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Reflecting on Patient Communication Skills

The student attended a ward with their group to speak to a patient admitted with heart failure. They felt apprehensive about the interaction being awkward but knew the patient was doing a favor by speaking with them. When they approached, no one spoke at first as they had not planned who would start. Another member introduced themselves and the group, and they asked questions with some pauses. The student felt less awkward than expected as others were present to help. They realized the patient seemed to enjoy their company. For next time, the student will plan introductions and divide questions to improve flow. They want to practice introductions and talking to patients to be a professional when qualified.

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7 views2 pages

Reflecting on Patient Communication Skills

The student attended a ward with their group to speak to a patient admitted with heart failure. They felt apprehensive about the interaction being awkward but knew the patient was doing a favor by speaking with them. When they approached, no one spoke at first as they had not planned who would start. Another member introduced themselves and the group, and they asked questions with some pauses. The student felt less awkward than expected as others were present to help. They realized the patient seemed to enjoy their company. For next time, the student will plan introductions and divide questions to improve flow. They want to practice introductions and talking to patients to be a professional when qualified.

Uploaded by

Niki
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Examples of Good and Poor Reflection

Good Reflection

My group and I attended the ward to speak to a patient who was


admitted with heart failure. I felt slightly apprehensive, although we
had talked about what questions we would ask with our tutors I was
worried the interaction would be awkward and stilted if the The reflection includes some description so
questions did not naturally fit into the conversation. In addition I that the reader can understand the situation.
knew the patient was ill and was doing a favour in talking to us so I
felt some pressure not to waste his time. We approached the
patient with our chairs and sat down, no one said anything at first as Feelings are included and any assumptions are
we had not discussed who would speak first and I think we were all explored.
cautious about speaking over one another. The patient had made
himself comfortable in his chair and was looking at us expectantly.
Another member of the group introduced themselves and then we Feedback from the patient (could be explicit or
all introduced ourselves in turn. We asked our other questions in a implicit) and surroundings are considered
similar fashion but while there were some pauses, in the end I did
not feel as awkward as I had imagined. As other members of my
group were present I did not feel solely responsible when there was
a pause in conversation and also the patient did not appear Action plan related to reflection is included
uncomfortable. I thought he would be very unwell or bored by us but
I think he enjoyed our company. He maintained a lot of eye contact
and was obviously listening to us. Next time I will agree with my
group who will do the introductions and divide up the questions
between us so the conversation flows better. I think the patient Consequences of actions or inaction are considered.
didn’t mind because he knew we were students but I know this
would be confusing for a patient if a qualified pharmacist
approached them and did not say anything. This year I need to use
the clinical tutorials to practice introducing myself and talking to
patients so that when I am qualified my patients will see me as a
professional and have confidence in me.
Bad Reflection
This is an example of a poor piece of work because
I approached the patient to practice my communication skills. the situation is not fully described and is too vague. It
During the conversation I learnt a lot about COPD which will be very is not clear if the student spoke to the patient alone or
important for my future career because COPD is quite prevalent in in a group and the student does not describe how the
the population and there are lots of inhalers available. I think the situation made them feel. There is not enough detail
conversation went well because the patient was very keen to talk to about what the student actually learnt and it is implied
me. that the learning was about the therapeutic area
rather than about communication skills. The student
should also give more detail on what it was that made
them assume the patient was keen to talk to them.

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