidth speed from [Link]
If yes : How much speed are you getting from [Link] ? ………………….Mbps
Submit
Popup: We have received your complain. We will contact you shortly.
3. No Internet
Is any red colored LOS light showing on your ONU device?
Yes NO
If yes - send a LOS ticket
If no- send a no internet ticket
Popup: We have received your complain. We will contact you shortly.
4. Link Drop
Is any red colored LOS light showing on your ONU device?
Yes NO
If yes - send a LOS ticket
If no- send a link drop ticket
Popup: We have received your complain. We will contact you shortly.
3. No internet
Is any red colored LOS light showing on your ONU device?
Yes NO
If yes - send a LOS ticket
If no- send a no internet ticket
Popup: We have received your complain. We will contact you shortly.
5. Recharge issue
Are you sure?
Yes NO
If yes - send a call back ticket to call center to recharge
If no- back to home page
Popup: We have received your complain. We will contact you shortly.
6. Router Configuration
Are you sure?
Yes NO
If yes - send a call back ticket to call center to router configuration.
If no- back to home page
Popup: We have received your complain. We will contact you shortly.
7. Packet Loss
Are you sure?
Yes NO
1. If yes - send a call back ticket to call center about Packet Loss.
If no- back to home page
Popup: We have received your complain. We will contact you shortly.
[Link]
New Location for shifting
Address:
Area:
Thana:
Lat-Long:
Submit
Popup: We have received your shifting request. We will contact you shortly.
9. Other
Compline type
Details
Submit
[Link] Status
Date Issue Status
Date Issue Status
Date Issue Status
Date: Ticket Submission date
Issue: Ticket type
Status: Pending, On process, Solved
[Link]
bKash: Open the payment instruction
Visa: Open the payment instruction
MasterCard : Open the payment instruction
American Express: Open the payment instruction
NexusPay: Open the payment instruction
Pay now
5. cloudone+
Redirect to coudone+ app
6. c1movies
Redirect to [Link]
7. c1media
redirect to [Link]
8. [Link]
Redirect to [Link]
9. Chat
Redirect to [Link]/cloudonebd
10. Call Now
Call to 09639111111
11. Web
Redirect to [Link]
12. About app
This app is design & developed by technova
Phone: 01828 444 999
13. Logout