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Hospitality Technical Support SOW

This document outlines the scope of work to create a new revenue center at Meydan Hotels for Raji Karunakaran. The KIT TSS team will carry out the technical tasks over 1.5 man days. Pre-requisites include filling out a pre-installation sheet with revenue center details, allowing 15 minutes of downtime for database updates, including auto sequencing steps, linking interfaces and codes, review and testing, and reversing any test transactions.

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13 views1 page

Hospitality Technical Support SOW

This document outlines the scope of work to create a new revenue center at Meydan Hotels for Raji Karunakaran. The KIT TSS team will carry out the technical tasks over 1.5 man days. Pre-requisites include filling out a pre-installation sheet with revenue center details, allowing 15 minutes of downtime for database updates, including auto sequencing steps, linking interfaces and codes, review and testing, and reversing any test transactions.

Uploaded by

nnnlkn
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Technical Support Services (TSS) – Hospitality Solutions (HS)

Scope of Work (SOW)

Scope Title: New revenue center creation


Property Name: Meydan Hotels
Customer Name: Raji Karunakaran
Customer Number / Email: [Link]@[Link]
Product/s Involved: 9700
KIT Product/ Support Manager Name: Santhosh Mathew
KIT Product/ Support Manager Email: [Link]@[Link]
SOW Date: 22/10/2019

1. SOW Summary
Technical summary of the scope
 New revenue center creation
2. Schedule of Tasks & Efforts
Step by step break down of technical tasks that will be carried out by the KIT TSS team
Day Task/s Involved Efforts
1 New revenue center creation 1.5 Day
Total Number of Man days 1.5 Day

3. Further Remarks / Comments


 N/A

4. Pre- Requisites of SOW


A description of Pre-requisites involved with this SOW
 Pre installation sheet to be filled and provided with relevant information on the new RVC
 Downtime of 15 minutes is required after the creation to update the database
 PC auto sequence step inclusion
 Interface mapping and transaction codes will be linked to PMS by our interface team
 Review, testing and hand over
 No totals can be cleared as per outlet and any test transactions need to be reversed on same day

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