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SBI Complaint: Mobile Banking Delay

The document provides details of a complaint filed with the banking ombudsman. It includes information about the complainant, bank, account, transaction details, and grounds for complaint regarding an online payment that was debited from the account but not acknowledged by the utility app. The complainant is seeking compensation of Rs. 4020.

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ranjit bawa
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40 views2 pages

SBI Complaint: Mobile Banking Delay

The document provides details of a complaint filed with the banking ombudsman. It includes information about the complainant, bank, account, transaction details, and grounds for complaint regarding an online payment that was debited from the account but not acknowledged by the utility app. The complainant is seeking compensation of Rs. 4020.

Uploaded by

ranjit bawa
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

General Details

Ombudsman
BO Mumbai II CEPC Office
Office

Complaint
201819021000228 Complaint Date 20/06/2019
Number

Complaint To RBI

Details of the eligible regulated entity


Type Bank Category SBI AND ITS ASSOCIATES

Is complaint
related to credit No Name STATE BANK OF INDIA
card

Branch Pune (M Corp.) District PUNE

State MAHARASHTRA Address 1 [Link]. 1/52, INDRA MALL,, KONARK PURAM, HAVELI, KONDHWA, 411048

Address 2 Branch Category METROPOLITAN

Nodal Officer's Is complaint regarding


PANKAJ MALAVIYA No
name wallet

Name of the Transaction/Reference


wallet Number

Is your complaint
against a
No
Business
Correspondent”?

Complainant Details
Complainant
COL R S BAWA Age 63
Name

Complainant
Individual Email ID bawaranjit@[Link]
Category

Mobile No 9284712797 Complainant Address C 8/3 SALUNKE VIHAR SOCIETY SV ROAD PUNE

Telephone No 02026850934

Account Details
Account
CARDS Account sub category DEBIT CARD
category

Bank account no Card no 4591530001225237

Loan Account no

Complaint Details
MOBILE BANKING /
Category ELECTRONIC Grounds of complaint Online Payment/Fund Transfer - Delay or failure
BANKING

8(1)(N)(i)Non-
adherence to the
instructions of
Subject Reserve Bank with Relief sought (in
4020
Description regard to Mobile Rupees)
Banking / Electronic
Banking service in
India by the bank

have done an online payment of Rs 4020//= on 07 November 18 this amt has been
debited from my account but not acknowledge in the Mahavitaran app.
Acknowledgements of transaction,message of payment from the bank, copy of the bill
Compensation
and photo shot of the debit in my account and message from Mahavitaran is appended
sought, if any (in 0 Facts of the complaint
as attachments to this mail. Thank you for using your SBI Debit Card 459XX5237 for a
Rupees)
purchase worth Rs4020.0 on POS MSEDCL1250737 at MSEDCL txn# [Link]
not done by you, forward this SMS from mobile number registered with SBI to 9223008333
to block your card. You may also call 1-800-111109

Nomination Details
Nomination No Representative Name

Representative
Representative
Telephone
Address Line 1
Number
Representative
Representative Place
Address Line 2
Representative
Representative State
District

Representative
Pincode

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