Next Generation Workspace Services
The continuing upward trend with end users adopting new devices and technology within the business is making
it more and more challenging for the IT department to provide a consistent level of service. Organisations find
themselves in the situation where end users are complaining that their machines are slow, they can’t open
applications, or that they keep getting disconnected. However from the IT perspective everything shows “green”,
with no fault found with the network, the servers or the applications.
The challenge now facing IT departments is to provide a user centric service whilst being able to effectively
manage the end point devices. To meet this challenge Getronics has integrated an analytic ability into our ITSM
toolsets, this dramatically speeds up the visibility of the problem area and the ability to instantly “drill down”
to identify the fault domain and remove the root cause.
Customer Need Business Impact
Users now expect their diverse computing devices to just Issues relating to the stability of the end user computer
work however, in an increasingly complex and distributed are not only disruptive to the employee’s productivity, but
environment, this expectation is becoming harder to meet. are also a drain on valuable resources required to manage
Any failure to meet this expectation is damaging to the and resolve the problems. Both of these elements have an
reputation of the IT department. impact on cost to the business in employee time through
loss of productivity or man hours spent on resolving
IT managers need a new approach that enables them preventable issues.
to see IT from a user perspective. This requires IT to monitor
the service and application from end to end with the ability Getronics research has identified that 30% of end user
to respond rapidly to issues, resolving them before they computing Incidents raised at the Service Desk could be
impact the wider user community. prevented through better and more proactive management of
the estate. For a typical business this could result in an annual
saving in excess of €240,000 in end user support costs alone.
60% faster
identification and resolution User
of issues that impact user
productivity or security
centric
rather than device
Up to 30% centric support
reduction
in the number
of incidents raised
by users
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€ €
Getronics Proposition
Getronics has recognised the requirement to approach
the provision of end user computing service from a different
perspective. To meet the expectations of the user
€
In excess of €240,000
saving in end user support costs
community it is necessary for IT to have the
ability to access analytics that provide an end
20%
reduction
user’s point of view.
Getronics consultants have access to toolsets
in the cost of Workspace
that enable this extended view with big data
transformation project
analytics. These toolsets can be rapidly deployed
within a business environment to gather data and
build the bigger picture of how IT is performing
from an end user perspective.
The output from this analysis is invaluable in enabling
IT management to respond and plan for the future
provision of user centric services.
Business Benefits
The benefits of Getronics’ approach to Next Generation Workspace
Services are obvious and compelling:
• 60% faster identification and resolution of issues
that impact user productivity or security
• Reduce the number of Incidents raised by users by up to 30%
• User centric rather than device centric support
• Reduce the cost of Workspace transformation project by 20%
Getronics Offer
Getronics offers the opportunity for companies to experience our
innovative approach to delivering Next Generation Workspace
Services. This is achieved through a Consulting-led 360° Baseline
Audit Service. During this engagement Getronics deploys an ITSM
toolset to enable full analytics of the client’s end user estate.
Getronics conducts detailed analysis over a 4 week period in
order to generate a full report detailing end-to-end performance,
security beyond traditional protections, cost optimisation and
business transformation impact assessment.
Getronics will deliver real time dashboards during the engagement For further information on how Getronics can help assist
and comprehensive reports that will be used to identify areas your organisation in improving Workspace Services
of cost saving, remove existing performance issues, enforce and end user IT then please contact your Account Manager
security compliance and support planning for future service or visit [Link] for local contact details.
improvement including workspace transformation.
ABOUT GETRONICS
The Getronics family is an ICT Services group consisting of the Getronics and Connectis brands and is owned by the AURELIUS Group,
a holding company headquartered in Munich, Germany. With an extensive history that extends over 125 years, the Getronics family has
approximately 4,000 employees in 13 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT
services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre,
Cloud, Consulting, Partner Technology, Managed Services and Security. For more information, please visit: [Link]
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