Scribd
Upload
19 views2 pages

Online Grocery Shopping Questionnaire

The document contains a survey about online grocery shopping. It asks for personal details of respondents like name, city, age, gender, income level and experience with online grocery shopping. It then lists potential problems customers may face and asks them to rate how strongly they agree or disagree with each problem. Finally, it asks what most affects customer satisfaction when shopping online and allows selecting options for website design, payment methods, product options, security and delivery.

Uploaded by

Anjali
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
19 views2 pages

Online Grocery Shopping Questionnaire

The document contains a survey about online grocery shopping. It asks for personal details of respondents like name, city, age, gender, income level and experience with online grocery shopping. It then lists potential problems customers may face and asks them to rate how strongly they agree or disagree with each problem. Finally, it asks what most affects customer satisfaction when shopping online and allows selecting options for website design, payment methods, product options, security and delivery.

Uploaded by

Anjali
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

Personal Information

1 Name of the respondent:

2 City:

3 Age:

4 Gender:

5 Monthly Income level:

6 Since how long you are purchasing grocery through Online:

Questions Related to problems faced by Customers in

Sr No Question

6 Lack of support in choosing


7 Lack of product information
8 Complicated purchase process
9 Difficulties in payment & Payment failures
10 What I got is not What I ordered
11 Absence of personal quality check ( Intangibility)
12 Difficulty in returning the product
13 Hidden Charges
14 Delay in Delivery
15 Lack of security

Feature While shopping what affects your satisfaction the most?


User friendly
Website/ APP Design Adequate search option
Product assortments

Cash on delivery
Payment options Net banking
Debit/ Credit Cards

Offers & Discounts


Product Options
Free Shipping

Id & password
Security
Order confirmation screen

Delivery Tracking of items


Personal Information

Mumbai Pune Bangalore Hyderabad

Below 24 24 to 35 36 to 50 50 and above

Male Female

30000 & Less 30001-50000 50001-75000 more than 75000

less than 6 Months 6-11 Months 1-2 years more than 2 years

roblems faced by Customers in Online Grocery Purchase

Strongly Agree Agree Cannot Define Disagree Strongly Disagree

Very important Important Not important

You might also like