Problem Solving – Job Aid Step to Problem Solving
Steps to Problem Solving
Define the Problem (Opportunity)
Describe the problem as accurately and realistically as possible - what, where, when, how often,
with whom, why…
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As you define the problem and find there is more than one problem, start additional
worksheets for each problem.
Generate Alternatives
Brainstorm to generate as many alternative approaches and solutions as possible (don’t evaluate,
just come up with them!). It is helpful at this step to involve others to widen the perspective.
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Develop Each Alternative
On a separate sheet of paper, gather information relevant to each alternative.
At this point you are NOT evaluating, just gathering additional information about each alternative
and recording the information to be used during the analysis step.
Develop each alternative on a separate sheet of paper.
Select the Best Alternative
Select the best options recognizing the risk involved.
Record the alternative you selected here:
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Implement your Solution
Put it into action!
Give your chosen strategy time to work (not a time for ‘what-ifs’ or ‘should haves’).
Evaluate the Outcome
How effective was the solution? _________________________________________
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What did it leave unresolved?
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What unforeseen consequences did my solution create? __________________________
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