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Mall Management and Customer Behavior Insights

This document provides an overview of principles of management. It discusses customer traffic in malls on weekends, noting that malls have many customers and employees are busy. The document also observes a mall employee's ability to properly assist customers and maintain a peaceful relationship even with many visitors, applying concepts of management theory evolution.

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Mafie Balbuena
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4 views1 page

Mall Management and Customer Behavior Insights

This document provides an overview of principles of management. It discusses customer traffic in malls on weekends, noting that malls have many customers and employees are busy. The document also observes a mall employee's ability to properly assist customers and maintain a peaceful relationship even with many visitors, applying concepts of management theory evolution.

Uploaded by

Mafie Balbuena
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Principles of Management

(Management 101)

September 17, 2019

[Link] Eduave
Instructor

Meri Joy M. Manuba


Robert John A. Rebutazo
BSIT – 3B

1. In which particular spots 1 places in a mall, Do you usually go to why?

The particular spots that I usually go is on the third floor, specifically at children's
wear area, because I love to choose some baby stuff for my kid like I love to buy
him some piece of shirts, shorts and anything that I could find in that area.

2. How do you asses customer traffic in malls? How do customers behave


during weekends? What about the malls employee?

During the weekend the mall will have so many customers and the employee of
that mall busy. So in those cases, the one thing that I would do to asses that
customer is just relaxed. Especially when in going to pay in the cashier area, I
will just wait for my turn and then pay those clothes that I will be going buy.

3. Observe a particular employee (Cashier, Salesperson, Boutique manager,


Security Guard, etc). And write your observations below in relation to the
concepts you have learned in evolution of management theory.

Since I already visited some malls the one thing that I only observe to them is,
even they have a lot of customers who come and go they still managed, how to
handle everything just to maintain. There proper ways to assist the customers
just to make them have a peaceful, relationship to those buyers who visited their
mall, just to be able not to have a communication breakdown, bad relationship
towards their customer and lastly to make their mall more progressive and well
known.

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