Scribd
Upload
75 views3 pages

IT Service Management Level V Answers

This document provides the answer key for an Information Technology Service Management Level V exam from December 2014. It contains multiple choice and matching questions with the correct answers identified. The multiple choice section covers topics like system components, software application packages, roles like system analyst and project manager, project lifecycles, requirements definition, quality assurance, and risk management. The matching questions associate terms like requirements management, critical path, total quality management, and risk management with their definitions.

Uploaded by

Habtamu Hailemariam Asfaw
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
75 views3 pages

IT Service Management Level V Answers

This document provides the answer key for an Information Technology Service Management Level V exam from December 2014. It contains multiple choice and matching questions with the correct answers identified. The multiple choice section covers topics like system components, software application packages, roles like system analyst and project manager, project lifecycles, requirements definition, quality assurance, and risk management. The matching questions associate terms like requirements management, critical path, total quality management, and risk management with their definitions.

Uploaded by

Habtamu Hailemariam Asfaw
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Ministry of Education

Sector: Economic Infrastructure

Sub Sector: Information Technology

Occupation: Information Technology Service


Management Level V

Answer Key

December 2014

Answer for Information Technology Service Management Level V


Question Answer Mark

Multiple Choice
1 D-The system is equal to the sum of its components 1

2
B- Operational
3 C- Purchasing a software application package 1
4 B-System Analyst 1
5 A-Quality Standards 1
6 C-Project Charter 1
7 B- Monitor to make sure that you obtain the desired results 1
8 D- A project that the requirements of a system are well understood and defined 1

9 D- Customer relations 1

10 B- Maintenance 1
11 B- System Recovery 1

12 B- Quality Assurance 1

13 C- Mitigation 1
14 D- At the beginning of the project 1

15 C- It is a description of activities and services a system must provide 1

16 A- The system is acceptable to the competent 1


17 A- Establish upper-management commitment to the project 1

18 A-It is a technique of quickly building of information system using rapid 1


application development tools
19 C- Feasibility Analysis 1

20 A- Non-Functional requirement 1

21 B-Model Driven Design 1

Sub Total /21


Matching
1. 1 Q- Requirements Management 1
2. 2 H-Critical Path 1
3. 3 C- Total Quality Management 1
4. 4 L-Slack Time 1
5. 5 B-Gantt Chart 1
6. 1 I-Configuration management 1
7. 2 A-Project management 1
8. 3 O-Risk Management 1
9. 4 M-Quality Assurance 1
10. 5 R-Procurement management 1
11. 1 E- PERT Chart 1

Answer for Information Technology Service Management Level V


12. 2 P-Quality Standard 1
13. 3 F-Process management 1
14. 4 G-Flow Chart 1
15. 5 J-Quality control 1
Sub Total /15
Total for knowledge Assessment /36

Answer for Information Technology Service Management Level V

You might also like