Job Description - BUSINESS OPERATIONS ASSOCIATE (BOA) at ZS
ZS is the world’s largest firm focused exclusively on improving business performance through sales and
marketing consulting solutions, from customer insights and strategy to analytics, operations and
technology. Together, we design and implement strategies that lead to greater market share, more
competitive operations and increased use of today’s latest technologies. From 22 offices worldwide, ZS
professionals draw on deep industry and domain expertise to deliver impact where it matters for clients. We
are particularly known for our expertise in the pharmaceutical and health care sectors, yet work across a
range of industries.
ZS’s India Capability & Expertise Centers house more than 60% of ZS people across two locations in
Gurgaon and Pune. Our teams work with colleagues across North America, Europe and East Asia to deliver
sales and marketing projects to our end client, who drives our business. The Centers primarily support
projects in the areas of Business Analysis, Business Operations and Business Technology.
ZS' Business Operations Group aims to be the global leader in sales and marketing operations with
the objective of delivering on our clients’ needs faster and better. We will achieve this by developing
deep domain expertise, applying strong operational practices, adding valuable insights and
continuously improving and innovating.
BUSINESS OPERATIONS ASSOCIATE
Business Operations Associates (BOAs) are involved in execution of ongoing sales and marketing
operations projects using a variety of tools and technologies. This involves synthesizing data at regular
intervals, ensuring overall quality, updating business rules, presenting results to the clients, answering
queries on deliverables and adding insights on trends. The key focus areas for BOAs are Quality, Timeliness,
Analytical Insights and Continuous Improvement (of our internal processes) so that we continue to delight
our clients.
Responsibilities:
• Understand client business issues, operating business rules, data, and processes;
• Interact with internal or client teams to resolve input data issues;
• Develop expertise in software technologies / tools to synthesize data according to business rules
• Perform quality checks to create error free deliverables;
• Review deliverables with project managers to bring out the key useful insights for key client
stakeholders; Develop domain expertise to become increasingly independent in creating insights;
• Understand, analyze and provide descriptive answers to client queries resulting from deliverables
or business questions;
• Incorporate process changes in response to evolving business needs;
• Identify and implement business process improvements on our internal processes with the aim of
decreasing effort, improving quality or improving value;
• Implement innovations in what we do and how we do things to continuously enhance the value to
business and to our own knowledge
Qualifications:
ZS welcomes candidates for the Business Operations Associate position from any engineering discipline. The
common denominator in an individual's success is a strong academic record, a stated interest in working with
business operations, and evidence of strong process orientation with the following skills:
• Innate quality orientation with an eye for detail;
• Excellent task management and organizational skills;
• Problem solving skills and an ability to think through solutions in a structured environment;
• Very strong verbal and written communication skills;
• Ability to work in a team environment. Global exposure or experience of having worked in global
cross office teams is preferred;
• Self-motivated with a willingness to take initiatives with a strong work ethic;
• Strong business acumen.
ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or
Asian language is highly desired.
Candidates must possess work authorization for their intended country of employment. An on-line
application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is
required to be considered.
ZS Associates offers a competitive compensation package with salary and bonus incentives, plus an
attractive benefits package.
NO AGENCY CALLS, PLEASE.
Connect with ZS in India on social media:
• Like ZS in India on Facebook
• Follow ZS in India on Twitter and Instagram
• Follow ZS on LinkedIn for more job opportunities
• Subscribe to the ZS in India YouTube channel
• Explore the Life at ZS blog
ZS has been recognized globally for its expertise in consulting and its flexible work environment.
View ZS’s accolades.