SERVICE PLUS

PROGRAM
DESCRIPTION OF PROGRAM
Under the VPS Service Plus Program Limited Lifetime Guarantee (“VPS Service Guarantee”), Valvoline LLC
CONTINUING SERVICE REQUIREMENT INTERVALS
1. 30,000 mile Interval: To remain eligible for the lifetime protection of the VPS Service Guarantee, you must
will pay the reasonable expenses for repair or replacement of Covered Parts and associated labor to restore have the Covered Services listed below performed by a professional technician within 30,000 miles of the
the Covered Parts to operation up to the applicable coverage amount specified below and subject to the other previous service. You only need to have services performed for those components for which you desire
exclusions, limitations, terms, conditions, Eligibility Requirements and consumer obligations set forth in this coverage under the VPS Service Guarantee.
VPS Service Guarantee. • VPS Automatic Transmission Service • VPS Engine Cleaning Service
THIS VPS SERVICE GUARANTEE IS EXCLUSIVE OF AND IN LIEU OF ALL OTHER VALVOLINE WARRANTIES. • VPS Cooling System Service • VPS Power Steering Service
VALVOLINE’S OBLIGATION TO REPAIR OR REPLACE ANY COVERED PART PURSUANT TO THE TERMS SET • VPS Differential Service (Front and/or Rear) • VPS Easy GDI Clean Up Fuel System Service
FORTH HEREIN IS THE SOLE AND EXCLUSIVE REMEDY AVAILABLE TO YOU WITH RESPECT TO VALVOLINE.
• VPS Diesel Fuel System Service • VPS Manual Transmission, Transaxles,
VALVOLINE IS NOT LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING,
BUT NOT LIMITED TO TOWING, LODGING, BUSINESS INTERRUPTION, LOSS OF PROFITS, DAMAGE TO OR • VPS Brake Fluid Service and/or Transfer Case Service
LOSS OF OTHER PROPERTY OR PERSONS. SOME STATES MAY NOT ALLOW THE EXCLUSION OR LIMITATION 2. 15,000 mile Interval: To remain eligible for the lifetime protection of the VPS Service Guarantee, you must
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THAT EXCLUSION MAY NOT APPLY TO YOU. THIS VPS have the Covered Services listed below performed by a professional technician within 15,000 miles of the
SERVICE GUARANTEE GIVES YOU CERTAIN LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS THAT VARY FROM previous service. You only need to have services performed for those components for which you desire
STATE TO STATE. coverage under the VPS Service Guarantee.
• VPS EasyGDI Maintenance Service Kit • VPS Top Treat Oil System Cleaner
ELIGIBILITY AND SERVICE REQUIREMENTS • VPS First Defense Fuel System Service • VPS 3 Part and 3 Part Plus Fuel System Services
Vehicle Eligibility and Coverage Limitations: To activate this guarantee you must have the qualified services • VPS Fuel Rail Services • VPS HD Rail to Combustion Kit
listed and described below performed on your vehicle within the mileage thresholds described below. Only the • VPS 2 Part Fuel System Service Kit • VPS Complete Fuel System Treatment Additive
Covered Parts of a vehicle related to the Covered Services actually performed and that are damaged as a result • VPS Automatic Transmission Additive • VPS Cooling System Additive
of the failure of a Valvoline brand product used during a VPS Service to properly lubricate or clean the Covered • 15K Vehicle Restoration Additive Kit
Part, are eligible for coverage by the VPS Service Guarantee. Coverage amounts are limited based on the
mileage at which the first Covered Service is performed for each service. The Continuing Service Requirements 3. 5,000 mile Interval: To remain eligible for the lifetime protection of the VPS Service Guarantee, you must
must be followed to maintain coverage. Coverage under this VPS Service Guarantee will only take effect have the Covered Services listed below performed by a professional technician within 5,000 miles of the
500 miles after the first VPS Service(s) has been performed by a professional technician for each service. previous service. You only need to have services performed for those components for which you desire
coverage under the VPS Service Guarantee.
1. Level One – Coverage up to $4,000: To get Level One Coverage, the first Covered Service(s) must be: (a)
• VPS Engine Oil Additive • Super Concentrated Fuel Injector Cleaner Additive
performed within the first 50,000 miles driven on the vehicle as shown on the odometer, and (b) performed
by a professional technician. Level One Coverage of the Covered Parts related to each component service is The continuing Service interval requirements have a Grace Period of five hundred (500) miles. For example, if you
limited to a lifetime maximum of $4,000. go 30,450 miles between transmission services, you will not lose coverage under the VPS Service Guarantee.
2. Level Two – Coverage up to $2,000: To get Level Two Coverage, the first Covered Services(s) must be: (a) All Services referred to in this VPS Service Guarantee must be performed at a Valvoline Professional Service
performed between 50,001 miles and 100,000 miles driven on the vehicle as shown on the odometer, and (b) licensed professional service center using VPS branded products. All fluids must meet OEM minimum
performed by a professional technician. Level Two Coverage of the Covered Parts related to each component specifications and requirements. You may not perform your own services.
service is limited to a lifetime maximum of $2,000.
3. Level Three – Coverage up to $1,000: To get Level Three Coverage, the first Covered Service(s) must be: COVERED SERVICES
(a) performed between 100,001 miles and 125,000 miles driven on the vehicle as shown on the odometer, The VPS Service Guarantee includes the following services (the “Covered Services”):
and (b) performed by a professional technician. Level Three Coverage of the Covered Parts related to each 1. Automatic Transmission OR Additive Services: VPS Automatic Transmission Service utilizes automatic
component service is limited to a lifetime maximum of $1,000. transmission fluid exchange equipment and VPS Transmission Cleaner product to flush deposits from
4. Level Four – Coverage up to $500: To get Level Four Coverage, the first Covered Service(s) must be: (a) transmission components, remove the old fluid and replace with new transmission fluid meeting OEM
performed between 125,001 miles and 150,000 miles driven on the vehicle as shown on the odometer, specifications and VPS Automatic Transmission Conditioner, Protector and Sealer (VP093) to help prevent
and (b) performed by a professional technician. Level Four Coverage of the Covered Parts related to each leaks and extend the life of your transmission. Eligible Kit includes VP094 only. VPS Automatic Transmission
component service is limited to a lifetime maximum of $500. Additive Service uses VPS Automatic Transmission Conditioner, Protector and Sealer (VP093) to help
prevent leaks and extend the life of your transmission. Eligible Additives include VP093 only.
Coverage is based on a per component basis. Depending on when you first have a Covered Service provided,
your coverage limit may be different for the Covered Parts related to the Covered Service. For example, you 2. Cooling System OR Additive Services: VPS Cooling System Service utilizes antifreeze coolant exchange
could have a limit of $4,000 on parts covered under a Transmission Service and a limit of $2,000 on parts equipment and VPS Radiator Cleaner (VP001) to clean the entire cooling system by flushing the old
covered under a Coolant Service depending on when you first performed the Covered Service for each worn out coolant and contaminants from the system. The system is refilled with new coolant meeting
component. OEM specifications and VPS Water Pump Lubricant and Protector (VP004) to prevent rust corrosion, and
contaminant build up. Eligible kits include VP005 or VP006. VPS Cooling System Additive Service utilizes
Payment of claims under this VPS Service Guarantee is limited to the Manufacturer Warranty Labor VPS Water Pump Lubricant and Protector (VP004) to prevent rust corrosion, and contaminant build up.
Rate and Manufacturer Warranty Labor Hours as set forth in the Chilton’s Flat Rate Guide or other industry Eligible Additives include VP004 only.
accepted rate guide (i.e. Alldata), along with the actual cost of replacement parts of like kind and quality, to
make the necessary repairs or to replace any irreparably damaged Covered Parts. 3. Power Steering System Service: VPS Power Steering Service utilizes power steering fluid exchange
equipment and VPS Power Steering Cleaner to remove the old power steering fluid and contaminants from
the system. Old fluid is replaced with Valvoline’s Full Synthetic Power Steering Fluid. Eligible products
CONVERSION FROM EXISTING PROGRAM include VP056, VP095, VP096, 860343, 860342, 859070 and 859119.
In the event that coverage from an existing or previous Service Chemical Warranty, Protection Plan, or other
4. Driveline Front & Rear Differential Service: VPS Differential Service Utilizes differential fluid (gear oil)
approved Aftermarket Service Chemical Program exists (excluding OEM extended warranties), coverage under
exchange equipment and VPS Synthetic Gear Oil pre-loaded with limited-slip additive. Eligible Products
this VPS Service Guarantee will continue at one of the respective 4 Coverage Levels. Your coverage level will
include 819195 and [Link]: 667859 MUST BE USED WITH AN ELIGIBLE PRODUCT TO APPLY. These
be determined by the mileage of the vehicle at the time of enrollment into previous and existing program, and
may be used along with VP011.
provided that the vehicle has been maintained in accordance with the terms and conditions of any existing
Service Chemical Warranty, Protection Plan or other approved Aftermarket Service Chemical Program (excluding 5. Driveline Manual Transmissions, Transaxles, and/or Transfer Case Service: Manual Transmission,
OEM extended warranties). Once the previous protection coverage has been converted to the VPS Service Transaxles, &/or Transaxle Service utilizes appropriate fluid extraction equipment to effectively remove all of
Guarantee, then the terms and conditions of the VPS Service Guarantee must be followed to maintain coverage. the old, contaminated fluid and replaces it with VPS Synthetic Manual Transmission Fluid (508216). Eligible
Conversion and coverage from any previous Service Chemical Warranty, Protection Plan or other approved Products include 508216. This may be used along with 667859.
Aftermarket Service Chemical Program to this VPS Service Guarantee is limited to one time only per vehicle.

Effective: May 07, 2018

6. Fuel System OR Additive Services (gasoline PFI, gasoline GDI or diesel): VPS Fuel Services utilize • Claims that are the result of improper vehicle service or maintenance; failure to keep fluids at manufacturer
appropriate tools to enter and effectively clean the vehicle’s fuel injectors, intake valves (gasoline engines), prescribed levels or fluid contamination (i.e. coolant, fuel, water or foreign material).
combustion chambers, ports, cylinder heads, and/or piston tops using Valvoline Professional Series Fuel • Any damage to a Covered Part that occurs prior to the first Covered Service date or results from a condition
System Cleaning products. Eligible Additives include 679710 (for gasoline PFI engines) and 679741 (for all that existed prior to the first Covered Service date. Timing and cause of damage may be verified through
gasoline engines). Eligible Service Kits for gasoline PFI engines include VP071, 507674, VP086, VP076, independent parts analysis by Valvoline or its Administrator.
VP069, 675380, 774434, 666725, 674121, 844697, and 679741. Eligible Service Kits for all gasoline
engines include 882017, 872071, 884531, 884352, 884526 and 871999. Eligibility on 884320, 884353, • Any damage to a Covered Part that is caused by the failure of an electronic control part or other part
and 884354 is limited to gasoline PFI engines when using a single (1) can (12oz) of product, and open to (whether it is a Covered Part or not) that does not come in contact with a Valvoline product as part of a VPS
gasoline GDI engines when using two (2) cans (24oz) of product. Eligible Service kits for diesel engines are Service.
VP205 or VP206. • Failure of a Covered Part that is the direct result of a mechanical or structural flaw that the manufacturer
7. Engine Cleaning OR Additive Services: VPS Engine Cleaning Services utilize VPS Solvent-Free Complete Oil has acknowledged through any means (such as public recalls, factory service bulletins or technical services
System Cleaner (VP051) or VPS Top Treat Oil System Cleaner (806221) to effectively dissolve and remove bulletins), that the manufacturer will repair at its expense or that is related to any pending legal proceeding
accumulated sludge and deposits within the crankcase. Eligible Products include VP051 and 806221 against the manufacturer.
only. Eligible Products include VP066 or 571214. Oil and filter must be changed no later than the vehicle • Failure of a Covered Part that is the subject of a then-effective public recall, factory service bulletin or
manufacturer’s recommendation. technical service bulletin.
8. Brake Fluid Service: VPS Brake Fluid Service utilizes brake fluid exchange equipment and VPS Premium- • Claims also covered by the vehicle’s manufacturer warranty or any extended service contract or warranty.
Dry, Synthetic Brake Fluid (608334) to clean nearly the entire brake fluid system by flushing out the However, if you have otherwise complied with the VPS Service Guarantee, Valvoline will pay the deductible
old, contaminated brake fluid and contaminants from the system. The system is refilled with new VPS amount owed by you under any existing extended service contract previously purchased by you which
Premium-Dry Brake Fluid meeting and exceeding OEM DOT 3 & 4 specifications. Eligible Products include covers component damage to the vehicle, up to the level of coverage qualified for determined by the
608334 only. DOT 5 applications are not included in this VPS Service Guarantee. programs mileage requirements.
Eligible product numbers are subject to update or change in Valvoline’s discretion without notice. • State tax, local tax, storage fees, shop supplies, core charges, and diagnosis are not covered.
CONDITIONS AND LIMITATIONS OF VPS SERVICE GUARANTEE COVERAGE
COVERED PARTS
The VPS Service Guarantee applies to the Covered Parts for each service in the manner described below. For • This VPS Service Guarantee covers only legally registered passenger cars, vans, motorcycles, SUV’s and
all covered services, a Valvoline or VPS branded fluid must be used. In addition, all fluids must meet OEM pick-up trucks with a GVW of 12,500 pounds or less.
minimum specifications and requirements in the covered component. • In the case of a leased vehicle, the lessee must be primarily obligated for repairs and maintenance.
1. Automatic Transmission or Additive Services: The VPS Service Guarantee applies to the lubricated parts • If covered vehicle is used for towing a trailer or other vehicle or object, this VPS Service Guarantee is not in
contained within the automatic transmission housing or case including solenoids. The transmission effect unless covered vehicle is equipped with factory-installed tow package or equal.
housing is covered only when damaged by an internally lubricated part that is covered under the VPS
Service Guarantee. Transmission coolers and leaking transmission seals and gaskets are not covered. • To keep this VPS Service Guarantee in effect you must have all receipts and repair orders for maintenance
and services required by this VPS Service Guarantee.
2. Cooling System or Additive Services: The VPS Service Guarantee applies to the heater core, water pump,
freeze plugs, radiator and thermostats. Hoses, clamps, reservoirs and engine components are not covered. • Valvoline may in its sole discretion require that the vehicle be repaired at a certified repair facility or
System leaks are only covered when VP006 (includes Super Sealer) is used to perform the service.. performed by an ASE Certified Mechanic.

3. Power Steering: The VPS Service Guarantee applies to the lubricated parts contained within the power • Rental vehicle costs incurred during repair of a covered part are not covered by this VPS Service Guarantee.
steering gearbox or rack and power steering pump. Hoses, belts, brackets, reservoirs, seals, leaking
gaskets, electronic systems, and electronic-assisted systems are not covered. Appropriate Honda/Acura
fluids must be used in designated vehicles.
CLAIMS PROCEDURE
In the event of a claim you must submit all required information listed below, along with a completed VPS
4. Driveline Front and/or Rear Differentials: The VPS Service Guarantee applies to the lubricated parts Claim Form to Valvoline for review by one of the following methods: Email: productsupport@[Link],
contained within the differential housing or case. The housing or case, axle bearing(s), U-joint(s), boot(s), Fax: 866-330-9712, prior to having any repairs made. Please call 1-877-VPS-1247 (1-877-877-1247)
and CV Joint(s) are not covered by this VPS Service Plus Guarantee unless damaged due to failure of a for additional information or for claim forms. Any repairs done prior to or without Valvoline Administrator
Covered Part. authorization will not be covered under the VPS Service Guarantee. You must protect the vehicle from further
5. Driveline Transfer Case: The VPS Service Guarantee applies to only the lubricated parts contained within damage. You must provide the Claims Administrator with the following information:
the transfer case. The housing or case, U-joint(s), CV joints(s), and driveshaft(s) are not covered by this VPS 1. All service repair orders/receipts showing that the vehicle was serviced as required for coverage under this
Service Guarantee unless damaged due to failure of a Covered Part. VPS Service Guarantee.
6. Driveline Manual Transmissions/Transaxles: The VPS Service Guarantee applies to only the lubricated parts
2. All service repair order/receipts showing that the vehicle was serviced as required in the terms and
contained within the transmission/transaxle case. The case, cooler, flywheel, clutch plate, pressure plate,
conditions of any previous protection programs or service warranties (excluding OEM extended warranties)
U-Joint(s), CV Join(s), and driveshaft(s) are not covered by this VPS Service Guarantee unless damaged
and proof of previous plan (if applicable).
due to failure of a Covered Part.
3. A complete statement of damage and an estimated repair cost statement.
7. Fuel or Additive Services:
-Fuel Tank Additive Services and Fuel Rail Chemicals: The VPS Service Guarantee applies to fuel pump and 4. Vehicle purchase date verification or lease agreement if vehicle is leased.
fuel injectors (only malfunctions due to deposits). 5. If requested, the damaged parts along with a sample of system fluid must be shipped as directed by the
-Fuel System via Air Intake Services: The VPS Service Guarantee applies to intake valves, intake runner flaps, Administrator for analysis to:
oxygen sensors and throttle plate (only malfunctions due to deposits). NOTE: Throttle Body Spray (VP072) VALVOLINE TECHNICAL LABORATORY • 251 YORKSHIRE • LEXINGTON, KY 40509 USA
is not included as part of the Service Plus Guarantee.
This VPS Service Guarantee and benefits are transferable if vehicle ownership changes. Only authorized
8. Engine Cleaning & Additive Service: The VPS Service Guarantee applies to Pistons, Timing Gears or repairs made to vehicles operated in the United States of America are eligible for benefits under this VPS
Sprockets, Valve Lifters, Cylinder Liners or Bores, Push Rods, Turbo Bearings, Wrist Pins and Bushings, Service Guarantee. Valvoline is only responsible for the repairs it approves.
Distributor Drive Gear, Cam Shafts and Bearings, Rods and Rod Bearings, Oil Pump, Rocker Arms and
Pivots, Crankshaft and Bearings and Guides. The Timing Belt or Timing Chain is not covered under this VPS
Service Guarantee. ARBITRATION
9. Brake Fluid System: The VPS Service Guarantee applies to all mechanical brake fluid lubricated parts and All Disputes arising in connection with this VPS Service Guarantee shall be settled by arbitration. By
includes (and is limited to) the calipers, master cylinder, and ABS brake actuators. Leaking brake system submitting a claim pursuant to the Guarantee you will be deemed to have agreed to this provision. The
seals and gaskets are not covered under this program. Only vehicles requiring either DOT 3 or DOT 4 brake arbitration shall be held in Lexington, Kentucky, and conducted in the English language in accordance with
fluid may be covered under this VPS Service Guarantee. the rules of the American Arbitration Association. Judgment upon the award rendered may be entered in any
court having jurisdiction or application may be made to any such court of judicial acceptance of the award
EXCLUSIONS, LIMITATIONS, AND CONDITIONS and an order of enforcement the case may be. The costs of such arbitration shall be borne equally by the
Exclusions from the VPS Service Guarantee coverage: parties, provided, however, that each party shall bear its own expense in prosecuting or defending a claim; and
provided further that the arbitrator(s) shall assess the costs and expenses of an arbitration proceeding against
• Vehicles that have been modified for or used in competition, or those in agricultural use. a party if the arbitrator(s) determine that the prosecution or defense of a claim was frivolous in nature.
• Vehicles where the odometer has been changed or altered or if odometer has ceased to function.
• Vehicles that are maintained by the use of in-house maintenance/repair facilities.
• Claims that are the result of: collision or other accident; theft; vandalism; riot; explosion; earthquake;
lightning; freezing; overheating; internal or external ire; water or flood damage (including prior flood
damage); negligent, reckless, knowing or intentional damage caused by a party other than Valvoline; timing
belt failure; defect attributable to the vehicle manufacturer; improper installation of any part; Valvoline may
refuse payment of any claims that otherwise comply with the terms of this VPS Service Guarantee where
Valvoline believes in good faith that one or more of these causes contributed to the damage claimed.

US-VPS-0059-EN ©2018 Valvoline 3/18 ™ Trademark, Valvoline or its subsidiaries, registered in various countries