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Benefits and Challenges of Outsourcing

The document discusses outsourcing as it relates to business functions being entrusted to external vendors, though some argue it lacks quality control and innovation. Despite perceived negatives, outsourcing continues growing across organizations of varying sizes due to enabling adaptation to changing environments.

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12 views2 pages

Benefits and Challenges of Outsourcing

The document discusses outsourcing as it relates to business functions being entrusted to external vendors, though some argue it lacks quality control and innovation. Despite perceived negatives, outsourcing continues growing across organizations of varying sizes due to enabling adaptation to changing environments.

Uploaded by

secret secret
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

This research study will redound to the benefit of companies considering that

outsourcing is the latest buzzword these days. Outsourcing refers to the way in which

companies entrust the processes of their business functions to external vendors. Any

business process that can be done from an offshore location can be outsourced. This

includes functions like transaction processing, payroll and order and inventory

management to name a few. Plus, there are a whole lot of call center ser vices that

are being outsourced as well. Some of the processes that can be outsourced to

providers like book keeping services, and call center services etc.

While most companies across the industry verticals swear by the advantages of

outsourcing, the outsourcing debate continues over its long-term sustainability.

Outsourcing opponents argue that the flip side of outsourcing includes lack of

quality control, lack of hold on the project management, and lower prospects of

innovation. Outsourcing critics point out that rising salaries, in outsourcing

destinations like India, is taking the sheen away from outsourcing and thus it may

not be as profitable in the long run.

Despite such perceived negative aspects, outsourcing has only continued to grow.

In fact, outsourcing is now being embraced by organizations of all sizes and

domains. From startups to large enterprises, outsourcing continues to be a tool of

choice to gain competitive advantage in the business scenario. Businesses are

moving over to multiple platforms - cloud, social, mobile etc., stakeholders are

getting geographically distributed; in such a disparate environment, outsourcing

has been able to conveniently adapt to rapidly changing business environments.


business situations have only helped to build the case for outsourcing further. The

recent global economic crisis is the testament to the fact that businesses not only

need to learn how to survive during a downturn, but also need to look at newer

ways of overcoming weak economic conditions. In the current business scenario, it

is all about "outsource and survive", and efficiently managing your outsourcing

projects and staying ahead in the competition.

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