MOHANAD TAGAL
E-mail: muhnadtagal@[Link]
Mobile No. +971
529929021
DUBAI – U.A.E
Personal Details
Nationality : Sudanese
Passport No : P05421025
Gender : Male
Date of Birth : 20.10 1993
Marital status : Single
Residency Status : Visit Visa
Summary
Friendly and eloquent Call Center Operator looking for a position to use
skills for the best customer service possible. Long-term commitment with a
strong desire and ability to advance within the company.
Competencies
Excellent customer service even to difficult callers
Problem solving skills necessary to keep customers and clients satisfied
Multitasking skills to continue speaking to a customer while searching for information
Ability to remain calm in stressful situations
Strong work ethic leading to efficient and complete service
Great sales experience and persuasion techniques
Professional Experience
Position : Call Center Representative
Company : ITFAQ Dubai
Duties and Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives
Seize opportunities to up sell products when they arise
Build sustainable relationships and engage customers by taking the extra
mile
Keep records of all conversations in our call centre database in a
comprehensible way
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating,
and providing information.
Resolves problems by clarifying issues; researching and exploring answers
and alternative solutions; implementing solutions; escalating unresolved
problems.
Skills &Abilities
Good communication skills and excellent telephone manner.
Able to sell to large and small clients.
Have a professional style of communication.
Excellent attention to detail
Ability to work independently and work in a team
Able to respond quickly in emergency situation.
IT SKILLS
JAVA1.8, J2EE, Spring4.x, Hibernate
HTML/ CSS ,JAVASCRIPT
COMPUTER HARSWERE AND NETWORK
Education & Certificates
Senior Secondary Completed
[Link] ,Computer Science and Engineering from Jawaharlal Nehru
Technolgical University Hyderbad in India
Languages
English : Fluent – Speaking and
Writing Arabic: Mother Tongue
Declaration
I hereby declare that all the facts given are true and correct according to the
best of my knowledge and belief.
Mohanad Tagal
Yours Faithfully