QUESTIONNAIRE
Human Resource Management (HRM) Practices and Business Performance of Health and Wellness
Establishment: A Basis for Development of Strategic Human Resource Management
Dear respondent,
The study aims to determine and evaluate HRM practices and their relationship with business
performance . Various statements related to HRM practices and business performance are listed below.
The information provided by you will be used only for educational research and not for any
commercial activity. Please spare a few minutes from your valuable schedule and share your true
feelings. Confidentiality of the information provided will be ensured.
Part 1. General HRM Practice
A. Do you have a full-time personnel manager? (CIRCLE YOU RESPONSE.)
1 YES 2 NO
B. Please indicate if the task is primarily performed by you, primarily delegated to someone else or
not done at all. (CIRCLE YOUR RESPONSE PER ITEM.)
Is this task .....
Done by you Delegate to someone Not Done
1. Establishment of wage levels and benefits 1 2 NA
2. Maintenance of payroll and personnel records 1 2 NA
3. Recruiting applicants 1 2 NA
4. Interviewing and hiring applicants 1 2 NA
5. Counseling, complaints, and discipline 1 2 3
6. Training and development 1 2 3
7. Performance appraisal 1 2 3
Part 2
Please express how far these practices are prevailing in your organization by indicating the level of
frequency on a five point scale.
Scale Indicators
5 Very frequently
4 Frequently
3 Occasionally
2 Rarely
1 Never
A. Staffing Practices
Recruitment and selection 5 4 3 2 1
1. I conduct job analyses
2. I make job description for each job.
3. I regularly update employee job description
4. I make job specification for each job.
5. Adequate and relevant information about the organization and job is
provided to the candidate at the time of recruitment.
6. I used referral method of recruitment
7. I used advertisement as recruitment method
8. I conduct formal job interview
6. I conduct informal job interview
7. I conduct written test for all the applicant
8. Selection of a candidate is strictly based on his/her merit.
9. I orient new employees
10. I follow up or reorient present employees ( at least once a year)
Personnel planning & forecasting
11. I plan organization’s labor needs
12. I conduct career plan and positioning for the employees
13. I conduct job evaluation
14. I plan the necessary health and and wellness program for the employees
15. I conduct personnel inventory
16. I make replacement card showing possible replacement as well as
performance, promotion potentials and trainings
B. Compensation and Incentive Practices
Compensation Practices 5 4 3 2 1
17. I conduct salary surveys
18. I develop salary grades
19. I determine the salary rates of each salary grades
20. I explain the salary schedules
21. I prepare and conduct job evaluation
22. I develop compensation plan for managers and rank-file employees
23. I abide all the statutory benefits
24. I abide the government minimum wage.
25. I offer pension or retirement plan for all the employees
26. I follow the sick leave policies
27. I abide the overtime pay policies
Incentive Practices
28. I used job evaluation result for salary rate raises.
29. I offer vacation pay or plan for all the employees
30. I offer commission based incentives
31. I offer rewards for good performer employee
32. I offer profit-sharing incentives
C. Training and Development
Training Practices 5 4 3 2 1
33. I conduct training need analysis
34. I develop instructional training design
35. I conduct in-house training
36. I conduct on the job training
37. I send employees for training by external consultant and experts.
Development Practices
38. I conduct development need analysis
39. I prepare development program for future jobs for the employee
40. I plan development program for employees that needs knowledge and and
increasing skills
41. I plan development program for employees that needs attitude changing
Part 3
Please express how is the business performance in your organization by indicating the level of
satisfaction on a five point scale.
Scale Indicators
5 Very satisfied
4 Somewhat satisfied
3 Neither satisfied Nor
dissatisfied
2 Somewhat dissatisfied
1 Very dissatisfied
Business Performance 5 4 3 2 1
42. Financial Performance
43. Effective Resource use
44. Customer value
45. Customer satisfaction
46. Customer retention
47. Efficiency of internal process
48. Quality of internal process
49. Human Capital
50. Infrastructure and resources