UNIT – V CONFLICT MANAGEMENT AND ETHICS IN INTERNATIONAL
BUSINESS MANAGEMENT
Disadvantages of international business – Conflict in international business- Sources
and types of conflict – Conflict resolutions – Negotiation – the role of international
agencies –Ethical issues in international business – Ethical decision-making.
[Link] Questions BT Level Competence
1 Define conflicts Level 1 Remem bering
Will you state the sources of conflict in international
2 Level 2 Understanding
business?
3 How would you solve the individual level conflict? Level 3 Applying
4 How would you classify the conflict? Level 4 Analysing
What could be done to minimize the problems in
5 Level 5 Evaluating
resolving conflicts?
How would you evaluate negotiations in
6 Level 6 Creating
international business?
7 Define organizational conflict? Level 1 Remem bering
What is the differentiate between conflict and
8 dispute? Level 2 Understanding
How would you show your understanding about
“Salami Tactics” as a Negotiation Technique helps to
9 resolve Conflicts. Level 3 Applying
10 What are the agencies participate in negotiation Level 4 Analysing
process?
10
Can you identify some of the issues related to
11 Level 5 Evaluating
solving negotiations process?
12 What is your opinion solutions?
about win‐win Level 6 Creating
Differentiate between “Functional Vs Dysfunctional
13 Conflicts”. Level 1 Remem bering
14 State the importance of international business ethics. Level 2 Understanding
15 What facts would you select to show the ethical Level 3 Applying
issues?
Can you list out the importance of international
16 Level 4 Analysing
business ethics?
17 Define ethical decision making. Level 1 Remem bering
18 Can you Explain “Vertical Marketing Systems”? Level 2 Understanding
19 What is issue of transfer pricing? Level 1 Remem bering
How did you describe the problems in ethical
20 Level 1 Remem bering
decision making?
[Link] Questions BT Level Competence
A)Explain the factors causing conflicts in
international business
1 Level 1 Remem bering
B)Briefly explain the different types of conflict in
international business
A). Summarize the disadvantages of international
business
2 Level 2 Understanding
B). outline the role of enquiry in settlement of
conflict
A). What are the provisions relating to conflict
resolution through judicial settlement ?
3 Level 3 Applying
B). What is the role of enquiry in settlement of
conflicts ?
Distinguish between group levels organizational
4 Level 4 Analysing
conflict
5 Discuss the sources and types of conflict Level 5 Evaluating
Discuss the role of international centre for settlement
6 Level 6 Creating
of investment conflicts of business
7 Evaluate the problems of business conflicts arising in Level 1 Remem bering
the arena of international marketing
Explain the problem resolving conflict of
8 Level 2 Understanding
international business
A).What are the role of international agencies in
9 Conflict resolution? Level 3 Applying
B).Explain the ethical issues in international business.
10 What is the process of negotiation in international Level 4 Analysing
business?
Explain in detail about the ethics in International
11 Level 1 Remem bering
business
Explain the role of international agencies in
12 Negotiation. Level 2 Understanding
A).How would you explain the problems in ethical
Decisions Making?
13 Level 4 Analysing
B).What is the role of agreement in international
negotiation process? Explain with example
A). Can you elaborate the roles of international
agencies in conflict resolution?
14 Level 1 Remem bering
B). Discuss the ethical issues in international
business.
[Link] QUESTIONS
“The problem of business conflicts is complex in the arena of international marketing
1 primarily for three reasons”. What are they?
“It is essential that conflicts in international business be avoided to the extent possible”.
2
Explain in view of the steps involved while signing the contracts with opposite parties.
“Negotiation is defined as the process of bargaining with one or more parties to arrive at a
3 solution that is acceptable to all”. Elaborate this statement.
“The decision makers consider the alternatives, make review the action decision, act or
4 implement and finally review the action”. Discuss under separate heads in context to
ethical decision making.