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Complaint About Deceptive Telpad Charges

The customer is writing to complain about additional charges on their monthly bill for a tablet that they were told would be free with their subscription. They were assured by an agent that no extra payment would be needed for the tablet, but their latest bill shows a 500 peso charge for it. The customer wants to return the tablet since there was deception around additional costs, it was received by their mother and not the subscriber, and they did not sign any contract for the tablet. They are requesting the unit be returned and their original subscription plan be reinstated.

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maritesstagulinao
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5 views2 pages

Complaint About Deceptive Telpad Charges

The customer is writing to complain about additional charges on their monthly bill for a tablet that they were told would be free with their subscription. They were assured by an agent that no extra payment would be needed for the tablet, but their latest bill shows a 500 peso charge for it. The customer wants to return the tablet since there was deception around additional costs, it was received by their mother and not the subscriber, and they did not sign any contract for the tablet. They are requesting the unit be returned and their original subscription plan be reinstated.

Uploaded by

maritesstagulinao
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

NAME:

POSITION;

ADDRESS/COMPANY

October 28, 2015

Dear Sir/Madam,
I am writing today to complain the telpad (tablet) that your agent gave us.
We were assured that the said telpad is for free and no additional payment
upon subscription will be made. However, when we received the monthly bill
( Plan 1299 ) it appears that there was indeed an additional payment
amounting five hundred pesos ( P 500.00 ) Since, there is an additional
payment. I would like to return to your good office the unit for the following
reasons:
1. That the tablet (telpad) was received not by the subscriber;
2. That the tablet (telpad) was received by my mother because the
agent said that it is for free on the Internet/Landline Plan that I am
currently subscribed with;
3. That I have not signed any contract on that matter;
4. That your agent deceived us that the tablet is free;

I hope there will be an immediate response on my complaint with my


request for the return of the unit, and that my original monthly plan that I
subscribed with must be reinstituted.
Thank you very much and hoping that this letter will merit your most
favorable response.

Respectfully,,

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