Expressing

Goodwill
. . .when someone
is arriving
Welcome
Welcome back!
Come in.
It’s good to meet you.
(first time only)
It’s good to see you again.
(after the first time)

. . . when someone
is leaving
It’s been nice talking with you.
Have a good/nice day.
Have a nice weekend.
Have a nice trip.
Have fun.
Keep in touch.

Encouragement
Good luck!
Good luck on your test.
You can do it!
Do your best.
Do the best you can.
Work hard.
Keep up the good work.

Reassurance
Take it easy.
Don’t worry.
That’s okay.
It’s going to be all right.
Everything will be fine.
No problem.

Responses to good news

Wow!
That’s great!
That’s wonderful.
That’s really good news.
I’m glad/happy to hear that.
Congratulations!
Good for you!
Good job!

Responses to bad news

That’s too bad.
That’s really sad.
That’s terrible!
(for really bad news)
I’m sorry to hear that.
(for sad news)

Buying and Selling

1. May I help you? Yes, I’d like to buy these Okay, that’ll be $6.85 with
razors. tax.
2. What can I do for you?
I’m looking for the cameras. They’re in Aisle Two.
3. Is there something I can help
you with? No, I’m just browsing.
Thanks anyway. Ok.
How much is this?
It’s $4.95.

Conversation Practice
1. Pretend you are buying something from a store.
Role play a conversation between a clerk (A) and a customer (B).
Ask for help in finding the item you want to buy.
Find out price and any other information you need.
Pay for the item at the checkout counter.
For Example,
A: May I help you?
B: Yes, do you have any brooms?
A: Yes, they’re over there by the wall.
B: Thank you.
B: How much is this sweater? / are these sandals?
A: It’s $___________. / They’re $__________.
A: Is that all for today?
B: Yes, I think so.
A: That comes to $____________.
B: Here you are.
A: Thanks.

Introducing Yourself
Here are a few ways to informally introduce yourself on the telephone:
 This is Ken.
 Hello, Ken speaking
If you'd like to reply more formally, use your full name.
 This is Jennifer Smith speaking.
 Hello, Jennifer Smith speaking.
If you are answering for a business, just state the business name. In this case, it's common to
ask how you can help:
 Good morning, Thomson Company. How may I help you?
 Plumbers Insurance. How can I be of service today?
British / American Difference
 Hello, this is Ken
 Brighton 0987654
The first example response is in American English and the second is in British English. As
you can see there are differences in both forms. The telephone articles include both British
and American English, as well as phrases that are common to both forms.
In American English, we answer the phone stating "This is ..." In British English, it's common
to answer the phone by stating the telephone number. The phrase "This is ..." is used only on
the telephone to substitute the phrase "My name is ..." which is not used to answer the
telephone.
Asking Who Is on the Telephone
Sometimes, you'll need to find out who is calling. Ask them politely for this information:
 Excuse me, who is this?
 May (Can) I ask who is calling, please?
Asking for Someone
At other times, you'll need to speak to someone else. This is especially true when you
telephone a business. Here are some examples:
 Can I have extension 321? (extensions are internal numbers at a company)
  Could I speak to...? (Can I - more informal / May I - more formal)
 Is Jack in? (informal idiom meaning: Is Jack in the office?
Connecting Someone
If you answer the phone, you might need to connect the caller to someone at your business.
Here are some useful phrases:
1. I'll put you through (put through - phrasal verb meaning 'connect')
2. Can you hold the line? Can you hold on a moment?
When Someone Is Not Available
These phrases can be used to express that someone is not available to speak on the telephone.
1. I'm afraid ... is not available at the moment
2. The line is busy... (when the extension requested is being used)
3. Mr. Jackson isn't in... Mr. Jackson is out at the moment...
Taking a Message
If someone isn't available, you might want to take a message to help the caller.
 Could (Can, May) I take a message?
 Could (Can, May) I tell him who is calling?
 Would you like to leave a message?
Continue practicing your skills by using the practical exercises below which include
information on leaving messages on the telephone, how to ask native speakers to slow down,
role plays on the telephone and more.
Practice With a Role Play
Begin by learning important telephone English with the dialogue below. Here is a short
telephone conversation with some of the key phrases:
Operator: Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through...
Frank: Bob Peterson's office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment. Can I take a message?
Peter: Yes, Could you ask him to call me at ... I need to talk to him about the Nuovo line, it's
urgent.
Frank: Could you repeat the number please?
Peter: Yes, that's ..., and this is Peter Jackson.
Frank: Thank you Mr. Jackson, I'll make sure Bob gets this asap.
Peter: Thanks, bye.
Frank: Bye.
As you can see, the language is rather informal and there are some important differences from
face-to-face conversational English.
Leaving a Message
Sometimes, there may not be anyone to answer the telephone and you will need to leave a
message. Follow this outline to make sure that the person who should receive your message
has all the information he/she needs.
1. Introduction: Hello, this is Ken. OR Hello, My name is Ken Beare.
2. State the time of day and your reason for calling: It's ten in the morning. I'm
phoning (calling, ringing) to find out if ... / to see if ... / to let you know that ... / to tell
you that ...
3. Make a request: Could you call (ring, telephone) me back? / Would you mind ... ?
4. Leave your telephone number: My number is... / You can reach me at .... / Call me at
...
5. Finish: Thanks a lot, bye. / I'll talk to you later, bye.
Message Example 1
 Telephone: (Ring... Ring... Ring...) Hello, this is Tom. I'm afraid I'm not in at the
moment. Please leave a message after the beep... (beep)
 Ken: Hello Tom, this is Ken. It's about noon and I'm calling to see if you would like to
go to the Mets game on Friday. Could you call me back? You can reach me at 367-
8925 until five this afternoon. I'll talk to you later, bye.
Message Example 2
 Telephone: (beep ... beep ... beep). Hello, you've reached Peter Frampton. Thank you
for calling. Please leave your name and number and reason for calling. I'll get back to
you as soon as possible. (beep)
 Alan: Hello Peter. This is Jennifer Anders calling. It's about two pm right now. I'm
calling to see if you'd like to have dinner sometime this week. My number is 451-908-
0756. I hope you're available. Talk to you soon.
As you can see, leaving a message is pretty simple. You only need to make sure that you have
stated all the most important information:
 Your Name
 The Time
 The Reason for Calling
 Your Telephone Number
Recording a Message for Callers
It's also important to record a message for callers when you are not available. Many people
like to leave an informal message, but that doesn't necessarily leave a good impression if
someone is calling for business. Here are some suggestions for messages that both friends and
business partners can appreciate.
1. Introduction: Hello, This is Ken. OR Hello, you've reached Kenneth Beare.
2. State that you aren't available: I'm afraid I'm not available at the moment.
3. Ask for information: Please leave your name and number and I'll get back to you as
soon as possible.
4. Finish: Thank you./Thank you for calling.
Message for Business
If you're recording a message for a business, you'll want to strike a more professional tone.
Here are some suggestions for messages for business to be played when you are not open.
1. Introduce your business: Hello, you've reached Acme Inc.
2. Provide opening information: Our operating hours are Monday through Friday 10
am to 7 pm.
3. Ask your customers to leave a message (optional): Please feel free to leave your
name and number.
4. Provide options: For information concerning Acme Inc., visit our website at
acmecompany dot com
5. Finish: Thank you for calling. / Thank you for your interest in Acme Inc.

HELP
Match Up
Match the first half of the sentence to the second half to complete these common expressions
used on the telephone.

I'll put you who is calling?

This is the line?
Would you like to leave a message?
Peter through.
Can I ask calling.
Can you hold isn't available at the moment.
I'm afraid Ms. Smith Alice Anderson.
I'm sorry, the line is busy.

Telephone Cues
Use the cues to make telephone calls with a partner.
 A telephones B in order to speak to the manager. Unfortunately, the manager is out.
Leave a message.
 B telephones A and would like to speak to a colleague, Ms. Anderson. A asks B to wait
and puts B through to Ms. Anderson.
 A telephones B and wants some basic information about the company. B describes
what the company does and sells.
 B telephones A to complain about a broken product. A apologizes and redirects B to
the appropriate customer service department.
 A telephones B to make an appointment with the personnel department. B suggests a
time to speak to Mr. Taylor who works in the department. A agrees to come in at the
suggested time.
 B telephones A asking for information about store opening hours. A provides the
appropriate information.
Notes for a Call
It's a good idea to write out short notes before your make a telephone call. This will help you
keep on track during your conversation.
 Write out some notes for a telephone call asking for specific information needed for
your current job.
 Ask for specific details about a product, a meeting, or another event that you'll attend.
 Make a copy of your notes for a class mate and practice the conversation using the
telephone.

Key Vocabulary
Before practicing the following dialogues, familiarize yourself with the following terms,
which are common to many telephone conversations:
 This is ...
 May (Can, Could) I speak to...?
 I'm calling ...
 Hold the line a moment...
 put someone through...
 Who's calling...?
 take a message
 call, ring, phone
Calling Someone at Work
 Caller: Hello. This is [your name]. May I speak to Ms. Sunshine, please.
 Receptionist: Hold the line a moment, I'll check if she is in her office.
 Caller: Thank you.
 Receptionist: (after a moment) Yes, Ms. Sunshine is in. I'll put you through.
 Ms. Sunshine: Hello, this is Ms. Sunshine. How can I help you?
 Caller: Hello, my name is [your name], and I'm calling to inquire about the position
advertised on [Link].
 Ms. Sunshine: Yes, the position is still open. Could I have your name and number,
please?
 Caller: Certainly, My name is [your name]...
Leaving a Message
 Fred: Hello. Could I speak to Jack Parkins, please?
 Receptionist: Who's calling, please?
 Fred: This is Fred Blinkingham. I'm a friend of Jack's.
 Receptionist: Hold the line, please. I'll put your call through. (after a moment)—I'm
afraid he's out at the moment. Can I take a message?
 Fred: Yes. Can you ask him to give me a call? My number is 909-345-8965
  Receptionist: Could you repeat that, please?
 Fred: Certainly. That's 909-345-8965
 Receptionist: OK. I'll make sure Mr. Parkins gets your message.
 Fred: Thank you. Goodbye.
 Receptionist: Goodbye.
Making a Doctor's Appointment
 Caller 1: Dr. Peterson's office. How may I help you?
 Caller 2: I'd like to make an appointment to see the doctor.
 Caller 1: Certainly, are you ill at the moment?
 Caller 2: Yes, I'm not feeling very well.
 Caller 1: Do you have a fever or any other symptoms?
 Caller 2: Yes, I have a slight fever and aches and pains.
 Caller 1: OK, Dr. Peterson can see you tomorrow. Can you come in the morning?
 Caller 2: Yes, tomorrow morning is fine.
 Caller 1: How about 10 o'clock?
 Caller 2: Yes, 10 o'clock is fine.
 Caller 1: May have your name?
 Caller 2: Yes, it's David Lain.
 Caller 1: Have you seen Dr. Peterson before?
 Caller 2: Yes, I had a physical exam last year.
 Caller 1: Yes, here you are. OK, I've scheduled for 10 o'clock tomorrow morning.
 Caller 2: Thank you.
 Caller 1: Drink plenty of warm fluids and get a good night's sleep.
 Caller 2: Thank you. I'll do my best. Goodbye.
 Caller 1: Goodbye.
Making a Dinner Reservation
 Caller 1: Good Evening Brown's Grill. How may I help you?
 Caller 2: Hello, I'd like to make a dinner reservation for Friday.
 Caller 1: Certainly, I'd be happy to help you with that. How many people are there in
your party?
 Caller 2: There'll be four people.
 Caller 1: And what time would you like to make a reservation?
 Caller 2: Let's say at 7 o'clock.
 Caller 1: I'm afraid we don't have anything available then. We could seat you at 6
o'clock or 8 o'clock.
 Caller 2: Oh, OK. Let's make the reservation for 8 o'clock.
 Caller 1: Fine, 8 o'clock on Friday evening for four people. May I have your name?
  Caller 2: Yes, it's Anderson.
 Caller 1: Is that Anderson with an "e" or an "o"?
 Caller 2: Anderson with an "o."
 Caller 1: Thank you. Great. I have a table for four for the Anderson party at 8 o'clock
on Friday evening.
 Caller 2: Thank you very much.
 Caller 1: You're welcome. We'll see you on Friday.
 Caller 2: Yes, see you then. Goodbye.
 Caller 1: Goodbye.
Telephoning the School About Your Child
 Caller 1: Good morning, Washington Grade School, this is Chris. How may I help
you?
 Caller 2: Good morning, this is Alice Smith, I'm calling for my daughter, Judy. She's
not feeling well today.
 Caller 1: I'm sorry to hear that. I hope it's not too bad.
 Caller 2: No, no she has a little fever and a cough. Nothing too serious.
 Caller 1: Well, I hope she feels well soon.
 Caller 2: Thank you. Do you think I could get her homework for today?
 Caller 1: Is there any specific class?
 Caller 2: I'm especially concerned about math and science.
 Caller 1: OK, is it all right for me to give your email address to the teachers? They
can then send the homework along later today.
 Caller 2: That would be great. Do you have my e-mail on file?
 Caller 1: Just a moment... We have chrisp@[Link]. Is that correct?
 Caller 2: Yes, that is correct.
 Caller 1: OK, I'll make sure Mr. Brown and Ms. White get your message and email.
 Caller 2: Thank you very much.
 Caller 1: I hope Judy feels well soon.
 Caller 2: She should be fine by tomorrow. Thanks for your help.
 Caller 1: My pleasure, have a nice day.
 Caller 2: Thank you. Goodbye.
 Caller 1: Goodbye.
Asking a Question about a Bill
 Caller 1: Good afternoon, Northwest Electricity, how may I help you?
 Caller 2: Good afternoon, this is Robert Tips. I have a question about my electricity
bill this month.
 Caller 1: I'd be happy to help you with that Mr. Tips. Can I have your account
number?
  Caller 2: I'm afraid I don't have that with me.
 Caller 1: It's no problem. I'll just look your name up in our database.
 Caller 2: Great.
 Caller 1: Could you give me your address as well?
 Caller 2: It's 2368 NW 21st Ave., Vancouver, Washington.
 Caller 1: Yes, I have your account up on my computer. How may I help you?
 Caller 2: The last bill I received seemed too high.
 Caller 1: Yes, I see that it was considerably higher than last year. Did you use more
electricity?
 Caller 2: No, I don't think we used any more electricity than the year before.
 Caller 1: OK, I'll tell you what I can do. I'll mark this and have a supervisor take a
look at the account.
 Caller 2: Thank you. When can I expect an answer?
 Caller 1: We should have an answer for you by the end of the week. I'll give you an
inquiry number.
 Caller 2: OK, let me get a pen... OK, I'm ready.
 Caller 1: It's 3471.
 Caller 2: That's 3471.
 Caller 1: Yes, that's correct.
 Caller 2: Thank you for your help.

Example Business Telephone Conversation: Role-Play

The following business telephone conversation can be used as a role-play in class to
introduce a number of standard phrases to practice telephoning in English.
Ms. Anderson (sales representative Jewels and Things): ring ring...ring ring...ring ring...
Mr. Smith (Secretary): Hello, Diamonds Galore, this is Peter speaking. How may I be of
help to you today?
Ms. Anderson: Yes, this is Ms. Janice Anderson calling. May I speak to Mr. Franks, please?
Mr. Smith: I'm afraid Mr. Franks is out of the office at the moment. Would you like me to
take a message?
Ms. Anderson: Uhm...actually, this call is rather urgent. We spoke yesterday about a delivery
problem that Mr. Franks mentioned. Did he leave any information with you?
Mr. Smith: As a matter of fact, he did. He said that a representative from your company
might be calling. He also asked me to ask you a few questions...
Ms. Anderson: Great, I'd love to see this problem resolved as quickly as possible.
Mr. Smith: Well, we still haven't received the shipment of earrings that was supposed to
arrive last Tuesday.
Ms. Anderson: Yes, I'm terribly sorry about that. In the meantime, I've spoken with our
delivery department and they assured me that the earrings will be delivered by tomorrow
morning.
Mr. Smith: Excellent, I'm sure Mr. Franks will be pleased to hear that.
Ms. Anderson: Yes, the shipment was delayed from France. We weren't able to send it along
until this morning.
Mr. Smith: I see. Mr. Franks also wanted to schedule a meeting with you later this week.
Ms. Anderson: Certainly, what is he doing on Thursday afternoon?
Mr. Smith: I'm afraid he's meeting with some clients out of town. How about Thursday
morning?
Ms. Anderson: Unfortunately, I'm seeing someone else on Thursday morning. Is he doing
anything on Friday morning?
Mr. Smith: No, it looks like he's free then.
Ms. Anderson: Great, should I come by at 9?
Mr. Smith: Well, he usually holds a staff meeting at 9. It only lasts a half-hour or so. How
about 10?
Ms. Anderson: Yes, 10 would be great.
Mr. Smith: OK, I'll schedule that. Ms. Anderson at 10, Friday Morning...Is there anything
else I can help you with?
Ms. Anderson: No, I think that's everything. Thank you for your help...Goodbye.
Mr. Smith: Goodbye.
Short Summary of the Telephone Conversation
Review your knowledge by filling in the gaps with the words and phrases below to complete
the summary of the conversation.
Ms. Anderson telephones Diamonds Galore to _____ with Mr. Franks. Mr. Franks is not in the
office, but Henry Smith, the secretary, speaks to Ms. Anderson about a _____ problem with
some earrings. The earrings have not yet _____ at Diamonds Galore. Ms. Anderson tells Peter
that there was a problem with the _____ from France, but that the earrings should arrive
tomorrow morning.
Next, they _____ a meeting between Ms. Anderson and Mr. Franks. Mr. Franks is not able to
_____ with Ms. Anderson on Thursday because he is _____. They finally decide on Friday
morning at 10 o'clock after a _____ that Mr. Owen usually holds on Friday mornings.
Answers
speak, delivery/shipment, arrived, shipment/delivery, schedule, meet, busy, staff meeting
Key Phrases and Vocabulary
 How may I be of help: This is a formal phrase used to show politeness. It means "Can
I help you?"
 calling: telephoning
 out of the office: not in the office
  take a message: to write down a message from the caller
 urgent: very important
 delivery: the bringing of goods to a client
 mentioned: said
 resolved: taken care of
 as quickly as possible: in the fastest manner, ASAP
 shipment: delivery, the bringing of goods to a client
 assured: a certainty that something is true or will happen
 pleased: happy
 delayed: not be able to do something on time
 looks like: seems
 staff meeting: a meeting of employees
 lasts: to take time
 schedule: make a future appointment
Practice Cues for Role-Plays
Use these cues, roles, and scenarios to create practice role-plays on your own to further your
telephoning skills to help with workplace communication.
Role-Play Cue 1
John
You'd like to speak to Kevin at FunStuff Brothers, a toy-making company. You're returning
his sales call because you're interested in the company's products.
Kate
You're the receptionist at FunStuff Brothers, try to transfer the call to Kevin, but take a
message when you find out Kevin can't take the call.
Role-Play Cue 2
Estelle
You're calling to schedule a meeting with the head of the personnel department. You'd like to
meet on Tuesday morning but can come in on Thursday and Friday as well.
Bob
You're able to schedule a meeting at the end of next week, but you will be out of the office
until Thursday morning.

Taking a Message
Receptionist: Janson Wine Importers. Good Morning. How can I help you?
Caller: Could I speak to Mr Adams, please?
Receptionist: Who's calling please?
Caller: This is Anna Beare.
Receptionist: Sorry, I didn't catch your name.
Caller: Anna Beare. That's B E A R E
Receptionist: Thank you. And where are you calling from?
Caller: Sun Soaked Vineyards
Receptionist: OK Ms Beare. I'll try and put you through. … I'm sorry but the line's busy.
Would you like to hold?
Caller: Oh, that's a shame. This concerns an upcoming shipment and it's rather urgent.
Receptionist: He should be free in half an hour. Would you like to call back?
Caller: I'm afraid I'll be in a meeting. Could I leave a message?
Receptionist: Certainly.
Caller: Could you tell Mr Adams that our shipment will be postponed and that the 200 cases
ordered should arrive next Monday.
Receptionist: Shipment delayed … arriving next Monday.
Caller: Yes, and could you ask him to call me back when the shipment arrives?
Receptionist: Certainly. Could you give me your number please?
Caller: Yes, it's 503-589-9087
Receptionist: That's 503-589-9087
Caller: Yes, that's right. Thanks for your help. Goodbye
Receptionist: Goodbye.
Key Vocabulary
to catch a person's name = (verb phrase) be able to understand a person's name
to be busy / to be engaged = (verb phrase) have other work to do and not able to respond to a
telephone call
to hold the line = (verb phrase) wait on the telephone
to leave a message = (verb phrase) have someone take note of a message for someone else
to be free = (verb phrase) have time available to do something
urgent = (adjective) very important needing attention immediately
shipment = (noun) delivery of merchandise
to postpone = (verb) put off something to a later date or time
to be delayed = (verb phrase) not be able to happen on time, be postponed
to call someone back = (verb phase) return someone's telephone call
Taking a Message Comprehension Quiz
Check your understanding with this multiple choice comprehension quiz. Check your answers
below, as well as practice key expressions from this dialogue.
1. Who would the caller like to speak to?
The receptionist
Anna Beare
Mr Adams
2. Which company does the caller represent?
Jason Wine Importers
Sun Soaked Vineyards
Beare consulting
3. Is the caller able to complete her task?
Yes, she speaks with Mr Adams.
No, she hangs up.
No, but she leaves a message.
4. Which information does the caller wish to leave?
That they haven't received their shipment yet.
That there is a short delay in the shipment.
That the wine was of poor quality.
5. What other information does the receptionist ask for?
The time of day
The caller's telephone number
They type of wine shipped
Answers
1. Mr Adams
2. Sun Soaked Vineyards
3. No, but she leaves a message.
4. That there is a short delay in the shipment
5. The caller's telephone number
Vocabulary Check Quiz
1. Good morning. How can I ______ you?
2. Could I ________ to Ms Devon, please?
3. Who's ____________, please?
4. ________ is Kevin Trundel.
5. I'm sorry, I didn't ____________ your name.
6. I'm sorry. She's ___________. Can I take a ____________?
7. Could you ask her to call me _________?
8. Could I have your ___________, please?
Answers
1. help
2. speak
3. calling
4. This
5. catch
6. back
7. number
 SMALL TALK 1.

Alison:Hi Ben, how are things?

Ben: Hi, I’m ok, just suffering from the heat.
Alison: It is stifling. I can’t remember the last time we’ve had such a hot summer.
Ben: You’re right. We couldn’t survive without air conditioning.
Alison: So you have had it installed at home?
Ben: Yes, we live on the top floor so the heat was unbearable.
Alison: Glad to hear you’re comfortable now.
Ben: Yes, it’s much better now, but I am looking forward to going on holiday next week.
Alison: Where are you going?
Ben: To France.
Alison: Lucky you, have fun! Let’s meet up for a coffee when you’re back.
Ben: Good idea. See you around then.
to suffer from – szenvedni valamitől
stifling – folytogató, fullasztó
to survive – túlélni valamit
to install – beszerelni valamit
unbearable – elviselhetetlen
to be glad – örülni valaminek
to look forward to – alig várni valamit
Lucky you! – De jó neked!

Conversation 2.
Mark: Hi, I just wanted to tell you I found your presentation very interesting.
Georgina: Thank you. I’m glad you liked it.
Mark: I was wondering if I could have a copy of the table on cost-cutting in the Human Resource
Department. I’m planning to introduce something similar in our company and it would be a great
starting point. No problem, here you are. Which company do you work for?
Georgina: Sunshine Malt Factory. My name is Georgina Smith, by the way.
Mark: Nice to meet you, Georgina. So you are planning to modernize HR?
Georgina: Yes, and I really liked your practical advice on how to introduce these changes.
Mark: Why don’t we discuss this in more detail over a coffee in a couple of minutes? I’ll just pack up
here.
Georgina: Great. Shall I get you an espresso or a cappuccino?
Mark: Espresso, please. Thank you.
to be glad - örülni valaminek
I was wondering - azon tűnődtem
cost-cutting - költségcsökkentés
to introduce - bevezetni
in more detail - részletesebben
Conversation 3.
Maria: Do you mind if I borrow your newspaper? I had no time to buy one this morning.
Sam: There you are. I’m almost finished with it. I’ll keep the sports pages if that’s ok.
Maria: I was quite disappointed with the finals last night. Did you see the match?
Sam: Yes, what a shame. No wonder the referee has called it off.
Maria: When will they replay the match?
Sam: I’m not sure. Let’s see if it’s in the paper. Looks like it hasn’t been decided yet.
Maria: They must play somewhere safe. Which stadium do you think would be suitable?
Sam: I’m not sure. Maybe somewhere in Scotland.
Maria: Yeah, too far for most supporters to go and make trouble.
Sam: Got to get off now. Nice talking to you. You can keep the paper.
Maria: Thanks. Have a nice day.
to borrow - kölcsönkérni
disappointed - csalódott
shame - szégyen
no wonder - nem csoda
referee - bíró
to call off something - lefújni valamit
supporter – szurkoló
Small talk4.
Michael: Hello. I think we met yesterday at the reception.
Bella: Hello, yes, I remember. You’re from Blackpool, right?
Michael: Yes. I’m Michael Smith.
Bella: I’m Bella Henley. Nice to meet you.
Michael: Nice to meet you, Bella. Where are you from?
Bella: From the States, but I’ve been in the UK for 5 years now. Is this your first time in the UK?
Michael: I’ve been to London a couple of times but this is my first time in Edinburgh so I find it a bit
difficult to find my way around.
Bella: Are you going to the office? I can give you a lift.
Michael: Thanks a lot. Do you find it difficult to drive in the UK?
Bella: Not too bad. You really need to concentrate first but luckily, most people drive safely.
Michael: I’m not sure I could get used to it. In Blackpool I prefer to use the public transport because of
the traffic jams and aggressive driving.
Bella: You don’t get many aggressive drivers here and renting a car is not so expensive.
Michael: I might consider it for the weekend. I’d like to go to Loch Ness.
Bella: Then you definitely need a car. By coach it would take ages.
Michael: I’ll ask around, maybe someone else would like to come along.
Bella: Have fun and say hello to Nessie.
Michael: Thanks for the lift. Bye.

reception - fogadás
a couple of times - néhányszor
to find something difficult - valamit nehéznek találni
to give somebody a lift - elvinni valakit kocsival
to consider - számításba vesz
definitely - határozottan
How to Say Numbers from One to 100
Say individual numbers between one and twenty. After that, use the tens (twenty, thirty, etc.)
followed by the numbers one through nine:
 7 - seven
 19 - nineteen
 32 - thirty-two
 89 - eighty-nine
When expressing large numbers (more than one hundred), read in groups of hundreds. The
order is as follows: billion, million, thousand, hundred. Notice that hundred, thousand, etc. is
NOT followed by an "s:"
 200 is two hundred NOT two hundreds
How to Say Numbers in the Hundreds
Say numbers in the hundreds by beginning with numerals one through nine followed by
"hundred". Finish by saying the last two digits:
 350 – three hundred fifty
 425 – four hundred twenty-five
 873 - eight hundred seventy-three
 112 - one hundred twelve
NOTE: British English takes "and" following "hundred." American English omits "and:"
How to Say Numbers in the Thousands
The next group is the thousands. Say a number up to 999 followed by "thousand." Finish by
reading the hundreds when applicable:
 15,560 – fifteen thousand five hundred sixty
 786,450 – seven hundred six thousand four hundred fifty
 342,713 - three hundred forty-two thousand seven hundred thirteen
 569,045 - five hundred sixty-nine thousand forty-five
How to Say Numbers in the Millions
For millions, say a number up to 999 followed by "million." Finish by saying first the
thousands and then the hundreds when applicable:
 2,450,000 – two million four hundred fifty thousand
 27,805,234 - twenty-seven million eight hundred five thousands two hundred thirty-
four
 934,700,000 – nine hundred thirty-four million seven hundred thousand
 589,432,420 - five hundred eighty-nine million four hundred thirty-two thousand four
hundred twenty
For even larger numbers, first use billions and then trillions in a similar manner to millions:
 23,870,550,000 - twenty-three billion eight hundred seventy million five hundred fifty
thousand
  12,600,450,345,000 - twelve trillion six hundred billion four hundred fifty million
three hundred forty-five thousand
Large numbers are often rounded to the next biggest or next smallest number to make things
easier. For example, 345,987,650 is rounded to 350,000,000.
How to Say Numbers With Decimals
Speak decimals as the number followed by "point." Next, say each number beyond the point
individually:
 2.36 - two point three six
 14.82 - fourteen point eight two
 9.7841 -nine point seven eight four one
 3.14159 - three point one four one five nine (that's Pi!)
How to Say Percentages
Say percentages as the number followed by "percent:"
 37% - thirty-seven percent
 12% - twelve percent
 87% - eighty-seven percent
 3% - three percent
How to Talk About Fractions
Say the top number as a cardinal number, followed by the ordinal number + "s:"
 3/8 - three-eighths
 5/16 - five-sixteenths
 7/8 - seven-eighths
 1/32 - one thirty-second
Exceptions to this rule are:
 1/4, 3/4 - one-quarter, three quarters
 1/3, 2/3 - one third, two-thirds
 1/2 - one-half
Read numbers together with fractions by first stating the number followed by "and" and then
the fraction:
 4 7/8 - four and seven-eighths
 23 1/2 - twenty-three and one-half
Important Numerical Expressions
Here is how to say a number of important numerical expressions in English.
 Speed: 100 mph (miles per hour). Read speed as numbers: One hundred miles per
hour
 Weight: 42 lb. (pounds). Read weight as numbers: forty-two pounds
 Telephone numbers: 212-555-1212. Read telephone numbers in individual
numbers: two one two five five five one two one two
  Dates: 12/04/65. Read dates month, day, year in the U.S.
 Temperature: 72° F (Fahrenheit). Read temperature as "degrees +number": seventy-
two degrees fahrenheit
 Height - 6'2''. Read height in feet and then inches: six feet two inches
 Score - 2-1. Read scores as "number + to + number": Two to one
Talking About Money
When you see a price such as $60, read the currency first then the number: Sixty dollars.
If the amount includes cents, express the dollar amount first, followed by the cents:
 $43.35 - forty-three dollars and thirty-five cents
 $120.50 - one hundred twenty dollars and fifty cents
Native speakers often just say the dollar number and then the cents number and drop "dollars"
and "cents"
 $35.80 - thirty-five eighty
 $175.50 - one hundred seventy-five fifty
Ordinal Numbers
Ordinal numbers are used when speaking about the day of the month, or a position in a group.
Most numbers end in 'th', except "first", "second", and "third" of every ten numbers:
1st first
2nd second
3rd third
5th fifth
8th eighth
17th seventeenth
21st twenty-first
46th forty-sixth
100th one-hundredth
1000th one thousandth
Examples:
 His birthday is May fifth.
 She is third in line, behind the guy in the cap.
 I greeted her first, as she had been waiting the longest.
Key Vocabulary Related to Telling Time
 Excuse me, could you tell me the time, please?
 What time is it?
 It's half past...
 It's quarter past...
 It's ten to...
 It's quarter to...
  It's twenty to
 It's twenty past
 It's ten forty five.
 1:00 — One o’clock
 2:00 — Two o’clock
 3:00 — Three o’clock
 4:00 — Four o’clock
 5:00 — Five o’clock
 6:00 — Six o’clock
 7:00 — Seven o’clock
 8:00 — Eight o’clock
 9:00 — Nine o’clock
 10:00 — Ten o’clock
 11:00 — Eleven o’clock
 12:00 — Twelve o’clock
Talking About the Time of Day
There are many ways to talk about the time of day in English without using an exact time.
Here are some of those vocabulary words.
 Dawn: Early morning before or just as the sun rises.
 Sunrise: When the sun rises.
 Sunset: When the sun sets.
 Noon: Exactly 12 P.M.
 Midnight: Exactly 12 A.M.
 Midday: The stretch of time in the middle of the day, from approximately 11am to
1pm.
 Afternoon: Literally, the hours afternoon, but more specifically from 1 to 4 P.M.
 Early: The morning hours, approximately before 9 A.M.
 Day/daytime
 Twilight: The time just before the stars come out.
 Dusk: Early evening, just before or as the sun is setting.
 Early evening: From about 4:30 to 6 P.M.
 Evening: The period of time after sunset but before night.
 Late: The evening hours, approximately after 11 P.M.
 Night/nighttime
 o'clock
 A.M.--Used with a 12 hour clock for talking about times before noon and after
midnight.
  P.M.--Used with a 12-hour clock for talking about times before midnight and after
noon.
Practice Dialogue
Jane: Could you tell me the time, please?
Steve: Certainly. It's 3 P.M.
Jane: That late? I thought it was early afternoon still.
Steve: Time flies when you are busy. Did you enjoy your morning?
Jane: I did, but now I have to rush in order to get home before dusk.
Steve: Have a good evening. See you back here tomorrow bright and early!
Jane: Yes! I'll arrive by dawn or shortly thereafter.
Time and time again.
A fenti kifejezés azt jelenti, hogy újra meg újra. Amikor angolul beszélünk, időről
időre, újra meg újra szükség van arra, hogy tudjuk, az időt – időpontokat,
időszakokat, dátumokat –hogyan is kell írni és mondani. Time flies. Vagyis az idő
repül, megállíthatatlanul rohan. Szinte mindannyiunkra igaz, hogy sokkal több
mindent szeretnénk belesűríteni a nap 24 órájába, mint amennyit lehet. Lassítsunk
most le pár percre, és beszélgessünk az időről.
Nézzük meg először is, hogyan írhatjuk le a dátumot a brit angolban:
A legelterjedtebb változat ez: 25 November 2015.
Az angol hónapok nevei: January, February, March, April, May, June, July, August,
September, October, November, December. Fontos, hogy a hónapok nevét angolul
mindig nagy kezdőbetűvel írjuk. Rövidítve: Jan, Feb, Mar, Apr, Aug, Sept, Oct, Nov,
Dec (nincs rövidítésük: May, June, July)
Leírhatjuk a dátumot sorszámnévvel is (mintha magyarul azt írnánk, 25-e): 25th
November 2015.
A sorszámnevek képzése: a szám + ’th’, kivéve: 1st = első, 2nd = második, 3rd =
harmadik, 21st, 22nd, 23rd, 31st
Az évszám elé szoktak vesszőt is tenni, de ez egyre kevésbé gyakori. Vagyis
leírhatjuk a dátumot így is: 25th November, 2015. Ezt a formát használják, ha a
dátum egy mondat része, mint például itt:
Shakespeare was born on 26 April, 1564. – Shakespeare 1564 április 26-án
született.
Leírhatjuk a dátumot egyszerűbben, csak számokkal is: 25/11/15 vagy 25-11-15 vagy
25.11.15.
Nézzük meg az amerikai angolt is. Itt a legelterjedtebb forma a következő: November
25, 2015 – vagyis a hónapot írjuk előre, és vesszőt teszünk a hónap elé. Ha
számokkal írjuk le a dátumot, az zavaró tud lenni, ha nem tudjuk, hogy amerikai vagy
brit dátumról van-e szó. A britek ugyanis általában a napot teszik előre, míg az
amerikaiak a hónapot.
Így például a 06.04.15 = 6 April 2015 – Nagy-Britanniában, de June 4, 2015
Amerikában. Ezért fontos, hogy tudjuk, honnan ered a dátum, amit olvasunk.
Az évtizedeket, például azt, hogy az 1980-as évek, így írjuk le: the 1980s vagy the
1980's.
Hogyan mondjuk ki a dátumokat? Az évszámot általában kettesével tagoljuk.
Például így: 25 November 2015 = ’November the twenty-fifth, twenty-fifteen’ vagy
’the twenty-fifth of November two thousand and fifteen’.
Amerikai angolban kiolvashatjuk a ’the’ nélkül is, így: ’November twenty-fifth, twenty-
fifteen’
Néhány évszám gyakorlásul:
1200 – twelve hundred
1406 – fourteen hundred and six or ’fourteen O six – az ’O’ itt a nullát jelöli
1516 – fifteen sixteen
2000 – two thousand
2005 – two thousand and five or twenty O five
Így kérdezzünk rá a dátumra:
’What’s the date?’ vagy ’What date is it?’ vagy ’What day is it today?’
.. és így válaszoljunk a kérdésre: It’s November the 25th.
Ha történelmi szövegeket olvasunk, fontos tudnunk a különbséget a ’BC’ és az ’AD’
rövidítések között.
BC = Before Christ = Krisztus előtt
AD = Anno Domini = Krisztus után
A ’BC’ az évszám után áll:
Emperor Augustus was born in 63 BC. – Augustus császár Krisztus előtt 63-ban
született. Az ’AD’ az évszám előtt és után is állhat:
Jesus Christ was crucified in 33 AD / AD 33. – Jézus Krisztust Krisztus után 33-
ban feszítették keresztre.
Hány óra van? Kicsit nehezebb kifejezni, mint magyarul, de ha egyszer rájössz a
logikájára, már könnyen fog menni. Az egész órák könnyűek.
It's 6 o'clock. – 6 óra van.
It's 3 o'clock. – 3 óra van.
It's noon/midday. – Dél van.
It's midnight. – Éjfél van.
Az angolban nem a 24 órás időmegjelölést használják. Ha pontosan meg szeretnénk
mondani, hogy reggel 6 óráról vagy este 6 óráról beszélünk, az alábbi két
rövidítéssel tudjuk megtenni:
a.m = reggel vagy délelőtt (éjfél után 1 perctől déli tizenkét óráig)
p.m = délután vagy este (déli tizenkét órától éjfélig)
Az előbbi példáknál maradva:
It's 6 o'clock a.m./ It’s 6 a.m. – Reggel 6 óra van.
It's 6 o'clock p.m./ It’s 6 p.m. – Este 6 óra van.

A fél (half) és a negyed (quarter) sem nehéz:

It's half past two. – Fél 3 van. (Két óra múlt félórával.)
It's quarter past two. – Negyed három van. (Két óra múlt negyedórával.)

Ha a perceket akarjuk kifejezni:

1-30 percig – mint a fél és a negyed esetében – a ’past’-ot használjuk (jelentése:
múlt) és azt mondjuk meg, hogy hány perccel múlt el az adott óra.
It’s 10 past 6. – 10 perccel múlt 6 óra.
It's twenty past three. – 20 perccel múlt 3 óra.
Figyelnünk kell arra, hogy angolban csak az egész órához viszonyíthatunk, nem
mondhatjuk például azt, hogy 10 perc múlva fél 4. A háromnegyed kicsit nehezebb,
azért, mert az előbbiektől eltérően úgy fejezzük ki, hogy azt nézzük meg, mennyi
hiányzik még a következő órához. Így:
It's quarter to six. – Háromnegyed 6. (Negyedóra híján/múlva 6 óra.)
Ugyanez igaz a percekre is.
31-59 percig a ’to’-t használjuk, és megmondjuk, hogy mennyi idő hiányzik még a
következő óráig.
It’s 23 to 6. – 23 perc múlva 6 óra.
It’s 5 to 6. – 5 perc múlva 6 óra.
Ez volt a klasszikus használat. Mivel – más nyelvekhez hasonlóan – az angol is
egyszerűsödik, és az órákon vagy a telefonokon gyakran nem óramutatók, hanem
számjegyek jelzik az időt, ezért egyre gyakrabban használják az alábbi formát is:
It's six-twenty. – 6 óra 20 van.
It's six-thirty-six. – 6 óra 36 van.
Így kérdezzük meg, hogy hány óra van:
What's the time?/ What time is it? – Hány óra van?
… és így válaszolunk: It's….(six o'clock, quarter to ten, half past seven stb.)
Nézzük meg a prepozíciók leggyakoribb használatát az idő kifejezésére:
at six o'clock. – 6 órakor
in three hours – 3 óra múlva
by 9 o'clock – 9 órára
for two minutes – két percig, két perce
since 5.30 – 5.30 óta
… és ahogy azt már az angolban megszokhattuk, a napszak esetében sem minden
egyforma és logikus:
in the morning – reggel, délelőtt
at noon – délben
in the afternoon – délután
in the evening – este
at night – éjszaka
Vannak hosszabb időszakok is, például:
decade – évtized
century – évszázad
millennium – évezred
A század- és ezredfordulót pedig így mondjuk: the turn of the century/ millennium.
… és vannak egészen rövid időtartamok is:
second – másodperc
millisecond - ezredmásodperc
Végül néhány az idővel kapcsolatos hasznos kifejezés:
in time – időben (valamivel a kellő idő előtt)
on time – időben (pontosan akkor, amikor kell)
exactly – pontosan
around/ about – körülbelül
within – belül
Wait a second. – Várj egy pillanatot.
I’ll be a minute. – Egy perc múlva itt vagyok.
in a fortnight – két hét múlva

Money
Exchanging money
Tourists can change foreign currency either in banks, at certain travel agencies or at exchange
kiosks and offices. Exchange kiosks and offices are located in main tourist areas and shopping
centres. They also offer better exchange rates than banks. The buy rates are always lower than the
sell rates, so people have to make sure to check the displays carefully before changing money.
ATMs
There are more than 4600 ATMs in Hungary and more than 1100 operate in Budapest. All ATM
machines accept a four-digit pin code. OTP bank ATMs will accept up to an eight-digit pin code.
Credit Cards
Visa, Master Card and Maestro are widely accepted in Hungary, and can be used nearly everywhere,
even is smaller villages.
Tipping
Hungary is a tip-conscious country and everybody tips waiters, hairdressers and also taxi drivers.
Even petrol station attendants expect some money for pumping your car. People are expected to
add a further 10%-15% to the bill.
currency - pénznem
Florence - Firenze
gold-based - aranyalapú
in circulation - forgalomban
although - habár
to accept - elfogadni
to change foreign currency - pénzt, valutát beváltani
exchange kiosks - pénzváltó bódé
exchange rate - valutaárfolyam
to check carefully - alaposan megnézni
ATM b pénzautomata
four-digit - négyszámjegyű
pin code - pin-kód
to be accepted - elfogadják
tip - borravaló
to tip - borravalót adni
petrol station attendant - benzinkutas
bill - számla
BASIC MONEY AND BANK VOCABULARY

cash banknote coin credit card

aprópénz
készpénz bankjegy hitelkártya
érme

checkbook piggy bank gold bar wallet

csekkfüzet malacpersely aranyrúd tárca

coin purse safe vault cash register

buksza széf páncélszekrény pénztárgép
 AT THE BANK

administrator - ügyintéző
bank manager - bankigazgató
vault - széf
loan clerk - hitelügyintéző
depositing money - pénz befizetés
withdrawing money - pénz kivétel
bank teller - banki pénztáros
customer - ügyfél
filling in a form - űrlap kitöltés
EXPRESSIONS WITH MONEY
to spend money - pénzt költeni
to make money - pénz csinálni (valamiből)
to earn money - pénzt keresni
to lose money - pénzt veszíteni
to cost (money) - pénzbe kerül
to cost a lot of money - sok pénzbe kerül
to save money - pénzt spórolni
to lend money (to somebody) - pénzt kölcsönadni (valakinek)
to borrow money (from somebody) - pénzt kölcsönkérni (valakitől)
to owe money (to somebody) - pénzzel tartozni (valakinek)
to waste money (on something) - pénzt pazarolni valamire
to be a waste of money - pénz pazarlás
to charge (somebody) money - (valakinek) felszámolni valamit
to raise money - pénzt gyűjteni
to pay money (for something) - pénzt fizetni (valamiért)
to give somebody their money back - valakiknek visszaadni a pénzét
to refund somebody's money - visszafizetni valaki pénzét
 Read the text below and choose the correct word for each space.

Customers 1) ……………….. furious yesterday after their bank left them strandedwithout cash for
the second time in less than a year. They bombarded Royal Bank of Scotland message boards and
social networks after an IT glitch meant they could not 2) ……………….. cash machines. Telephone
and online banking services were also disrupted by the problem, 3) ……………….. began around
9pm on Wednesday.
State-backed RBS, which includes NatWest and Ulster Bank, 4) ……………….. a hardware fault was
to blame and claimed the problem was rectified within two hours. It apologised for an
‘unacceptable failure’ and promised 5) ……………….. compensate customers for any losses they
suffered. But RBS insisted there was no link to last summer’s chaos, when a botched software
upgrade left 16million RBS, NatWest and Ulster Bank customers unable to make or receive 6)
……………….. –in some cases for several weeks.
RBS, which received a £45.5billion bail-out from taxpayers in 2008, has already set aside £175million
to compensate 7) ………………..for June’s chaos. It could not say how 8) ………………..were
affected by Wednesday night’s problems but a message board on NatWest’s website was swamped
with complaints, some of which referred to the company’s ‘helpful banking’ slogan.
One customer wrote: “I can’t get to 9) ……………….. as bank card was declined on train, so lost a
day’s wage and you expect me to pay to call for info!’ Another said: ‘Really upset that NatWest have
failed again. We understand that things sometimes go 10) ……………….. – but ‘helpful banking’ is all
about helping people and communication with them. After last year’s fiasco I stuck with you, but now
I’m not going to.”

source: Daily Mail

1. A) is, B) was, C) were, D) have been
2. A) buy, B) take, C) rob, D) use
3. A) which, B) whom, C) what, D) where
4. A) talked, B) said, C) asked, D) told
5. A) with, B) on, C) to, D) about
6. A) letters, B) payments, C) mistakes, D) money
7. A) patients, B) students, C) commuters, D) customers
8. A) many, B) most, C) much, D) about
9. A) cinema, B) work, C) eat, D) pub
10. A) strange, B) down, C) bad, D) wrong
Answers: 1) C, 2) D, 3) A, 4) B, 5) C, 6) D, 7) D, 8) A, 9) B, 10) D
furious - dühös
to leave someone stranded – cserben hagyni valakit
cash - készpénz
to bombard – bombázni, támadni, ostromolni
message board - üzenőfal
social network – közösségi oldal
glitch - hiba
service - szolgáltatás
to disrupt – megzavarni, megszakítani, felborítani
state-backed – államilag támogatott
fault - hiba
to blame – hibáztatni, okolni
to claim - állítani
to rectify - helyrehozni
to apologise - bocsánatot/elnézést kérni
unacceptable - elfogadhatatlan
failure – meghibásodás, hiba, csőd
to suffer - elszenvedni
to insist – ragaszkodni valamihez
botched – elrontott, elfuserált
upgrade – feljavítás, fejlesztés
unable - képtelen
to receive - kapni
in some cases – egyes esetekben
bail-out - kisegítés
taxpayer - adófizető
to set aside - félretenni
to affect – befolyásolni, kihatással lenni
to swamp – elárasztani, elönteni
complaint - panasz
to refer to – utalni valamire
to decline - elutasítani
wage – (munka)bér, munkadíj
to expect – számítani valamire, elvárni valamit
upset - felháborodott
to stick with – kitartani valaki/valami mellett

2013.04.02.

Szia ,
Remélem kellemesen telt a hétvégéd és az ünnepek is. Mi csöndesen, otthon töltöttük ezt a
pár napot, és végre kisütött annyira a nap, hogy először ki tudtuk vinni Fridát is sétálni 15
percre a parkba: ) Nagyon nem érdekelte a külvilág, végig aludta a „kiruccanást”, miközben
Artúr lelkesen rohangált és kosarazott. Artúrral egyik nap hazafelé felfedeztünk egy
cukrászdát, ahol van már fagyi, úgyhogy most is beugrottunk egy gombócra … mi már
nagyon várjuk a tavaszt!
A napokban hallottam egy „pénzes” dalt a rádióban, így arra gondoltam, hogy a héten legyen
az a témánk! Ma egy rövid olvasmányt küldök szószedettel a pénzről, és két videót (egy
ABBA számot, a Mamma Mia című filmből és egy nagyon rövid Monty Python jelenetet).
Mindkét filmecskéhez leírtam a szöveget és készítettem szószedet is, ráadásul mindkettő
nagyon egyszerű, így akár teljesen kezdők is tudnak belőlük tanulni.
Jó tanulást!
Üdv,
Nóri
 MONEY, MONEY, MONEY

Moneyis what people use to buy things and services and what they get for selling their own
things, services or for their work. There are many kinds of money in the world. Most
countries have their own kind of money, it’s called currency.
Most of the time a state or a government prints paper money and makes coins at a special
place, called a mint. Modern paper money isn't exactly made out of paper, but a specially
produced "currency paper" that holds up to wear and tear - even water - much better than
ordinary paper. Many security features are built right into the paper
counterfeiters from illegally copying the money.
COUNTERFEIT MONEY
The most important problem in the life of the modern bank notes is providing
with the up-to-date security features. How can you decide whether the banknote you hold in
your hands is authentic or fake? As usual, most of us will look for the banknotes'
watermark; will try to feel the quality of printing with our fingertips. Isn’t that enough? There
are more than thirty in total! Here are some of the most widely used
issuing industry:
 paper quality
 crisp sound
 watermark
 security threads
 matching elements
 background decorations
 gradient colouring
 micro texts
 holograms
 numbers
 anti-copy features
 colour changing
  signatures
 UV glowing
 protection ornament
 marks for the blind
 complicated portraits

Short history of money

The idea of trading things is very old. A long time ago, people did not buy or sell with money.
Instead, they traded one thing for another to get what they wanted or needed. When people
changed from trading in things, they needed something that would last a long time, still be
valuable, and could be carried around. The first metal coins were made sometime around
650 BC, in the western part of what is now Turkey. These coins were made of
metal and were stamped with a picture of a lion. The idea soon spread to Greece, then to
the rest of the Mediterranean and to the rest of the world.
The first true paper money was used in China between 600 and 1455, and paper money was
also printed in Sweden between 1660 and 1664. Unfortunately it didn’t work well, as banks
kept running out of coins to pay on the notes.
currency - pénznem, valuta
mint – pénzverde
to hold up to - ellenáll valaminek (kibír)
to wear - elhasználódik
to tear - elszakad, elszakít
ordinary - hagyományos, rendes
security features - biztonsági sajátosság
to prevent - megelőz
counterfeiter – pénzhamisító
to provide - biztosít, lehetővé tesz
up-to-date - naprakész
authentic – eredeti
fake – hamis
as usual - szokás szerint
watermark – vízjel
fingertips – ujjbegyek
the most widely used - a legszélesebb körben használt
security thread - biztonsági szál
gradient colouring - színátmenetes színezés
trading – kereskedelem
valuable – értékes
can be carried around - lehet hurcolni
precious - értékes, drága
stamped - bélyegzett, megnyomott
to run out of - kifogyni valamiből

Countable and Non-Countable Nouns:

Using How Much and How Many
Talking About Money and Cost
Money is an example of a non-countable noun, so when talking about money and cost, you
will need to use the phrase "how much."
 How much does the book cost?
 How much do the toys cost?
How much can also be used with the verb to be to ask about a price:
 How much is it?
 How much are the apples?
However, if the question concerns a specific unit of a currency such as dollars or pesos, both
of which are countable, you should use how many:
 How many dollars does the house cost?
 How many euros do you need for lunch?
 How many pesos can you afford?
More Practice With Countable and Non-countable Nouns
Other categories of non-countable nouns include:
 Activities: housework, music, socializing, etc.
 Food types: meat, beef, pork, fish, etc.
 Groups of items: luggage, baggage, furniture, software, etc.
 Liquids: juice, water, alcohol, etc.
 Materials: wood, steel, leather, etc.
When asking for the quantity of any of these items, make sure to use how much:
 How much luggage did you take with you on vacation?
 How much alcohol did you drink?
 How much pork should I buy?
 How much homework do you have?
 How much knowledge do you have about the subject?
 How much help did he give you last week?
 How much advice would you like?
How Many is used with countable nouns. These nouns are easy to recognize because they
generally end in the plural form with s.
 How many books are there on the shelf?
 How many days did it take you to finish the project?
 How many computers do you have?
However, there are a number of important exceptions to this rule including the following
countable nouns that have irregular plurals and do not take an s.
man -> men How many men are in the boat?
woman -> women How many women are singing?
child -> children How many children came to class yesterday?
person -> people How many people joined the cause?
tooth -> teeth How many teeth has your child lost?
foot -> feet How many feet is the football field?
mouse-> mice How many baby mice are there?
Using Containers and Measurements
If you are looking for an exact measurement when speaking about food types and liquids, it's
a good idea to use containers or measurements. In this case, you can use how many to ask a
question:
Containers:
 How many bottles of wine should I buy?
 How many boxes of rice should I get?
 How many jars of jam do you have?
Measurements:
 How many gallons of gas did you use on your trip?
 How many cups of butter do I need for this recipe?
 How many pounds of sand should I mix into the cement?
Answering How Much and How Many Questions Exactly
To provide an answer to a "how much" or "how many" question, you can provide exact
amounts:
 How much does the book cost? - It's twenty dollars.
 How many people came to the party? - There were more than 200 people there!
 How much pasta should I buy? - I think we need three boxes.
Answering Questions of Quantity Approximately
To provide approximate answers, you can phrases like: a lot of, some, a few, and a little. Note
that there are slight differences between countable and non-countable answers.
You can use a lot of with both countable and non-countable nouns which are followed by the
noun in the answer:
 How much rice do we have? - We have a lot of rice.
 How many friends did you make on vacation? - I made a lot of friends.
You can also use a lot of for both countable and noncount nouns when the answer is not
followed by a noun:
 How much time do you have today? - I have a lot.
 How many cars have you had in your life? - I've had a lot.
You can use some with both countable and non-countable nouns:
 How much money do you have? - I have some money, but not much.
 How many apples are on the table? - There are some apples on the table.
You should use a few with countable nouns and a little with non-countable nouns:
 How much fun did you have? - I had a little fun last night.
 How many glasses did you drink? - I drank a few glasses of wine.
1. How _____ does the juice cost?
 much
 many
2. How _____ people are employed at your company?
 much
 many
3. How _____ time do you have to listen to my story?
 much
 many
4. How _____ are the shoes?
 much
 many
5. How _____ beef should I buy at the supermarket?
 much
 many
6. How _____ cars have you owned in your life?
 much
 many
7. How _____ patience do I need to learn English?
 much
 many
8. How _____ information can you give me about Australia?
 much
 many
9. How _____ days are there this month?
 much
 many
10. How _____ help do you need this weekend?
 much
 many

(A) FEW / (A) LITTLE

Míg a much és a many azt jelentik, hogy sok, addig a little/few páros azt jelenti, hogy kevés. A little
és few szavakat használhatod kijelentő, kérdő és tagadó mondatban is. A különbség a kettő között
pont ugyanaz lesz, mint a much és a many között, azaz az egyik a megszámlálható, a másik pedig a
nem megszámlálható főnevekre fog vonatkozni. A little vonatkozik a nem megszámlálhatókra, a
few pedig a megszámlálhatókra.
A sima little és few mellet létezik egy a little és egy a few kifejezés is. Azt már megtanultuk, hogy az
a/an határozatlan névelő, amelynek a jelentése magyarul egy, tehát ha az a few és az a little
kifejezéseket lefordítjuk, akkor az lesz, hogy egy kevés.
A few/little és az a few/a little között leginkább példákkal tudom elmagyarázni a különbséget.
(A) FEW: többes számban lévő megszámlálható főnevekkel használjuk

I have a few eggs. I have enough eggs I have few eggs. I don’t have enough
to bake a cake. eggs to bake a cake.
not too many, but ENOUGH not many and NOT ENOUGH
Csak néhány tojásom van. Nincs elég
Van egy néhány tojásom. Elég tojásom
tojásom ahhoz, hogy süssek egy
van, hogy süssek egy süteményt.
süteményt.
nem túl sok, de ELÉG nem túl sok és nem is elég
(A) LITTLE: nem megszámlálható főnevekkel használjuk
(Ugye nem felejtetted el, hogy a nem megszámlálható főneveknek nincs többes számú alakja?)

Oh my God! It’s 4pm.

I have a little time to watch the news. I have little time!
I can’t finish the dishes!
not too much, but ENOUGH not much and NOT ENOUGH
Úristen! Már négy óra van!
Van egy kis időm, hogy megnézzem a
Kevés az időm!
híreket.
Nem tudom befejezni a mosogatást!
nem túl sok, de elég nem túl sok és nem is elé
Language Learning
 Do you speak any other languages?
 How many languages do you speak?
 Which languages do you speak?
 How long have you been studying English?
 How much do you study English every day?
 What is the most difficult thing about English for you?
 Are you studying American English or British English?
 Does listening to songs in English help you learn the language? How?
 Why are you studying English?
 Do you use English at work? If yes, how do you use English at work?
 Do you use the Internet to help you with English? If yes, how do you use the internet
to help you with English?
 What is the easiest thing about English for you?
 How do you learn new vocabulary in English?
 In your opinion, what is the best way to learn English?
 Do other people in your family speak English?
 How do you think English will be helpful for your future?
 What could you do to improve your English even more?
 Which activities do you find most helpful in English class?
 Which activities do you find least helpful in English class?
 Do you think learning English with a native English speaker is a good idea?
Education
 Are you a student?
 Where are you currently studying?
 How long have you been studying?
 If you are not a student, when did you finish studying?
 What did you study when you were a student?
 Which classes do you like the most?
 Which classes do you like the least?
 Which classes do you think will help you the most in the future?
 Which classes do you think aren't necessary for your future?
 Who is your favorite teacher? Why?
 How often do you go to school?
 How much homework do you have to do?
 Are you going to graduate soon? If so, when?
 Which techniques help you with your homework?
  How important are computers for your studies?
 Do you go to university? If so, what is your major?
 What could your teachers do to help you learn more?
 Is higher education expensive in your country?
 How often do you skip class?
 How do you have to take tests?
Hobbies and Activities
 Do you have any hobbies?
 How do you stay fit?
 Do you play any sports? If so, which sports do you play?
 In your opinion, what are the advantages of team sports?
 In your opinion, what are the advantages of individual sports?
 How do hobbies help people enjoy life?
 Do you belong to any clubs? If so, which clubs do you belong to?
 How much time do you spend doing your hobbies?
 What type of outdoor activities do you enjoy?
 What type of indoor activities do you enjoy?
 How long have you been doing your favorite hobby?
 How many different types of hobbies can you name?
 Can you name any of the hobbies of your friends?
 How much do you spend on your free time activities?
 Is your hobby expensive? If so, why?
 Have you made any friends through your hobbies?
 What days of the week do you do your hobbies?
 Where do you go to participate in your hobby?
 Which hobby would you like to take up?
 Do you think everyone should have a hobby? If so, why?
Money and Work
 Do you have a job? If so, what is it?
 How important is money to happiness?
 What do you enjoy about your job?
 What's the most challenging part of your work?
 What's the most satisfying part of your work?
 Describe your colleagues.
 Would you like to try another profession? If so, which?
 How long have you been working at your current job?
 Do you invest any of your savings?
  How do you take care of budgeting?
 How many people work in your family? What do they do?
 Is unemployment a problem in your country?
 What type of education do you need for your profession?
 What type of continuing education do you do for your profession?
 In your opinion, how important is a big salary to job satisfaction?
 Have you ever had a promotion? If so, when were you last promoted?
 Describe your boss.
 Do you enjoy working with people?
 Which sector do you work in?
 Do you have a retirement plan at work?
Family and Friends
 How many siblings do you have?
 Are you married? If so, tell me about your husband / wife.
 Who is your best friend? Tell me about him / her.
 Do you have any children? How many children do you have?
 Do you have a lot of acquaintances?
 How do you make new friends?
 What's a good way to make new friends?
 What type of things do you like doing with your friends?
 Which activities do you enjoy doing as a family?
 Do you eat together as a family? If so, which meals?
 Tell me about your favorite aunt or uncle. Why are they your favorite?
 If you don't have any children, would you like to have children?
 Do you spend more time with your family or your friends?
 Do you have a boyfriend or a girlfriend? If so, tell me about them.
 What bothers you about your brother or sister?
 What bothers you about your father or mother?
 Are you an only child?
 How would you describe your best friend?
 Have you ever done business with friends or family? If so, what was it like?
 What should parents do or not do for their children?
Technology
 How important is technology in modern life?
 Which technologies do you use at work?
 Which technological gadgets do you have?
 How much time do you spend on the computer?
  Do you use social media? If so, how much time do you spend on social media?
 Which technology could you live without?
 Which technology could you not live without?
 In your opinion, what's the most important type of technology in our lives?
 Are you comfortable using a computer?
 Do you think we can trust what we read on the internet?
 How can we recognize if something is trustworthy on the internet?
 What type of device would you like to buy?
 How much money do you spend on technology every year?
 Can you program a computer? If not, would you like to learn?
 Do you spend more time watching TV or surfing the internet?
 Do you ever shop online? If so, what type of things do you buy online?
 What would happen if we lost electricity for a long period of time?
 If you could, would you use less or more technology every day?
 What type of technology do you find frustrating?
 Which type of technology do you find the most helpful in your daily life?
More Questions to Continue the Conversation

What is your name?

 It's a pleasure to meet you. Where are you from?
 That's an interesting name. Is it Chinese / French / Indian, etc.?
 Does your name have a special meaning?
Where do you live?
 How long have you lived there?
 Do you like that neighborhood?
 Do you live in an apartment or house?
 Do you have a garden at your home?
 Do you live alone or with your family?
What do you do?
 Which company do you work for?
 How long have you had that job?
 Do you like your job?
 What's the best / worst thing about your job?
 What do you like best / least about your job?
 Would you like to change jobs?
Are you married?
 How long have been married?
  Where did you get married?
 What does your husband / wife do?
 Do you have any children?
 How old are your children?
Where are you from?
 Where is ....?
 How long did you live there?
 What is XYZ like?
 Do you like living here?
 How is your country different than here?
 Do the people in your country speak English / French / German, etc.?
Hobbies / Free Time
These questions will help you find out more about people's likes and dislikes.
 What do you like doing in your free time?
 Can you play tennis / golf / soccer / etc.?
 What kind of films / food / vacations do you enjoy?
 What do you do on weekends / Saturdays?
More Questions About Hobbies
These questions will help you ask for more detail once you've learned if someone does certain
things.
What do you like doing in your free time?
 How often do you (listen to music, eat out in restaurants, etc.)?
 Where do you (listen to music, eat out in restaurants, etc.) in this town?
 Why do you like (listening to music, eating out in restaurants, etc.) so much?
Can you play tennis / golf / soccer / etc.?
 Do you enjoy playing tennis /golf /soccer /etc.?
 How long have you played tennis /golf /soccer /etc.?
 Who do you play tennis /golf /soccer /etc. with?
What kind of films / food / vacations do you enjoy?
 What's the best place to see /eat / go on vacations?
 What's the best type of film /food / vacation, etc. in your opinion?
 How often do you watch films / eat out / go on vacation?
What do you do on weekends / Saturdays?
 Where do you go to ...?
 Could you recommend a good place to (go shopping / take my children swimming /
etc.)?
 How long have you done that?
Questions With "Like"
Questions with "like" are common conversation starters. Notice the differences in meaning in
these questions that use "like" but ask for different information.
What are you like? - This question asks about a person's character, or how they are as people.
What are you like?
I'm a friendly person, but I'm a little shy.
What do you like doing? - This question asks about general likes and is often used to ask
about a person's hobbies or free time activities.
What do you like doing?
I enjoy playing golf and taking long hikes.

Using Question Words That Begin With

'Wh' in English
 What (What do you want for dinner?)
 Who (Who do you think will win the election?)
 Whom (I want to know to whom I should address this letter.)
 Whose (Whose sock is this?)
 Which (Which of these shirts should I buy?)
 When (When does the concert begin?)
 Where (Where should we visit in Spain?)
 Why (Why is the sky blue?)
 How (How do we get there from here?)
By using one of these words to ask a question, the speaker is inferring that he or she expects a
reply that is more detailed than a simple yes or no can satisfy. They imply that the subject has
a range of options from which to choose or possess specific knowledge of a subject.
Using Wh- Question Words
Wh- question words are pretty easy to identify because they nearly always are found at the
beginning of a sentence. This is called subject/verb inversion (or subject-auxiliary inversion),
because the subjects of these sentences follow the verbs, rather than precede them. For
instance:
 What did you do at the mall? (Subject is "you")
 Where should we go on vacation? (Subject is "we")
As with much of English grammar, there are exceptions to this rule, such as when
the subject is itself a wh- word, as in these examples:
 When is not important; we need to decide where to go first.
 Who left the door open?
  What is that doing here?
Another exception applies you're asking a question about the object of a preposition in a
declarative sentence:
 To whom is that package addressed?
 For whom is the subject matter of this film appropriate?
This kind of formal language, while grammatically correct, is not used often in informal
conversation. But it's quite common for academic writing.
Special Cases
If your question is urgent or you want to follow up your first query to get more information,
you can use the auxiliary verb "do" to add emphasis. For example, consider this dialogue:
 "Where did you go on vacation?" (verb phrase: did go)
 "We went to Mexico City."
 "What did you do there?" (verb phrase: did do)
 "We visited our friends who live there."
You must also use "do" if you're using a wh- question in the negative, including instances
where the wh-word functions as the subject:
 Who doesn't love freebies?
 Why I didn't buy this shirt earlier is beyond me.
Finally, remember that you can also use wh- words to ask a question by placing them at the
end of a sentence, rather than at the beginning, where they're usually found:
 You'll be visiting Spain until when?
 Today's date is what?
 Your wedding is being held where?
How to Ask Subject and Object Questions
Look at the following example sentence and questions:
Jason likes playing golf.
What does Jason like playing? (Answer: golf)
Who likes playing golf? (Answer: Jason)
In the first question, we are asking about the object. When asking about the object, use direct
question construction beginning with a question word followed by the auxiliary verb.
Wh? + auxiliary + subject + verb?
Who does he follow online?
In the second question, we are asking for the subject of the action. When asking subject
questions, do not use the auxiliary verb. The 'Wh' question word plays the role of the subject
in the question.
Wh? + (auxiliary) + verb + object?
Who understands this problem?
Note: Remember that the present simple or past simple do not take the auxiliary in positive
sentence structure.
Examples:
 Who enjoys playing tennis?
 Who is coming to the party next week?
Common question forms for subject questions:
Which
Which bicycle goes fast?
What kind of
What kind of cheese tastes mild?
What sort of
What sort of tea costs very little?
Who
Who goes to school here?
How to Use Question Tags to Ask Questions
Another type of common question in English is the question tag. Many languages such as
Spanish also use question tags. Use them to confirm information that you already know, or
think you know. This form is used in conversation and when checking that you have
understood something.
Construct a question tag by making a statement followed by a comma and the opposite
(positive > negative, negative > positive) form of the appropriate auxiliary verb.
Examples:
 You're married, aren't you?
 He's been here before, hasn't he?
 You didn't buy the new car, did you?
Indirect Questions
When we want to be more polite we often use indirect question forms. They ask the same as
direct questions but are considered more formal. When using an indirect question, use an
introductory phrase followed by the question itself in positive sentence structure. Connect the
two phrases with the question word or 'if' in the case the question is a yes/no question.
Construction Chart
Introductory phrase + question word (or if) + positive sentence
Examples:
 I was wondering if you know the way to the nearest bank.
 Do you know when the next train leaves?
Here are some of the most common phrases used for asking indirect questions.
Do you know...
I wonder/was wondering...
Can you tell me...
I'm not sure...
I don't know...
Examples:
  Do you know when the next train leaves?
 I wonder when he will arrive.
 Can you tell me where he lives?
 I'm not sure what he wants to do.
 I don't know if he is coming.

1. yes - no questions

Az yes-no (azaz az igen-nem) kérdésre a válasz meglepő módon 'igen' vagy 'nem'. Az ilyen típusú kérdéseknél
nincs kérdőszó, csak a kérdő szórendből derül ki, hogy ez itt egy kérdő mondat.

Pl:

You are hungry. Éhes vagy. Statement. Kijelentés

Are you hungry. Éhes vagy? Question Kérdés

Ahogy azt a példából is láthatod, magyarul az írásjel kivételével semmi különbség nincs a kérdő és a
kijelentő mondat között, angolul pedig megváltozott a mondat szórendje: kijelentő szórendből kérdő
szórend lett.

Létezik tagadó yes-no kérdés is:

Aren't you hungry? - Nem vagy éhes?

Ebben az esetben is kérdő szórendet használunk (természetesen) és a segédigét tesszük (amivel

kérdezünk) tagadó alakba. A kérdéseknek ezt a formáját (mármint a tagadó yes-no kérdéseket) akkor
szoktuk használni, amikor a válaszadótól pozitív (azaz igenlő) választ várunk.

2. WH- questions (azaz a 'dáböljúédzs' questions :) )

Először is tisztázzuk, hogy miért hívják így őket. 'WH-question' a nevük, mivelaz ilyen típusú kérdések
tartalmaznak kérdőszót is, és angolul a kérdőszavak (1 kivételével) ezzel a két betűvel kezdődnek.
Wow!

Tehát, az ilyen kérdésekben van kérdőszó, tehát igen-nem választ nem lehet ezekre adni. A WH-
questions-re (magyarul kérdőszavas kérés) minimum egy szóval, de leginkább egy teljes mondattal
kell válaszolni. (Kezdő nyelvtanulóknál örülünk az egy szónak is, hisz legalább értik a kérdést! :) ) Na
nézzünk egy-két példát!
 WHO is this man?
KI ez a férfi?
He's a secret agent.
WHAT is his
Egy titkosügynök.
name?
He's name is Fox.
MI a neve?
Fox-nak hívják.
WHERE is he
He's from Canada.
from?
Kanadába valósi.
HOVA valósi?
I don't know!
WHY is he
Nem tudom!
scared?
I have no idea! Ask him!
MIÉRT fél?
Fogalmam sincs! Kérdezd meg
WHEN was he
tőle!
born?
MIKOR született?

KÉRDŐSZAVAK ANGOLUL

Who? - Ki?/Kik?/Kit?/Kiket?
Whom? - Kinek?/(Kit?), és még sok minden más prepozícióval kombinálva
What? - Mi?/Mik?/Mit?/Miket?
Where? - Hol?
When? - Mikor?
Which? - Melyik?
Why? - Miért?
Whose? - Kié?
How? - Hogy?/Hogyan?

Ezeken felül van még egy 'WH' szó, de ez nem kérdőszó (hanem kérdést fog bevezetni majd függő
beszédben, de még a jövő zenéje...): WHETHER.

Minden WH- szó vezethet be kérdést, kivéve az előbb említett 'WHETHER':

Who is that girl? - Ki az a lány?

Whom are you talking to? - Kihez beszélsz?
What is this? - Mi ez?
Where is the station? - Hol van az állomás?
When is your birthday? - Mikor van a születésnapod?
Which cake do you prefer? - Melyik süti teszik jobban?
Why are you laughing? - Miért nevetsz?
Whose car is this? - Kié ez a kocsi?
How are you? - Hogy vagy?

Minden WH- szó vezethet be függő kérdést (indirect/reported question), a 'WHETHER' is:

He asked me who that girl was. - Megkérdezte tőlem, hogy ki az a lány.

She asked her whom he was talking to. - Megkérdezte tőle, hogy kihez beszél.
Can you tell me what this is? - Meg tudod mondani, hogy mi ez?
I wonder where the station is. - Azt szeretném tudni, hogy hol van az állomás.
He asked me when my birthday is. - Megkérdezte, hogy mikor van a születésnapom.
She asked the children which cake they preferred? - Megkérdezte a gyerekeket, hogy melyik süti
tetszik nekik jobban.
They didn't know why we were laughing. - Nem tudták, hogy miért nevetünk.
My father asked us whose car it was. - Apám megkérdezte, hogy kié a kocsi.
They asked me how she was. - Megkérdezte tőlem, hogy ő hogy van.
The director asked me whether I spoke foreign languages. - Az igazgató megkérdezte tőlem, hogy
beszélek-e idegen nyelveket.
Healthcare Centre: Thank you for calling Medipoint Healthcare Centre. How can I help you?
Emily: Hello. Emily Woods calling. I have a terrible headache and I wonder if Dr Brinkman has some
time to see me this afternoon.
Healthcare Centre: I’m sorry Ms Woods but Dr Brinkman is booked for this afternoon. Can I put you in
for 2 pm tomorrow? How does that sound?
Emily: That would be fine.
Healthcare Centre: I’ll have to give you the address of our new office.
Emily: Oh, that’s right. You moved your office last month.
Healthcare Centre: Yes, we moved downtown. Do you have a pen?
Emily: Could you hold on a second? Okay, go ahead.
Healthcare Centre: Okay, we are at 327 Balkan Avenue. The office is on the ground floor.
Emily: Thank you. I’ll see you tomorrow then.
Healthcare Centre: Thank you for calling. See you tomorrow.
Emily: Thank you. Bye!

USEFUL PHRASES – HASZNOS MONDATOK

Thank you for calling Medipoint Healthcare Centre. - Köszönjük, hogy a Medipoint Healthcare
Központot hívta!
How can I help you? - Miben segíthetek?
Hello. Emily Woods calling. - Hello. Itt Emily Woods beszél.
I have a terrible headache - Szörnyű fejfájásom van
and I wonder if Dr Brinkman has some time to see me this afternoon. - és szeretném tudni, hogy Dr
Brinkman tudna-e fogadni ma délután.
I’m sorry Ms Woods but Dr Brinkman is booked for this afternoon. - Sajnálom Ms Woods, de Dr
Brinkman teljesen be van táblázva ma délutánra.
Can I put you in for 2 pm tomorrow? - Holnap délután 2 óra megfelelő lenne Önnek? (szó szerint:
Holnap délután 2 órára betehetem?)
How does that sound? - Ez hogy hangzik?
That would be fine. - Az jó lenne.
I’ll have to give you the address of our new office. - Meg kell, hogy adjam az új irodánk címét.
Oh, that’s right. - Oh, így van.
You moved your office last month. - Múlt hónapban elköltözött az irodájuk.
Yes, we moved downtown. - Igen, a belvárosba költöztünk.
Do you have a pen? - Van tolla?
Could you hold on a second? - Tudná tartan egy pillanatra?
Okay, go ahead. - Rendben, mondhatja.
Okay, we are at 327 Balkan Avenue. - Rendben, a Balkan Avenue 327 szám alatt vagyunk.
The office is on the ground floor. - Az iroda a földszinten van.
Thank you. - Köszönöm.
I’ll see you tomorrow then. - Holnap találkozunk akkor.
Thank you for calling. - Köszönjük a hívását.
See you tomorrow. - A holnapi viszontlátásra.
Thank you. - Köszönöm.
Bye! - Viszontlátásra!

Gregory: Hello!
Katie: Hi, is this Gregory?
Gregory: Yes.
Katie: It’s Katie here. Is Martha at home?
Gregory: No, she left a few minutes ago. Can I take a message?
Katie: Yes, thanks. I wanted to ask her to meet me at Cinepoint Movies at 8 pm tonight.
Gregory: Sure. Just let me write that down. Could you hold on for a second? I have to answer another
call.
Katie: No problem.
Gregory: Sorry about that. I am here again. Now, could you please repeat that information? Now I
have a pen, too.
Katie: It’s the Cinepoint Movies at 8 pm tonight.
Gregory: Okay. Is there anything else?
Katie: No. That’s it. Thank you! Bye!
Gregory: Bye!
USEFUL PHRASES – HASZNOS MONDATOK
Can I take a message? - Átvehetek egy üzenetet?
Just let me write that down. - Engedje meg, hogy leírjam.
Could you hold for a second? - Tudná tartani egy pillanatra?
I have to answer another call. - Fel kell vennem egy másik hívást.
Could you please repeat that information? - Meg tudná ismételni ezt az információt?
Answering the phone - Amikor felvesszük a telefont
Hello. - Halló!
Thank you for calling Millennium Centre. - Köszöntjük, hogy a Millennium Központot hívta!
Barbara speaking. How can I help you? - Itt Barbara beszél. Miben segíthetek?
Doctor’s office. - Orvosi rendelő.

Introducing yourself - Bemutatkozunk

Hey George. It’s Lisa calling. - Szia Geoge. Itt Lisa beszél.
Hello, this is Julie Smith calling. - Halló, itt Julie Smith beszél.
Hello, it’s Barbara from the language centre here. - Halló. Itt Barbara beszél a nyelviskolából.
Speaking. - Ezt akkor mondjuk, ha minket keresnek és mi vesszük fel a telefont.

Asking to speak with someone - Ha valakivel beszélni szeretnénk

Is Fred in? - Bent van Fred?
Is Jackson there, please? - Ott van Jackson, kérem?
Can I talk to your brother? - Beszélhetnék a testvéreddel?
May I speak with Mr Green, please? - Beszélhetnénk Green úrral, kérem?
Would the doctor be available? - Elérhető a doktor úr?

Connecting someone - Kapcsolunk valakit

Just a sec. I’ll get him. - Egy perc, és előkerítem!
Hang on a second! - Tartsd egy percet!
Please hold on, and I’ll put you through! - Tartsa kérem, és kapcsolom.
All of our operators are busy at this time. - Minden munkatársunk foglalt.
Please hold for the next available person. - Kérem tartsa a kezelő jelentkezéséig.

Making special requests - Különleges kérések

Could you please repeat that? - Meg tudná ezt ismételni?
Would you mind spelling that for me? - Betűzné nekem ezt legyen szíves?
Could you speak up a little please? - Tudna egy kicsit hangosabban beszélni?
Can you speak a little slower? - Tudna egy kicsit lassabban beszélni?
Can you call me back? - Vissza tudna hívni?
I think we have a bad connection. - Azt hiszem, hogy rossz a vonal.
Can you please hold for a minute? - Tudná tartani egy percre?
I have another call. - Van egy másik hívásom.

Taking a message for someone - Üzenetet felveszünk valakinek

Sammy is not in. Who is this? - Sammy nincs bent. Ki keresi?
I’m sorry. Lisa is not here at the moment. - Sajnálom, de Lisa nincsen itt éppen.
Can I ask who is calling? - Megkérdezhetem, hogy ki keresi?
I’m afraid he’s stepped out. - Sajnálom, de éppen most ment ki.
Would you like to leave a message? - Szeretne neki valami üzenetet hagyni?
He’s busy right now. Can you call later again? - Most nagyon elfoglalt. Vissza tudná hívni később?
I’ll let him know you called. - Megmondom neki, hogy kereste.
I’ll make sure she gets the message. - Biztos lehet benne, hogy meg fogja kapni az üzenetet.
Leaving a message with someone - Üzenetet hagyunk valakinek
Would you like to leave a message? - Szeretne üzenetet hagyni?
Yes, you can tell him his wife called. - Igen, átadná neki, hogy a felesége hívta?
No, that’s OK. I’ll call back later. - Nem, köszönöm. Majd később visszahívom.
Yes, it’s Barbara from Millennium Centre. - Igen. Barbara vagyok a Millennium Központból.
When do you expect her back in the office? - Mikor lehet számítani arra, hogy visszajön?
Thanks, could you ask him to call Brian when she gets in? - Köszönöm. Meg tudná kérni, hogy hívja
vissza Briant, amikor beérkezett?

Confirming information - Információ visszaigazolása

Okay, I’ve got it all down. - Rendben van. Leírtam mindent.
Let me repeat just to make sure. - Hadd ismételjem meg a biztonság kedvéért.
You said your name was John, right? - Azt mondta, hogy John-nak hívják, ugye?

Listening to an answering machine - Üzenetrögzítő meghallgatása

Hello. You have reached 222-6789. - Halló. Ön a 222-6789-et hívta.
Please leave a detailed message after the beep. - Kérem hagyjon üzenetet a sípszó után.
Hi, this is Elisabeth. - Szia, itt Elisabeth.
I’m sorry I’m not available to take your call this time. - Sajnos nem vagyok elérhető.
Leave me a message and I’ll get back to you as soon as I can. - Kérlek, hagyj üzenetet és amint
tudlak visszahívlak.
Thank you for calling Dr Smith’s office. - Köszönjük hívását. Dr Smith rendelője.
Our hours are 9am-5pm, Monday to Friday. - Rendelési időnk reggel 9-től 5-ig, hétfőtől péntekig tart.
Please call back during these hours, or leave a message after the tone. - Kérem, hogy ebben az
időszakban hívjon minket, vagy hagyjon üzenetet a sípszó után.
If this is an emergency please call the hospital at 333-7896. - Vészhelyzet esetén hívja a kórházat a
333-7896-os telefonszámon.