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WCA Travel Booking Process Guide

The document provides instructions for travel agents on how to book flights, hotels, and tour packages using the WCA travel portal system. It outlines the step-by-step processes for setting up accounts, accessing the portal, making bookings, processing payments, and transferring funds. Agents are advised to check client details, add markups to rates, and follow policies on no hyping or dummy bookings. The document also covers rebooking flights by emailing the reference number and new travel dates.

Uploaded by

Gino Olarte
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© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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0% found this document useful (0 votes)
495 views25 pages

WCA Travel Booking Process Guide

The document provides instructions for travel agents on how to book flights, hotels, and tour packages using the WCA travel portal system. It outlines the step-by-step processes for setting up accounts, accessing the portal, making bookings, processing payments, and transferring funds. Agents are advised to check client details, add markups to rates, and follow policies on no hyping or dummy bookings. The document also covers rebooking flights by emailing the reference number and new travel dates.

Uploaded by

Gino Olarte
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Introduction to WCA Affiliates
  • Flight Booking Process
  • Payment Confirmation and Ewallet Usage
  • Ticket Hold and Blocking
  • Local Credit Card Portal Use
  • Hotel Booking Guidelines
  • Tour Packages and Promotions
  • Policies and Procedures
  • Mobile Booking Tutorial
  • Rescheduling and Baggage Upgrade Instructions
  • Networking Side

STEP BY STEP PROCESS (WCA affiliates):

OUR PRODUCT:
1. FLIGHTS for AIRLINE
2. HOTEL (FOR ACCOMODATION ONLY)
3. HOLIDAYS (TOUR PACKAGES INCLUDING TOUR GUIDE, HOTEL, TOUR)
NOTE: NO AIR TICKET YET FOR THE TOUR PACKAGES, JUST ADD UP THE FLIGHT COST AND TOUR TO
OFFER TO YOUR CLIENT

PORTAL SYSTEM TRAINING link


[Link]
n3BZyIVFTnzqB42vm7a15aMOI799XbZVXBM2YzcLHZi3yD8Jt4MFYw

HOW TO SET THE MARK UP:


Mark up is the service fee we will add at the retail price of our product.
Mark up will be our income.
***ALL HAS MARK UP EXCEPT FOR THE “EMAIL US” INQUIRY***
FLIGHT BOOKING:
AIR TICKET
GREEN – LOW RATE
BLACK – REGULAR RATE
RED – HIGH RATE
ENCODE YOUR OWN EMAIL ADDRESS FOR EASY ACCESS IF
CHANGES IS NEEDED.

CLICK ADD ONS FOR THE BAGGAGE OPTIONS


SELECT 20KILOS FOR SAMPLE
SELECT CONTINUE

ENCIRCLED IS THE TOTAL PAYMENT TO BE PAID BY THE CLIENT


(TICKET + BAGGAGE)

CLICK PROCEED

MAKE SURE TO DOUBLE CHECK THE ENCODED DETAILS IF


EVERYTHING IS CORRECT.

CLICK PROCEED TO PAYMENT


CHOOSE THE MODE OF PAYMENT (LAST PAYMENT MODE)

IF YOU NOTICE THE TOTAL AMOUNT TO BE PAID, THAT’S


THE AMOUNT THAT WILL DEDUCT TO YOUR EWALLET

PROCEED TO THE NEXT STEP AND CLICK PAY


(PROCEED ONLY IF CLIENT IS PAID ALREADY)

HOW TO TRANSFER MONEY FROM EWALLET TO YOUR


ACCOUNT
IF PAYMENT IS DONE BY YOUR CLIENT,

SEND EMAIL TO: deposits@[Link]

AND FOLLOW THIS FORMAT:


PLEASE GIVE YOUR USERNAME AND PASSWORD FOR PORTAL 2

DON’T FORGET TO ATTACHED THE DEPOSIT SLIP PICTURE

WAIT FOR THE REPLY “DONE” AND CHECK YOUR ACCOUNT IF SAME AMOUNT IS
ACCUMULATED.

Here’s how to check your account:


You can check all transactions made
on your account.
Charge means if booking is done for
your client
Deposit means accountant already
received the payment from the client
TICKET HOLD/BLOCKING (6-12hours)
Note: Only CEBUPAC is our budget airline so blocking of ticket is not allowed for this
airline.
CEBUPAC sample
If you notice, there is no BLOCK option for the CEBUPAC booking.

non-budget airlines
BLOCK TICKET is included on the options when you book.
HOW TO ACTIVATE CREDIT CARD SA PORTAL (local credit
card)

For credit card as mode of payment:


Send an email to admin@[Link]

Follow this:

Good afternoon.
Please activate my CREDIT CARD as mode of payment in my account
Username: ___________

Thank you.

WAIT FOR THIS EMAIL THAT YOUR CREDIT CARD PAYMENT


OPTION IS ENABLED.

YOU CAN CHECK IF CREDIT CARD PAYMENT


MODE IS INCLUDED IN YOUR PORTAL.
BE REMINDED THAT THIS IS ONLY FOR LOCAL CREDIT
CARD

Please do not give the price of the ticket yet to


your client because there is still a fee of 2.85%
to top it up
Or inform your Client that there is additional
payment of 2.85% of total Price

HOTEL BOOKING
INCOME IS PER NIGHT
MARK UP INCOME:

DOMESTIC = 500 PESOS

INTERNATIONAL = 600 PESOS

Sample inquiry : Naghahanap ng matulugan sa cebu


Please don’t forget to ask your client:
1. CHECK IN at CHECK OUT DATE
Bakit need natin ito malaman Para ma sure natin if anong
hotel ang available sa date na gusto ni client dahil minsan ang
gusto nya na hotel is fully book na pala sa date na gusto nila
2. NUMBER of PAX
bakit ? Dahil hindi lahat ng hotel may big rooms ...if sakali
marami sila
this is sample for ROOM ONLY

This is for ROOM AND BREAKFAST


(before booking, please verify to client if he wants breakfast
to be included)

Computation:
Example:

check in November 8 (night of November 8 and 9)

Check out November 10

Total price x number of nights

After you click BOOK

You add your Clients’ details

ADULT 1 and ADULT 2 if two passengers


Enter CLIENT’S MOBILE NUMBER
AND
YOUR(AGENT) EMAIL ADDRESS

CLICK RED BOX “PAY”


THEN PROCEED TO DEPOSIT OPTIONS

CHECK YOUR EMAIL IF YOU RECEIVE THE COPY OF THE HOTEL


RESERVATION FOR THE CLIENT

WHAT IF YOU WILL BOOK FOR 4 ADULTS?

JUST ADJUST YOUR SEARCH… MAKE IT 4 ADULTS


FOR THIS EXAMPLE, THE CLIENT CHOOSE
P2,775.66 VERBENA CAPITOL SUITES
JUST CLICK IT AND IT WILL LEAD YOU THIS PAGE (BELOW IMAGE)

YOU SHOULD CLICK ”BOOK”TO MAKE SURE


THAT IT IS THE TOTAL AMOUNT FOR 4 PAX

COMPUTATION:
NUMBER OF NIGHT X P2776 = TOTAL PAYMENT
FROM THE CLIENT
TOUR PACKAGE
(DOUBLE INCOME!!!)

HOLIDAYS CATEGORY

mobile view

desktop view

Select if international or local


for this example, you select SPECIAL
INTEREST RATE

SELECT BOOKABLE TO CHECK ON THE


AVAILABLE TOUR PACKAGES

CLICK THE TOUR YOU WANT TO OFFER TO CLIENT

NEXT IS SCREENSHOT OR COPY THE ITINERARY TO SEND IT TO


CLIENT
ENCIRCLED IS THE RED BOX “BOOK NOW”, CLICK IT TO CHECK
THE AVAILABLE DATE

SHOWN IN THE CALENDAR IS THE ESTIMATED PRICE ON THE


AVAILABLE DATE
CHOOSE.

VERIFY IT TO CLIENT IF THE PAYMENT IS DONE BEFORE


PROCEEDING (BE SURE THAT YOU ALREADY BOOK THEIR ROUNDTRIP
TICKET FIRST)

AIRLINE DETAILS ARE NEEDED WHEN YOU BOOK FOR A TOUR


THIS IS FOR 2 PAX ONLY, IF MORE THAN 2, CHECK IT THROUGH
EMAIL US
EMAIL US

Check first your Tour Mark Up Settings

select EMAIL US on the upper right corner

select those options encircled on the image.


Then add on your message box the details like:
Place of tour
Travel Date
Number of pax
Optional/requested tour
after a few minutes, you can check if there is already a response
on your email.
Just click the ADVANCED OPTIONS
NOTE: THROUGH EMAIL US, WE ARE DIRECTLY CONNECTING TO
THE TOUR ORGANIZER, SO THERE IS NO MARK UP ADDED YET ON
THE AMOUNT/PRICE THAT HE WILL GIVE YOU.
ADD YOUR MARK UP ON THE PRICE(BASED ON YOUR MARK UP
SETTINGS) BEFORE OFFERING IT TO THE CLIENT

EXAMPLE:
LOCAL:
2,500 PER PAX + 500(MARK UP) = 3,000/PAX (FOR CLIENT)
INTERNATIONAL:
$250 PER PAX + $20(MARK UP) = $270/ PAX (FOR CLIENT)

SAMPLE INQUIRY ON EMAIL US:


IF CLIENT HAS NO LISTING OF PLACE TO VISIT
PRODUCT : HOLIDAY

TYPE of REQUEST : PACKAGE INQUIRY

REQUEST CLASSIFICATION : GENERAL INQUIRY

MESSAGE box

1.) DESTINATION or PLACE

2.) Date OF TOUR

3,) number of pax

IF CLIENT HAS LIST OF PLACES TO VISIT


PRODUCT : HOLIDAY

TYPE of REQUEST : PACKAGE INQUIRY

REQUEST CLASSIFICATION : CUSTOMIZE PACKAGE


1.) DOMESTIC TOUR

DAY 1 ARRIVAL

DAY 2 UNDERGROUND RIVER PUERTO PRINCESA PALAWAN

DAY 3 EL NIDO ISLAND TOUR

DAY 4 DEPARTURE

2.) Date OF TOUR

3.) number of paX

NOTE: Sa ating lahat po Dapat po matutunan natin agad ang gumamit nang Email us.... bakit?
kasi Jan sa account natin tayo mag email us Diyan tayo magpapa qoute kasi kung nagustuhan
ni client ang Price

Jan din tayo sa email us na iyan mag reply...at ang Organizer na natin amg magbobook sa
Tour package na gusto ni Client...

kaya make sure may laman po e Wallet natin.

RULES:
1. NO HYPING
2. NO DUMMY TICKET
3. NO PAYMENT, NO BOOKING POLICY
HOW TO BOOK A FLIGHT USING MOBILE?

STEP 1 SELECT a FLIGHT from the LIST

STEP 2 click CONTINUE RED BOX

STEP 3 enter your passengers info


TITLE :
LALAKI =MR
BABAE = MS
batang LALAKI = MSTR
batang BABAE = MISS
 NAME only, if with JR i tabi mo sa name HUWAG sa APELYIDO
 SURENAME is APELYIDO ....NO NEED ang MIDDLENAME
 BIRTHDAY ni PASAHERO

STEP 4 TANGGALIN mo Ang CHECK sa CHUBB TRAVEL INSURANCE

STEP 4 enter mo PHONE number ni pasahero


At EMAIL ADD mo na TRAVEL agent
STEP 5 click ADD-ONS if may add ng BAGGAGE Ang pasahero or MEALS

STEP 6 paki check Ang I AGREE

STEP 7 PROCEED to BOOKING click RED BOX PROCEED


STEP 8 CLICK DEPOSIT as your payment OPTION
WAIT mo mag SUCCESS Ang booking mo at mag CONFIRMED....
REBOOKING/RESCHEDULE:
HOW TO REBOOK / RESCHEDULE through E-MAIL US ....or to CHANGE the TRAVEL DATE

STEP 1 CLICK the E-MAIL US na nasa UPPER SIDE ng PORTAL


STEP 2 SELECT the FOLLOWING OPTIONS :
PRODUCT = if DOMESTIC booking ba yan or INTERNATIONAL booking
TYPE of REQUEST = RESCHEDULE
REQUEST CLASSIFICATION = REQUEST for RESCHEDULE
REFERRENCE NUMBER = PAKILAGAY ang BOOKING NUMBER ni client
NOTE : HUWAG mo na lagyan yang YOUR TELEPHONE NUMBER

MESSAGE BOX:
 NAME ni PASAHERO
 ORIGIN
 DESTINATION
 NEW TRAVEL DATE
then ang reply PRICE from EMAIL US ...mag add ka ng
REBOOKING FEE 1,500 in domestic and 2,500 in INTERNATIONAL + your MARK UP = TOTAL PRICE of
REBOOKING CHARGE to your client

HOW TO E-MAIL our DEPOSIT SLIP for EWALLET &


CLIENTS PAYMENT:

MODES OF PAYMENT:
1.) BDO ACCOUNT :
Merlyn R Villahermosa
BANCO DE ORO ( BDO )
006500061453

Bank code 650: Alabang Hills


Swift Code: bnorphmm

2.) BPI ACCOUNT


MERLYN VILLAHERMOSA
BPI #0985-0976-74
Carmona Branch
3.) palawan
MERLYN VILLAHERMOSA
0917-500-1596
UNIT 3B BLDG. 20, CAPRI CONDO CUPANG MUNTINLUPA CITY

HOW TO E-MAIL our DEPOSIT SLIP para Mag lagay ng EWALLET FUND sa account natin or resibo na
bayad ng client natin

STEP 1 ipadala sa email na to


deposits@[Link]
STEP 2 ilagay mo na SUBJECT sa email mo ang DATE pag deposit ng RESIBO
STEP 3 ilagay mo saan na MOP natin diniposit...
BDO ba ....PALAWAN...BPI ....ML...CEBUANA...WESTERN UNION
STEP 4 sino ang RECIEVER ...si ATTORNEY MERUN ba or WCA ACCOUNT
STEP 5 AMOUNT magkanu ma reciv
STEP 6 USERNAME MØ PAKI BIGAY ....
STEP 7 HUWAG mo kalimutan i attach ang RESIBO sa E-MAIL MØ
WAIT MØ ang reply nila ...pag DONE reply nila ...meaning ok na ...check your account for amount checking
HOW to PAY USING CREDIT CARD:
Select the credit card option as MOP
Number:
Account holder name as per card:
Expiration:
Then yong 3 digit sa likod na di dapat malaman ng iba.
Then after that dapat ang cardholder prepared sa phone niya kasi mag send ang bank ng OTP.
need mo siya encode to final payment.
If walang OTP ma e provide ang client or cardholder hindi siya mag proceed
Etong charge na to ay automatic na makasama sa receipt ng ticket. Kaya you need to inform your client that
there is charge po.
So kung ano lalabas sa ticket yan po ang babayaran ni cluent sayo.
So bale if ang ticket is 10,000 pesos magiging 10,285 pesos na po siya including the transaction fee of 2.85%.
10,000x2.85%=285 + 10,000 cost ng ticket.
TOTAL OF PHP 10,285 pesoses

HOW TO ADD/UPGRADE BAGGAGE after BOOKING:


How to add or upgrade baggage after booking
NOTE : iba ang presyo ng bagahe during booking and after booking ....so you need to check

STEP 1 CLICK MANAGE MY BOOKING sa UPPER SIDE ng PORTAL


STEP 2 ENTER the BOOKING PREFERENCE NUMBER then click GREEN BOX ...GET MY BOOKING
STEP 3 CLICK GREEN BOX ...UPGRADE BAGGAGE
STEP 4 click ONWARD na flight ba sya mag add or sa return ...
so please careful with this ...baka magka mali ka ...imbes sa onward flight sya pa dagdag , sa
return mo na add ....then click GREEN BOX ...UPGRADE
STEP 5 CHECK the STATUS ..
If TO PROCESS pa ang status ...meaning you have to wait muna ...na i aprove ng airline ang
REQUEST mo
STEP 6 CHECK the STATUS AGAIN ...if SUCCESS na ang nakalagay ...meaning ok na ang request
BAGGAGE mo...
NOW CHECK YOUR EMAIL or Go to your MY BOOKINGS for the new ticket with the upgraded BAGGAGE

HOW TO BOOK senior citizen USING mobile


NETWORKING SIDE

STEP BY STEP PROCESS (WCA affiliates): 
 
OUR PRODUCT: 
1. FLIGHTS for AIRLINE  
2. HOTEL (FOR ACCOMODATION ONLY) 
3. HOLIDAY
 
 
 
 
 
 
 
FLIGHT BOOKING: 
AIR TICKET 
GREEN – LOW RATE 
BLACK – REGULAR RATE 
RED – HIGH RATE
ENCODE YOUR OWN EMAIL ADDRESS FOR EASY ACCESS IF 
CHANGES IS NEEDED. 
 
CLICK ADD ONS FOR THE BAGGAGE OPTIONS 
SELECT 20KILOS
CHOOSE THE MODE OF PAYMENT (LAST PAYMENT MODE)  
 
IF YOU NOTICE THE TOTAL AMOUNT TO BE PAID, THAT’S 
THE AMOUNT THAT WILL DE
PLEASE GIVE YOUR USERNAME AND PASSWORD FOR PORTAL 2 
DON’T FORGET TO ATTACHED THE DEPOSIT SLIP PICTURE 
 
 
 
 
 
 
WAIT FO
TICKET HOLD/BLOCKING (6-12hours) 
Note: Only CEBUPAC is our budget airline so blocking of ticket is not allowed for this 
air
HOW TO ACTIVATE CREDIT CARD SA PORTAL (local credit 
card) 
 
For credit card as mode of payment:  
Send an email to admin@wc
BE REMINDED THAT THIS IS ONLY FOR LOCAL CREDIT 
CARD 
 
Please do not give the price of the ticket yet to 
your client be
this is sample for ROOM ONLY 
 
 
 
 
 
 
 
This is for ROOM AND BREAKFAST 
(before booking, please verify to client if he
Enter CLIENT’S MOBILE NUMBER 
AND 
YOUR(AGENT) EMAIL ADDRESS 
  
 
 
 
 
 
CLICK RED BOX “PAY” 
THEN PROCEED TO DEPOSIT OPTIO

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