Understanding Clinical Research Course Keynotes
Understanding Clinical Research Course Keynotes
Certificate of Insurance
Certificate Period Refer to the Declaration page for the Effective and termination dates of coverage
Pre-certification
Medical Evacuation: No coverage if not approved by the Company. Refer to the MEDICAL EVACUATION provision for
complete requirements and coverage.
If Treatments & supplies are not pre-certified, Eligible Medical Expenses will be reduced by fifty percent (50%). Refer to
the PRE-CERTIFICATION REQUIREMENTS, SPECIFIC REQUIREMENTS, provision for a complete list of services that
require pre-certification.
Deductible is taken after reduction.
Coinsurance is applied to remainder of the reduced amount.
Inpatient Services
Subject to Deductible and Coinsurance unless otherwise noted
Charges are Subject to Usual, Reasonable, and Customary
Limits per Certificate Period up to the Maximum Period of Coverage
Benefit Limits
Inpatient Physician
Visit Limit: 1 per day Maximum per Day Visit: $40
Maximum Visit Limit: 30
Specialist Consultation
Maximum Limit: $350
Must be ordered by attending Physician
Intensive Care
Additional Benefit per Day: $400
Maximum Days: 8
Benefit Limits
Outpatient Services
Subject to Deductible and Coinsurance unless otherwise noted
Charges are Subject to Usual, Reasonable, and Customary
Limits per Certificate Period up to the Maximum Period of Coverage
Outpatient Physician
Daily Visit Limit: 1 Maximum per Visit: $50
Maximum Visit Limit: 10
Physical Therapy:
Daily Visit Limit: 1 Maximum per Visit: $25
Maximum Visit Limit: 12
Emergency Services
NOT Subject to Deductible or Coinsurance unless otherwise noted
Charges are Subject to Usual, Reasonable, and Customary
Limits per Certificate Period up to the Maximum Period of Coverage
Benefit Limits
Other Services
NOT Subject to Deductible or Coinsurance unless otherwise noted.
Charges are Subject to Usual, Reasonable, and Customary
Limits per Certificate Period up to the Maximum Period of Coverage
Dental Accident
Maximum Limit: $350
Subject to Deductible
Terrorism
Maximum Limit: $50,000
Not subject to Deductible
B. AGREEMENT: Sirius International Insurance Corporation (publ) (the Company) promises and agrees to provide the Insured
Person with the benefits described in the Master Policy, as outlined herein and coverage for which is certified hereunder by
the Company. The Company makes this promise and agreement in consideration of the Assured's Application, the accuracy
and truthfulness of the Insured Person's Application and payment of Premium, and subject to all of the Terms of the Master
Policy as contained therein, including any Riders. The Master Policy is effective as of April 1, 2017, and shall remain in
effect until terminated in accordance with the CONDITIONS AND GENERAL PROVISION, TERMINATION OF MASTER
POLICY provision. This Certificate shall be effective as of the Effective Date of Coverage shown on the Declaration, and
shall remain in effect until terminated in accordance with the CONDITIONS AND GENERAL PROVISION, TERMINATION
OF COVERAGE FOR INSURED PERSONS provision. This Certificate is not part of the insurance contract. The contract
is the Master Policy, the Application, the Declaration and any applicable Riders. This Certificate is merely a description of
and evidence of the Insured Person’s rights and benefits under the contract. The Declaration likewise is evidence of the
coverage under the contract and a statement of the Effective Date of Coverage, subject always to the terms of coverage
contained within the contract. The Company hereby recognizes International Medical Group®, Inc., as the Company’s
authorized agent and representative, and as the Plan Administrator of the Master Policy and this Certificate. Subject to the
CONDITIONS AND GENERAL PROVISIONS and SERVICE OF SUIT; VENUE; CHOICE OF LAW; TRIAL BY COURT
provisions, all communications, notices and payments to the Company that are required or permitted under the Master
Policy and/or as described in this Certificate should be transmitted through the Plan Administrator, and receipt of same by
the Plan Administrator shall be considered receipt by the Company. THIS INSURANCE IS ISSUED PURSUANT TO
APPLICABLE SURPLUS LINES LAW. PERSONS INSURED BY SURPLUS LINES CARRIERS DO NOT HAVE THE
PROTECTION OF STATE INSURANCE GUARANTY LAWS TO THE EXTENT OF ANY RIGHT OF RECOVERY FOR THE
OBLIGATION OF AN INSOLVENT UNLICENSED INSURER.
C. CONDITIONS AND GENERAL PROVISIONS: The following Terms are conditions precedent to the Company's liability
under the insurance provided to the Insured Person pursuant to and in accordance with the Terms of the Master Policy, as
represented by this Certificate (such insurance being sometimes referred to herein as “this insurance” or “the plan”):
(1) ENTIRE AGREEMENT: The Master Policy, including the Application, the Declaration, and any Riders, which constitutes
the entire agreement between the Insured Person, the Assured and the Company (“Insurance Contract”). This Certificate,
including the Application, the Declaration, and any Riders, is an outline and evidence of the insurance provided by the
Master Policy. This Certificate does not extend or change the coverage provided by the Master Policy. The insurance
evidenced by this Certificate is subject to all Terms of the Master Policy, including the Application, the Declaration, and any
Riders.
(2) PREMIUM: Payment of required Premium shall be remitted to the Company on or before the Effective Date of Coverage.
In accordance with the CANCELLATION BY INSURED PERSON provision, the Insured Person has the right to cancel the
Certificate and to have the premium refunded if, after examination of the Certificate, the insured person is not satisfied for
any reason.
(3) CLAIMS NOTIFICATION: All claims and related claim information should be filed with the Company through the Plan
Administrator at the contact information below, or online at [Link] as soon as possible:
International Medical Group
Attn: Claims Department
PO Box 88500
Indianapolis, IN 46208-0500
USA
(4) PROOF OF CLAIM: When the Company receives notice of a claim for benefits under this insurance from or on behalf of
an Insured Person it will provide the Insured Person with a claim form for filing Proof of Claim.
(a) The following items must be submitted by or on behalf of the Insured Person to be considered a complete Proof of Claim
eligible for consideration of coverage under this insurance.
(i) a duly completed, timely submitted, and signed claim form and authorization for release of information; and
(ii) all original itemized bills and statements of services rendered from all Physicians, Hospitals and other healthcare or
medical service providers involved with respect to the claim; and
(iii) all original receipts for any costs, fees or expenses that have been incurred or paid by or on behalf of the Insured
Person with respect to the claim, including without limitation all original receipts for any cash and/or credit card
payments. The provider of service’s full name, address, telephone number (including area/country code), date of
service, description of services (applicable procedure codes), and diagnosis code must be included on the receipts.
(5) APPEALING A CLAIM: In the event the Company denies all or part of a claim, the Insured Person t shall have sixty (60)
days from the date that the notice of denial was mailed to the Insured Person's last known residence or mailing address
within which to appeal the determination. The Insured Person must file two (2) appeals prior to bringing any legal action
under the contract of insurance. The Insured Person should submit a written request for an appeal along with comments,
all relevant, pertinent or related documents, medical records, and other information relating to the claim. The Company’s
review will take into account all comments, documents, records, and other information submitted by the Insured Person
relating to the claim, without regard to whether such information was submitted or considered in the initial claim
determination. Upon receipt of a written appeal, the Company shall have an opportunity for further reasonable investigation
and/or review as set forth in the EXTENSION/AMENDMENT provision, and will respond in writing as soon as reasonably
practicable, and in any event within ninety (90) days from receipt thereof.
The appeal must be sent to:
International Medical Group
Attn: Benefit Review
2960 N. Meridian Street
Indianapolis, IN, 46208
USA
(6) ASSIGNMENT, CHANGE OR WAIVER: Notwithstanding any law, statute, judicial decision, or rule to the contrary which
may be or may purport to be otherwise applicable within the jurisdiction, locale or forum state of any healthcare or medical
service provider, no transfer or assignment of any of the Insured Person's rights, benefits or interests under this insurance
shall be valid, binding on, or enforceable against the Company (or the Plan Administrator) unless first expressly agreed and
consented to in writing by the Company. Any such purported transfer or assignment not in compliance with the foregoing
Terms shall be void ab initio and without effect as against the Company (or the Plan Administrator), and the Company shall
have no liability of any kind under this insurance to any such purported transferee or assignee with respect thereto. The
Terms of the Master Policy as evidenced by this Certificate shall not be waived, modified or changed except by the express
written agreement of the Company.
(7) SERVICE OF SUIT; VENUE; CHOICE OF LAW; TRIAL BY COURT: No action at law or in equity can be brought by an
Insured Person to recover on the contract of insurance prior to the later of (a) expiration of the later of sixty (60) days after
written Proof of Claim has been furnished in accordance with the contract of insurance or (b) exhaustion of two (2) appeals
under the APPEALING A CLAIM provision. No action at law or in equity can be brought after the expiration of three (3)
years after the time written Proof of Claim is required to be furnished under the contract of insurance. The contract of
insurance between the Insured Person and the Company as represented by the Master Policy and evidenced by this
Certificate shall be deemed issued, finalized and made in Indianapolis, Indiana. Sole and exclusive jurisdiction and venue
for any court action or administrative proceeding relating to this insurance shall be in Marion County, Indiana, for which the
Insured Person expressly consents. The subjects, risks and benefits of insurance covered by the Master Policy and
evidenced by this Certificate are not intended or considered by the Insured Person or the Company (or the Plan
Administrator) to be resident, located, or to be performed in any particular State of the United States. Indiana surplus lines
law shall govern all rights and claims raised under this Certificate of Insurance.
In the event of the failure of the Company to provide benefits or pay or reimburse any amount claimed to be due under this
insurance, the Company, at the request of the Insured Person and upon receipt of lawful process or summons, will submit
to the jurisdiction of a court of competent subject matter jurisdiction located in Marion County, Indiana, provided there exists
an independent statutory and constitutional basis for in personam jurisdiction over the Company in said court and by said
forum State. The Company and the Insured Person consent to personal jurisdiction and venue in the Circuit and/or Superior
Courts of Marion County, Indiana, and in the United States District Court for the Southern District of Indiana, Indianapolis
Division (assuming that federal jurisdiction is otherwise appropriate and lawful). All trials regarding any dispute under this
insurance shall be exclusively presented to and determined solely by the court as the trier of fact, without a jury. The
Company reserves the right, acting by and through the Plan Administrator, to initiate and pursue actions for declaratory
judgment and/or other appropriate relief with respect to the validity, binding effect, administration of and/or any dispute or
controversy arising under this insurance. In any suit instituted by or against the Company or the Insured Person pursuant
to the Terms of this provision, the Company and the Insured Person will abide by the final decision of such Indiana court or
of any appellate court in the event of an appeal.
Visitors Care 04.25.17 v1.3 7 Plan A 04.01.17
Nothing in this provision, constitutes or should be deemed, considered or understood to constitute a waiver of the
Company's rights to: (a) oppose venue, procedural and/or substantive choice of law, personal jurisdiction, or subject matter
jurisdiction in any forum other than the Circuit or Superior Courts of Marion County, Indiana, or the United States District
Court for the Southern District of Indiana, Indianapolis Division (assuming that federal jurisdiction is otherwise appropriate
and lawful), (b) commence an action in any court of competent jurisdiction in or outside of the United States, (c) remove an
action to a United States District Court, or (d) seek transfer of a case to another court or forum as permitted by the laws of
such forum or the laws of the United States or of any State in the United States, as applicable; all of which rights are
expressly reserved and retained.
Subject to and without limiting, expanding, superseding, modifying or waiving any of the foregoing Terms contained in this
provision pursuant to any statute of any State, territory or district of the United States which makes provision thereof, the
Company hereby designates the Superintendent, Commissioner, or Director of Insurance (or such other officer specified
for that purpose in the statute), or his successor or successors in office, as its true and lawful attorney, under a special
power of attorney, upon whom may be served any lawful process issued in connection with the initiation of any action, suit
or proceeding instituted by or on behalf of the Insured Person arising out of this insurance, including specifically the
Commissioner of Insurance for the Indiana Department of Insurance, 311 West Washington Street, Suite 300, Indianapolis,
IN 46204, and hereby designates and appoints John P. Dearie, Jr., Esq., Locke Lord, LLP, Brookfield Place, 200 Vesey
Street, 20th Floor, New York, New York 10281-2101, as its attorney-in-fact and agent for service of process to whom said
officer or Commissioner is authorized to mail or serve any such process or a true copy thereof.
For Florida residents only: If any dispute shall arise as under the terms and conditions of this Certificate, such dispute may
be referred to arbitration in accordance with the procedures of the American Arbitration Association. Any such arbitration
shall be held within fifty (50) miles of the Insured Person’s residence, with the Company to pay costs and fees (not including
any attorney fees) of the proceeding in excess of five hundred dollars ($500.00).
(8) MISREPRESENTATION: Any false representation incomplete information, misleading statement, misstatement, omission,
concealment or fraud, whether or not innocently made, either in the Insured Person's Application which forms a part of the
Master Policy and this Certificate, or in relation to any claim form, statement, certification or warranty made by the Insured
Person or his/her representatives, agents or proxies, whether in writing or otherwise, to the Company or the Plan
Administrator or their respective agents, employees or representatives, or in connection with the making of any claim under
this insurance, shall render the Declaration and this Certificate null and void and all claims and benefits under this insurance
shall be forfeited and waived.
(9) INSOLVENCY: The insolvency, bankruptcy, financial impairment, receivership, voluntary plan of arrangement with creditors
or dissolution of the Assured or any Insured Person shall not impose upon the Company any liability or obligation other than
that specifically included in this insurance.
(10) SUBROGATION CLAUSE: The Insured Person shall undertake to pursue in his/her own name and stead, and to fully
cooperate with the Company in the pursuit and prosecution of, any and all valid claims that the Insured Person may have
against any third party who may be liable or responsible for any loss or damage arising out of any act, omission or occurrence
which results or may result in a loss payment, provision of benefits, or coverage of claim by the Company under this
insurance, and to fully account to the Company for any amounts recovered or recoverable in connection therewith, on the
basis that the Company shall be reimbursed and entitled to recover first in full for any sums paid or to be paid by it before
the Insured Person shares in any amount so recovered. The Insured Person further agrees and understands that the
Company requires the Insured Person to complete a subrogation questionnaire, sign an acknowledgment of the Company's
Subrogation rights and sign an agreement before the Company considers paying, or continues to pay, any claims. Should
the Insured Person fail to so cooperate, account, or to prosecute any valid claims against any such third party or parties,
and the Company thereupon or otherwise becomes liable or otherwise obligated to make payment under the Terms of this
insurance, then the Company shall be fully subrogated to all rights and interests of the Insured Person with respect thereto
and may prosecute such claims in its own name as subrogee. The Insured Person’s submission of Proof of Claim or
acceptance of coverage or benefits under this insurance shall be deemed to constitute an authorization, consent and
assignment of such subrogation rights by the Insured Person to the Company. The Insured Person agrees the Company
has a secured proprietary interest in any settlement proceeds the Insured Person receives or may be entitled to receive.
The Insured Person understands and agrees the Company is entitled to a constructive trust interest in the proceeds of any
settlement or recovery. The Insured Person agrees to include the Company as a co-payee on any settlement check or
check from any third party or insurer. The Insured Person agrees he/she will not release any party or their insured without
prior written approval from the Company, and will take no action which prejudices the Company's rights. The Insured Person
is obligated to inform their legal representative of the Company’s rights and lien and to make no distributions from any
settlement or judgment which will in any way result in the Company receiving less than the full amount of its lien without the
written approval of the Company. Any amount recovered by the Company in accordance with the foregoing shall first be
used to pay in full the costs and expenses of collection incurred by the Company, including reasonable attorneys’ fees, and
for reimbursement to the Company for any amount that it may have paid or become liable to pay under this insurance. Any
remaining amounts recovered shall be paid to the Insured Person or other persons lawfully entitled thereto, as applicable.
In the event that the Insured Person receives any form or type of settlement and either fails or refuses to abide by the terms
(11) OTHER INSURANCE: The Company shall not be liable or obligated to provide any coverage or benefits or to pay or
reimburse any claim under this insurance if there is any other insurance, membership benefit, workers’ or workplace
compensation coverage program or other government program, reimbursement or indemnification coverage, right of
contribution, recoupment or recovery, contract, or any other third-party obligation or liability for provision of benefits (“Other
Coverage”) which would, or would but for the existence of this insurance, be available or obligated to provide such benefit
or to pay or reimburse or provide indemnity for such claim, except in respect of any excess beyond the amount payable or
provided under such Other Coverage had this insurance not been effected. The Company shall not be liable or obligated
to provide any benefit or to pay or reimburse any claim in respect to Treatment or supplies furnished by any program or
agency funded by any government or governmental authority.
(12) CANCELLATION BY INSURED PERSON: The Insured Person shall have three (3) days from the Initial Effective Date of
Coverage (the “Review Period”) to review the benefits, conditions, limitations, exclusions and all other Terms of the Master
Policy as evidenced and outlined by this Certificate. If not completely satisfied, the Insured Person may request cancellation
of this insurance retroactive to the Initial Effective Date of Coverage by sending written request to the Company by mail or
fax and received by the Company within the Review Period, thereby qualifying to receive a full refund of Premium paid.
Upon effectuation of such cancellation and refund, neither the Company nor the Insured Person shall have any further
rights, liabilities or obligations under this insurance. After the Review Period, the following conditions apply f if the Insured
Person wishes to cancel the insurance:
(a) If any claims have been filed with the Company, the Premium is fully earned and is non-refundable.
(b) If no claims have been filed with the Company:
(i) a cancellation fee of twenty-five dollars ($25.00) will be charged; and
(ii) refund of premium will be considered on a pro-rata basis.
(13) APPLICABLE CURRENCY: All benefit amounts, coverage, monetary limits and sub-limits, and other amounts stated in
the Master Policy, the Application, the Declaration, this Certificate, and in any Riders, including Premium, are in United
States dollars.
(14) COOPERATION: The Insured Person and his/her Physicians, Hospitals and other healthcare and medical service providers
and suppliers shall undertake to cooperate fully with the Company and the Plan Administrator in reviewing, investigating,
adjudicating, considering an appeal of, and/or administering any claim for benefits under this insurance, including granting
full right of access to all relevant, pertinent or related records, medical documentation, medical histories, reports, lab or test
results, x-rays, and all other available evidence relating to or affecting the review, investigation, adjudication or
administration of the claim. The Company at its own expense shall have the right and opportunity to examine all evidence
related to a claim when and as often as it may reasonably require during the pendency of a claim hereunder. The Company
at its option may suspend or pend adjudication of a claim, and/or may deny benefits and/or coverage for a claim, when there
has been:
(i) a refusal to so cooperate; and/or
(ii) an unreasonable delay in such cooperation, and/or
(iii) any other act or omission on the part of the Insured Person and/or his/her healthcare providers which hinders, delays,
impairs, or otherwise prejudices the performance of the Company’s obligations under this insurance.
(15) CLAIM SETTLEMENT: Eligible and covered claims for Eligible Medical Expenses or other benefits under this insurance
that have previously been paid by or on behalf of the Insured Person at the time of the Company’s favorable adjudication
thereof will be reimbursed by the Company directly to the Insured Person, by check, at his/her last known residence or
mailing address. While this insurance is in effect, in order to effectuate proper administration, the Insured Person shall
undertake to promptly notify the Company of any change in such addresses. Eligible and covered claims for Eligible Medical
Expenses or other benefits under this insurance that have not been paid by or on behalf of the Insured Person at the time
of adjudication will be paid by the Company by check or electronic funds transfer to the Insured Person at his/her last known
residence or mailing address, or, at the sole option and discretion of the Company (but without obligation to do so), and as
an accommodation to the Insured Person, directly to the provider(s), as applicable. All claim settlements, payments and
reimbursements are subject to the applicable Deductible and Coinsurance, if any, and to the benefit limits and sub-limits
and all other Terms of this insurance. No healthcare or medical service provider or supplier, or any other third-party, shall
have any direct or indirect interest, claim or right of action against the Company under this Certificate, the Declaration or
the Master Policy, whether by purported assignment of benefits, subrogation of interests or otherwise, unless first expressly
agreed and consented to in writing by the Company, and notwithstanding the Company’s exercise or failure to exercise any
option or discretion under this provision regarding the method of claim payment. No such provider, supplier or other third-
party is intended to have or shall have any rights as a third-party beneficiary under this Certificate, the Declaration, or the
Master Policy.
Visitors Care 04.25.17 v1.3 9 Plan A 04.01.17
(16) FRAUDULENT CLAIMS: A person who knowingly and with intent to defraud the Company files a statement of claim
containing any false, incomplete, or misleading information commits a felony. If any claim or request for benefits under this
insurance shall knowingly be in any respect false, incomplete, misleading, concealing, fraudulent or deceitful, or if the
Insured Person or anyone acting for or on his/her behalf under this insurance knowingly uses any false, incomplete,
misleading, concealing, fraudulent or deceitful statements regarding the Insured Person, the insurance contract and all
coverage thereunder may be cancelled, voided, rescinded and terminated by the Company in its sole and absolute
discretion, and the Company shall have no obligation or liability for any such benefits, coverage or claims.
(17) ARBITRATION: With the exception of Florida residents’ option to refer to arbitration, no claim for benefits for which liability,
eligibility, or coverage under this insurance has been denied in whole or in part by the Company nor any other dispute or
controversy arising under or related to this insurance shall be arbitrable or subject to arbitration under any circumstances
or for any reason.
(18) TERMINATION OF MASTER POLICY: The Master Policy can be terminated at any time by either the Company or the
Assured by giving at least thirty (30) days written notice to the other and to the Insured Person. Such termination will have
no effect on this Certificate prior to the date of the termination, or on eligible coverage or benefits under this insurance
accrued prior thereto. No additional Certificates will be issued or further Applications accepted for the plan after the date
the Master Policy is terminated.
(19) TERMINATION OF COVERAGE FOR INSURED PERSONS: Coverage and benefits for the Insured Person under this
insurance will terminate effective at 12:01 AM, EST, on the earliest of the following dates:
(a) the next day following the end of the coverage period for which Premium has been fully and timely paid; or
(b) the termination date as shown on the Declaration for this Certificate; or
(c) the date the Master Policy is terminated; or
(d) the date the Insured Person returns to his/her Home Country (subject to the INCIDENTAL HOME COUNTRY COVERAGE
provision); or
(e) the next day following twelve (24) months from the Initial Effective Date; or
(f) the date the Insured Person first fails to meet or no longer meets the eligibility requirements for this insurance as set forth
in the Master Policy and outlined in this Certificate; or
(g) the date the Company, at its sole option, elects to cancel from the insurance plan (sometimes referred to herein as “this
insurance plan”) all insured persons of the same gender, age, class or geographic location as the Insured Person, provided
the Company gives no less than thirty (30) days advance written notice by mail to the Insured Person's last known residence
or mailing address of its intent to exercise such option; or
(h) the date the Insured Person enters active military service; or
(i) The date specified by the Company in any notice of cancellation, forfeiture or rescission issued pursuant to or as a result of
the circumstances set forth in the MISREPRESENTATION, CANCELLATION BY INSURED PERSON, FRAUDULENT
CLAIMS, RIGHT OF RECOVERY or RENEWAL/AMENDMENT.
Coverage for the Insured Person shall remain in full force and effect unless terminated pursuant to this provision, except as
otherwise provided in the Master Policy, the Declaration, or this Certificate.
(20) PATIENT ADVOCACY: Neither the Company nor the Plan Administrator shall have any right, obligation, or authority of
any kind to ultimately select Physicians, Hospitals, or other healthcare or health service providers for the Insured Person or
to make any medical Treatment decisions for or on behalf of the Insured Person, and all such decisions shall be made solely
and exclusively by the Insured Person and/or his/her guardians, family members and treating Physicians and other
healthcare providers. Subject to the foregoing, the Company may determine that a particular claim, benefit, Treatment, or
diagnosis occurring under or relating to this insurance may be placed under the Company’s “Patient Advocacy” program to
ensure that Medically Necessary Treatment and supplies are provided in the most cost effective manner. In the event the
Company determines that a claim, benefit, Treatment, or diagnosis meets the Company’s Patient Advocacy program
guidelines, the Company will notify the Insured Person as soon as reasonably practicable, and a Patient Advocate will be
assigned to the Insured Person. Thereafter, the Company’s Patient Advocate may make evaluations and/or
recommendations of Treatment settings and/or procedures and/or supplies that may be more cost effective for the Company
and/or the Insured Person. Such recommendations will be made with input from the Insured Person and/or the Insured
Person's guardians, family members and treating Physicians and other healthcare providers, and will be made only when it
can be reasonably demonstrated that the Medically Necessary Treatment and/or supplies can be provided in a more cost
effective manner to the Company and/or the Insured Person. The Company will use its best efforts to evaluate and
recommend Treatment settings and/or procedures and/or supplies that can reasonably be expected to result in the same
or better care of the Insured Person. The Insured Person is under no obligation to accept or follow any of the Company’s
recommendations. However, if the Insured Person accepts and follows any of the Company's recommendations, the
Insured Person agrees to hold the Company and the Company’s agents and representatives, including the Patient
(21) RIGHT OF RECOVERY: In the event of overpayment by the Company of any claim for benefits under this insurance, for
any reason, including without limitation because:
(a) all or part of the claim was not incurred by or paid by or on behalf of the Insured Person; or
(b) the Insured Person or any member of the Insured Person's family, whether or not the family member is or was an Insured
Person under this insurance plan, is repaid or is entitled to be repaid for all or part of the claim by OTHER COVERAGE or
by or from a source other than the Company; or
(c) all or part of the claim was not eligible for payment or coverage under the Terms of this insurance; or
(d) all or part of the claim was paid or reimbursed based on an incorrect or mistaken application of benefits under this insurance; or
(e) all or part of the claim has been excused, waived, abandoned, forfeited, discounted or released by the provider or supplier; or
(f) the Insured Person is not liable or responsible as a matter of law for all or part of a claim;
The Company shall have the right to receive a refund and to recover the amount of overpayment from the Insured Person
and/or the Hospital, Physician, and/or other provider of services or supplies (as the case may be). The amount of the refund
and recovery for overpayment of claims shall be the difference between:
(i) the amount actually paid by the Company; and
(ii) the amount, if any, that should have been paid by the Company under the Terms of this insurance; and
For all other overpayments, the amount of the refund and recovery shall be the amount overpaid.
If the Insured Person, Hospital, Physician, or other provider of services or supplies does not promptly make any such refund
to the Company, the Company may, in addition to any other rights or remedies available to it (all of which are reserved):
(i) reduce or deduct from the amount of any future claim that is otherwise eligible for coverage or payment under this
insurance, to the full extent of the refund due to the Company; and/or
Cancel this Certificate and all further coverage of the Insured Person under the Master Policy by giving thirty (30) days
advance written notice by mail to the Insured Person at his/her last known residence or mailing address, and offset against
the amount of any refund of Premium due the Insured Person to the full extent of the refund due to the Company.
(22) RENEWAL / AMENDMENT: The Insured Person can request coverage under the Visitors CareSM plan to be renewed for
extended Periods of Coverage from five (5) days to twelve (12) months up to a maximum total of twenty-four (24) continuous
months. Renewability is subject to the Insured Person’s continued eligibility for the plan. Any one (1) Period of Coverage
may not exceed twelve (12) months. If any Period of Coverage under this insurance has lapsed or terminated for any
reason, coverage under the Visitors Care plan cannot be renewed, but may be separately written under a new Certificate
(only after all applicable eligibility guidelines are met). A new Application with premium must be received by the Company
in order to effect newly written coverage, and upon acceptance, a new Certificate will be issued and a new initial Period of
Coverage will be established. New deductibles, scheduled benefit limits and sub-limits, conditions of coverage, eligibility
requirements, and Pre-existing Condition exclusions will apply to any separately written and non-continuous coverage
periods.
(a) At the time of any request for renewal, the Insured Person must satisfy all of the then-current eligibility requirements for this
insurance, as established by the Company at its sole discretions (refer to the ELIGIBILITY provision for further details.); and
(b) The maximum period of continuous coverage under this insurance, including the initial Period of Coverage and any renewed
and extended Period(s) of Coverage, may not exceed a total of twenty-four (24) continuous months; and
(c) New Deductible and Coinsurance will apply for each Period of Coverage under this insurance; and,
(d) Upon the Company’s acceptance of a renewal Application, a new declaration of insurance and the then-current form of
Certificate of insurance for this insurance plan will be issued to the Insured Person by the Company.
(23) EXPLANATION OR VERIFICATION OF BENEFITS: In the event of any verbal or telephone inquiry, every attempt will be
made to help the Insured Person and his/her healthcare providers and suppliers understand the status, scope and extent
of available benefits and coverage under this insurance; provided, however, that no statement made by any agent, employee
or representative of the Company or the Plan Administrator will be deemed or construed as an actionable representation,
promise, or an estoppel, or will create any liability against the Company or the Plan Administrator or be deemed or construed
to bind the Company or to modify, replace, waive, extend or amend any of the Terms of the Master Policy or this Certificate,
unless expressly set forth in writing and signed by an authorized agent or representative of the Company. Actual eligibility
determinations, benefit verifications, final coverage decisions and claim adjudications, and final payments and/or
reimbursements of benefits or claims shall be determined and adjudicated only after or at the time a proper and complete
Application and/or Proof of Claim is submitted (as the case may be), an opportunity for reasonable investigation and/or
review is provided, cooperation required hereunder received, and all facts and supporting information, including relevant
data, information and medical records when deemed necessary or appropriate by the Company, are presented in writing.
Appealed claims may be further investigated and/or reviewed. The Terms of the Master Policy govern all available coverage
and payments made or to be made. If a definite answer to a specific benefits or coverage question is required for any
reason, the Insured Person or his/her healthcare providers may submit a written request to the Company, including all
pertinent medical information and a statement from the attending Physician (if applicable), and a written reply will be sent
by the Company and kept on file. If the Company elects to verify generally and/or preliminarily to a provider or the Insured
Person that an Injury, Illness, diagnosis or proposed Treatment is or may be covered under this insurance, or that benefits
for same are or may be available as outlined in this Certificate, any such verification of benefits does not guaranty either
payment of benefits or the amount or eligibility of benefits. Final eligibility determinations, coverage decisions, claim
appeals, and actual reimbursement or payment of claims or benefits are subject to all Terms of this insurance, including
without limitation filing a proper and complete Proof of Claim and complying with the COOPERATION provision.
D. ELIGIBILITY: If an Insured Person is not eligible, this Certificate is void ab initio and all premium paid will be refunded. In
order to be eligible and qualified for coverage under this insurance, a person must:
(1) not be a citizen or have a permanent residence in the United States; and
(2) not be a citizen of the Host Country; and
(3) legally entered the Host Country; and
(4) must be traveling outside of his/her Home Country
(5) be at least fifteen (15) days old and less than seventy-nine (79) years of age; and
(6) complete and sign an Application as the Insured Person (or be listed thereon by proxy as an applicant and proposed Insured
Person), and/or as the Insured Person’s spouse and/or Dependent Child; and
(7) for Insured Persons sixty-five (65) years of age and older visiting the United States of America, initial Period of Coverage
must begin within thirty (30) days of arrival in the United States or must have proof of valid international travel insurance
coverage expiring no more than thirty (30) days prior to initial Effective Date of Coverage. United States domestic health
care coverage does not meet this eligibility requirement; and
(8) pay the required Premium on or before the Effective Date of Coverage.
(9) not be Hospitalized, Disabled, or HIV+ on the Initial Effective Date; and
(10) receive notification of acceptance of his/her Application or extension from the Company; and
(1) GENERAL REQUIREMENTS: To comply with the Pre-certification requirements of this insurance for the Treatments and/or
supplies listed in the SPECIFIC REQUIREMENTS provision, above, the Insured Person or his/her Physician or healthcare
provider must:
(a) contact the Company through the Plan Administrator at the telephone numbers printed on the Insured Person’s ID card, as
soon as possible before the Treatment or supply is to be obtained, as follows:
Inside the United States: +1.800.628.4664 E-mail: acm@[Link]
Outside the United States: +1.317.655.4500 (Collect if necessary) Website [Link] and
(a) comply with the instructions of the Company and submit any information or documents required by the Company; and
(b) notify all Physicians, Hospitals and other healthcare providers that this insurance contains Pre-certification requirements
and ask them to fully cooperate with the Company.
(3) EMERGENCY PRE-CERTIFICATION: In the event of an Emergency Hospital admission, Pre-certification must be
completed within forty-eight (48) hours after the admission or as soon as is reasonably possible.
(4) CONCURRENT REVIEW: For Inpatient Treatment of any kind, the Company will Pre-certify a limited number of days of
confinement based upon the disclosed medical condition. Thereafter, Pre-certification must again be requested and
approved if additional days of Inpatient Treatment are necessary.
(5) APPEAL PROCESS: If the Insured Person disagrees with a Pre-certification decision of the Company, the Insured Person
may in writing ask the Company to reconsider the decision and may supply additional documentation to support the appeal.
F. ELIGIBLE MEDICAL EXPENSES: Subject to the Terms of this insurance, including without limitation the Deductible and
the various limits and sub-limits set forth in the BENEFIT SUMMARY, herein, and the EXCLUSIONS provision, the
Company will reimburse the Insured Person for the following costs, Charges and expenses incurred by the Insured Person
during the Certificate Period with respect to an Illness or Injury suffered or sustained by the Insured Person during the
Certificate and while this Certificate is in effect, so long as the Charges are Usual, Reasonable and Customary and are
incurred for Treatment or supplies that are Medically Necessary:
(1) Charges incurred at a Hospital for: Inpatient Services:
(a) daily room and board and nursing services not to exceed the he per day limit stated in the BENEFIT SUMMARY; and
(b) daily room and board and nursing services in an Intensive Care Unit not to exceed the per day limit stated in the BENEFIT
SUMMARY; and
(c) Surgery including services and supplies; and
(d) assistant surgeon including services and supplies; and
(e) anesthesia including services administered by a Physician and supplies; and
(f) use of observation, operating, Treatment or recovery room to be included in the per day room and board limit; and
(g) services and supplies which are routinely provided by the Hospital to persons for use while Inpatient including medications
and to be included in the per day room and board limit; and
(h) Inpatient Physician visits not to exceed the visit and limit maximums stated in the BENEFIT SUMMARY.
(a) dressings, sutures, casts or other supplies that are Medically Necessary to be included in Physician visits; and
(b) diagnostic testing using radiology, ultrasonographic or laboratory services (psychometric, behavioral and educational testing
are not included); and
(c) anesthesia and their administration by a Physician; and
(d) drugs which require prescription by a Physician for Treatment of Illness or Injury, but not for the replacement of lost, stolen,
damaged, expired or otherwise compromised drugs, and for a maximum supply of ninety (90) days of any one prescription;
and
(e) Emergency Local Ambulance Transport necessarily incurred in connection with Injury; and
(f) Emergency Local Ambulance Transport necessarily incurred in connection with an Illness resulting in Hospitalization; and
(g) Outpatient Physician visits not to exceed the visit and limit maximums stated in the BENEFIT SUMMARY;
(h) Telemedicine consultations through an established Telemedicine protocol system will be considered individually based on
medical necessity and appropriateness as determined by the Company under the plan subject to Outpatient Physician visit
limits stated in the BENEFIT SUMMARY; and
(i) Dental Treatment and Dental Surgery, as necessary to restore or replace sound natural teeth lost or damaged resulting
from an Accident related Injury that is covered under this insurance; and; and
(j) physical therapy prescribed by a Physician and performed by a professional physical therapist, and necessarily incurred to
continue recovery from a covered Injury or covered Illness; and
(k) care in a licensed Extended Care Facility upon direct transfer from an acute care Hospital.
(2) to the Insured Person’s closest surviving relative in the following order:
(a) Spouse, or
(b) children, or
(c) issue of deceased children, or
(d) parent(s), or
(e) siblings, or
(f) issue of deceased siblings, or
(g) grandparents, or
(h) siblings of parents.
H. EMERGENCY MEDICAL EVACUATION: Subject to the Terms of this insurance, and the Conditions and Restrictions set
forth below, the Company will reimburse the Insured Person up to the amount shown in the BENEFIT SUMMARY for the
following transportation costs when the Company or Plan Administrator arranges such transportation and expenses are
incurred by the Insured Person arising out of or in connection with an Emergency Medical Evacuation outside the Insured
Person’s Home Country during the Certificate Period:
(1) Emergency air transportation to a suitable airport nearest to the Hospital in the United States, Canada or Mexico where the
Insured Person will receive Treatment; and
(2) Emergency ground transportation necessarily preceding Emergency air transportation and from the destination airport to
the Hospital where the Insured Person will receive Treatment; and
(3) Return ground and air transportation, upon medical release by the attending Physician, to the United States, Canada or
Mexico where the evacuation initially occurred or to the Insured Person’s Home Country.
I. INCIDENTAL HOME COUNTRY COVERAGE: As an accommodation and supplemental benefit, the Insured Person will
be covered under this insurance during incidental return trips to his/her Home Country (“Incidental Trips”) up to fourteen
(14) days during the Period of Coverage, beginning with the date the Insured Person first arrives back in his/her Home
Country, provided:
(1) the Insured Person has departed his/her Home Country prior to any Incidental Trip; and
(2) the Insured Person has timely paid applicable Premium for at least thirty (30) days of continuous coverage; and
(3) the intention or purpose of the Insured Person’s return trip to the Home Country is not to receive Treatment for an Illness or
Injury incurred or sustained while traveling outside of his/her Home Country; and
(4) the Insured Person’s return trip to the Home Country does not result in receiving Treatment for an Illness or Injury incurred
or sustained while traveling outside of his/her Home Country.
J. RETURN OF MORTAL REMAINS: In the event of the death of the Insured Person during the Certificate Period as a result
of an Illness or Injury covered under this insurance while the Insured Person is outside of his/her Home Country, the
Company will reimburse the authorized personal representative or the estate of the Insured Person up to the amount shown
in the BENEFIT SUMMARY for the costs and expenses incurred to return the Insured Person's Mortal Remains to his/her
Home Country and thereafter to the place of burial or other final disposition (but not including any costs of burial or other
disposition); provided, however, that the Company must coordinate and approve all costs and expenses related to the return
of the Insured Person's Mortal Remains in advance as a condition to the availability of this benefit; or up to the amount
shown in the BENEFIT SUMMARY for preparation, local burial or cremation of the Insured Person’s mortal remains at the
place of death in accordance with the commonly accepted cultural and religious beliefs practiced by the Insured Person.
Visitors Care 04.25.17 v1.3 16 Plan A 04.01.17
Coverage is not provided for burial and cremation costs incurred for religious practitioners, flowers, music, food or
beverages.
K. EXCLUSIONS: All Charges, costs, expenses and/or claims incurred by the Insured Person and directly or indirectly relating
to or arising or resulting from or in connection with any of the following acts, omissions, events, conditions, Charges,
consequences, claims, Treatment (including diagnoses, consultations, tests, examinations and evaluations related thereto),
services and/or supplies are expressly excluded from coverage under this insurance, and the Company shall provide no
benefits or reimbursements and shall have no liability or obligation for any coverage thereof or therefor:
(1) War; Military Action: The Company shall not be liable for and will not provide coverage or benefits for any claim or Charges
incurred with respect to any Illness, Injury or other consequence, whether directly or indirectly, proximately or remotely
occasioned by, contributed to by, or traceable to or arising or incurred in connection with or as a result of any of the following
acts or events:
(a) war, invasion, act of foreign enemy hostilities, warlike operations (whether war be declared or not), or civil war;
(b) mutiny, riot, strike, military or popular uprising, insurrection, rebellion, revolution, military or usurped power;
(c) any act of any person acting on behalf of or in connection with any organization with activities directed towards the overthrow
by force of the Government de jure or de facto or to the influencing of it by violence of any type;
(d) martial law or state of siege or any events or causes which determine the proclamation or maintenance of martial law or
state of siege; and
(e) any use of radiological, chemical, nuclear or biological weapons or any other radiological, chemical, nuclear or biological
events of any type (including in connection with an act of Terrorism).
Any claim, Charges, Illness, Injury or other consequence happening or arising during the existence of abnormal conditions
(whether physical or otherwise), whether or not directly or indirectly, proximately or remotely occasioned by, or contributed
to by, traceable to, or arising in connection with, any of the said Occurrences shall be deemed and considered to be
consequences for which the Company shall not be liable under the Master Policy or this Certificate, except to the extent
that the Insured Person shall prove that such claim, Charges, Illness, Injury or other consequence happened independently
of the existence of such abnormal conditions and/or acts or events.
(2) Terrorism: The Company shall not be liable for and will not provide coverage or benefits in excess of the amount shown
in the BENEFIT SUMMARY for any claim or Charges, Illness, Injury or other consequence, whether directly or indirectly,
proximately or remotely occasioned by, contributed to by, or traceable to or arising in connection with any act of Terrorism;
and provided, further, the Company shall not be liable for and will not provide any coverage or benefits for any claim,
Charges, Illness, Injury or other consequence, whether directly or indirectly, proximately or remotely occasioned by,
contributed to by, or traceable to or arising in connection with the following:
(a) the Insured Person’s active and voluntary planning or coordination of or participation in any act of Terrorism; and/or
(b) any act of Terrorism that takes place in a location, post, area, territory or country for which the United States Department of
State, Bureau of Consular Affairs issued a Travel Warning that was in effect on or within six (6) months prior to the Insured
Person’s date of arrival in said location, post, area, territory or country; and/or
(c) any act of Terrorism that takes place in a location, post, area, territory or country for which the United States Department of
State, Bureau of Consular Affairs issues a Travel Warning that becomes effective or is in effect on or after the Insured
Person’s date of arrival in said location, post, area, territory or country, and the Insured Person unreasonably fails or refuses
to heed such warning and thereafter remains in said location, post, area, territory or country.
(3) Pre-existing Conditions: Charges arising or resulting directly or indirectly from or relating to any Pre-existing Condition,
as herein defined; and
(4) Maternity and Newborn Care: Charges for pre-natal care, delivery, post-natal care, and care of Newborns, including
complications of Pregnancy, miscarriage, complications of delivery and/or complications of Newborns; and
(7) Charges incurred for telephone consultations except Telemedicine consultations through an established Telemedicine
protocol system; and
(11) Charges incurred for any Surgery, Treatment or supplies relating to, arising from or in connection with, for, or as a result of:
(a) weight modification or any Inpatient, Outpatient, Surgical or other Treatment of obesity (including without limitation morbid
obesity), including without limitation wiring of the teeth and all forms or procedures of bariatric Surgery by whatever name
called, or reversal thereof, including without limitation intestinal bypass, gastric bypass, gastric banding, vertical banded
gastroplasty, biliopancreatic diversion, duodenal switch, or stomach reduction or stapling; and/or
(b) modification of the physical body in order to change or improve or attempt to change or improve the physical appearance
or psychological, mental or emotional well-being of the Insured Person (such as but not limited to sex-change Surgery or
Surgery relating to sexual performance or enhancement thereof); and/or
(ii) an Illness for which foot Surgery is Medically Necessary and determined to be the only appropriate method of
Treatment; and/or
(r) hair loss, including without limitation wigs, hair transplants or any drug that promises to promote hair growth, whether or not
prescribed by a Physician; and/or
(s) any sleep disorder, including without limitation sleep apnea; and/or
(t) any exercise program, whether or not prescribed or recommended by a Physician; and/or
(u) any exposure to any non-medical nuclear or atomic radiation, and/or radioactive material(s); and/or
(v) any organ or tissue or other transplant or related services, Treatment or supplies; and/or
(w) any artificial or mechanical devices designed to replace human organs temporarily or permanently; and/or
(x) any efforts to keep a donor alive for a transplant procedure; and/or
(12) Any infection of the urinary tract (including, without limitation, infection of the kidney, ureter, bladder, prostate or urethra)
and any complication, medical condition or other Illness directly or indirectly arising therefrom, that occurs within ninety (90)
days of the Effective Date of this Insurance and that requires Treatment of the Insured Person in a Hospital as an Inpatient;
and.
(13) Charges incurred for any Treatment or supply that either promotes or prevents or attempts to promote or prevent conception
or birth; including but not limited to: artificial insemination; oral contraceptives, Treatment for infertility or impotency;
vasectomy or reversal of vasectomy; sterilization or reversal of sterilization; surrogacy or abortion; and
(14) Charges incurred for any Treatment or supply that either promotes, enhances or corrects or attempts to promote, enhance
or correct impotency or sexual dysfunction; and
(15) Charges incurred for Dental Treatment, except for Accident-related Dental Treatment necessary to repair or replace sound
natural teeth lost or damaged in an Accident covered hereunder, subject to the limits set forth in the BENEFIT SUMMARY;
and
Visitors Care 04.25.17 v1.3 19 Plan A 04.01.17
(16) Charges incurred for eyeglasses, contact lenses, hearing aids, hearing implants and Charges for any Treatment, supply,
examination or fitting related to these devices, or for eye refraction for any reason; and
(17) Charges incurred for eye Surgery, such as but not limited to radial keratotomy, when the primary purpose is to correct or
attempt to correct nearsightedness, farsightedness, or astigmatism; and
(19) Charges incurred for any immunizations and/or Routine Physical Examinations; and
(20) Charges incurred for any travel, meals, transportation and/or accommodations, except as otherwise expressly provided for
in this insurance; and
(21) Charges or expenses incurred for nonprescription drugs, medicines, vitamins, food extracts, or nutritional supplements; IV
vitamin or herbal therapy; drugs or medicines not approved by the United States. Food and Drug Administration or which
are considered “off-label” drug use; and for drugs or medicines not prescribed by a Physician; and
(22) Charges incurred for radiation therapy or Treatment and chemotherapy; and
(23) Charges incurred in Home Country except as expressly provided for in this insurance; and
(25) Charges incurred for Treatment or services provided in the home; and
L. DEFINITIONS: Certain words and phrases used in this Certificate are defined below. Other words and phrases may be
defined elsewhere in this Certificate, including where they are first used.
Accident: An Unexpected occurrence caused by external, visible means and resulting in physical Injury to the Insured
Person.
AIDS: Acquired Immune Deficiency Syndrome, as that term is defined by the United States Centers for Disease Control.
Amateur Athletics: An amateur or other non-professional sporting, recreational, or athletic activity that is organized,
sponsored and/or sanctioned, and/or involves regular or scheduled practices, games and/or competitions (collectively,
“organized athletic activities”). This definition does not include non-organized athletic activities that are non-contact and
engaged in by the Insured Person solely for recreational, entertainment or fitness purposes.
Ancillary Services: All hospital services for a patient other than room and board and professional services. Laboratory
tests and X-rays are examples of ancillary services.
Application: The fully answered and signed individual or Family Application/enrollment form submitted by or on behalf of
the Insured Person for acceptance into this insurance plan, which Application shall be incorporated in and become part of
this Certificate. Any insurance agent/broker or other person or entity assigned to, soliciting, or assisting with the Application
is the agent and representative of the applicant/Insured Person and is not and shall not be deemed or considered as an
agent or representative for or on behalf of the Company or the Plan Administrator.
ARC: AIDS related complex, as that term is defined by the United States Centers for Disease Control.
Assured: The Global Medical Services Group Insurance Trust, c/o Mutual Wealth Management Group, Carmel, IN.
Certificate: This document, including any Riders, as issued to the Insured Person, which describes and provides an outline
and evidence of eligible insurance coverage and benefits payable to or for the benefit of the Insured Person under the
Master Policy. The Application and the Declaration are incorporated herein by this reference and made a part hereof.
Certificate Period: The period beginning on the Effective Date of Coverage of this Certificate, including any extension
purchases, and ending on the earliest of the following dates:
• the termination date specified in the Declaration, or
• the termination date as determined in accordance with the TERMINATION OF COVERAGE FOR INSURED
PERSONS provision.
Visitors Care 04.25.17 v1.3 20 Plan A 04.01.17
Charges: Any cost, fee or tax incurred for Eligible Medical Expenses incurred in the treatment of an Injury or Illness.
Coinsurance: The payment by or obligations of the Insured Person for payment of Eligible Medical Expenses at the
percentage specified in the Schedule of Benefits/Limits contained herein, and exclusive of the applicable Deductible.
Common Carrier: A company or organization that holds itself out to the public as engaging in the business of transporting
persons from place to place by air, rail, bus and/or sea for compensation, offering its scheduled services to the public
generally, and is licensed by a recognized and approved government authority to transport fare-paying passengers. The
term Common Carrier does not include taxi, motorcar, motorcycle, or limousine services, or transportation by animal or
human means (for example, by horse, camel, elephant or rickshaw).
Company: The “Company,” as referred to in the Master Policy and this Certificate, is Sirius International Insurance
Corporation (publ), headquartered in Stockholm, Sweden. This insurance and its risks are underwritten by the Company
as the insurer and carrier, and the Company is solely obligated and liable for the coverage and benefits provided by this
insurance.
Custodial Care: Those types of Treatment, care or services, wherever furnished and by whatever name called, that are
designed primarily to assist an individual in activities of daily life.
Declaration: The Declaration of Insurance issued by the Plan Administrator for and on behalf of the Company to the
Insured Person contemporaneously with this Certificate evidencing the Insured Person’s insurance coverage under the
Master Policy as evidenced by this Certificate, which Declaration shall be incorporated in and become a part of this
Certificate.
Deductible: The dollar amount of Eligible Medical Expenses, as selected on the Application and specified in the
Declaration, that the Insured Person must pay per Period of Coverage prior to receiving benefits or coverage under this
insurance, and exclusive of Coinsurance.
Dental Treatment: Treatment or supplies relating to the care, maintenance or repair of teeth, gums or bones supporting
the teeth, including dentures and preparation for dentures.
Dependent Child: A natural or adopted of the named Insured Person or the named Insured Person’s spouse, who is
unmarried, financially dependent upon the Insured Person and/or such Spouse, and living with the named Insured Person
and/or such Spouse, who is:
(i) under the age of eighteen (18) years old but older than fourteen (14) days and otherwise eligible for this insurance
pursuant to the ELIGIBILITY provision, or
(ii) properly listed and identified on the Application and for whom the proper Premium has been timely paid.
Durable Medical Equipment (DME): Equipment that meets the following criteria: prescribed by a physician, provides
therapeutic benefits or enables individuals to perform certain tasks he or she is unable to undertake otherwise due to certain
medical conditions or illnesses; can withstand repeated use; is primarily and customarily used to serve a medical purpose;
generally is not useful to a person in the absence of an Illness or Injury; and is appropriate for use in the home but may be
transported to other locations to allow the individual to complete instrumental activities of daily living, which are more complex
tasks required for independent living , examples of which include, but are not limited to wheelchairs (manual and electric),
hospital beds, traction equipment, canes, crutches, glucose monitors, walkers, kidney machines, ventilators, oxygen,
monitors, pressure mattresses, lifts, nebulizers, bilirubin (bili) blankets and bilirubin (bili) lights.
Educational or Rehabilitative Care: Care for restoration (by education or training) of a person’s ability to function in a
normal or near normal manner following an Illness or Injury. This type of care includes, but is not limited to, vocational or
occupational therapy, and speech therapy.
Effective Date; Effective Date of Coverage: The date coverage for the Insured Person begins under the Terms of the
Master Policy as evidenced by this Certificate, as indicated on the Declaration.
Emergency: A medical condition manifesting itself by acute signs or symptoms which could reasonably result in placing
the Insured Person's life or limb in danger if medical attention is not provided within twenty-four (24) hours, based upon a
reasonable medical certainty. Immediate medical intervention and attention is required as a result of severe, life threatening
or potentially disabling condition.
Experimental: Any Treatment that includes completely new, untested drugs, procedures, or services, or the use of which
is for a purpose other than the use for which they have previously been approved; new drug procedure or service
combinations; and/or or alternative therapies which are not generally accepted standards of current medical practice.
Extended Care Facility: An institution, or a distinct part of an institution, which is licensed as a Hospital, Extended Care
Facility or rehabilitation facility by the state or country in which it operates; and is regularly engaged in providing twenty-four
(24) hour skilled nursing care under the regular supervision of a Physician and the direct supervision of a Registered Nurse;
and maintains a daily record on each patient; and provides each patient with a planned program of observation prescribed
by a Physician; and provides each patient with active Treatment of an Illness or Injury. Extended Care Facility does not
include a facility primarily for rest, the aged, Substance Abuse, Custodial Care, nursing care, or for care of Mental or Nervous
Disorders or the mentally incompetent.
Family: An Insured Person and his/her Spouse who is covered as an Insured Person under this insurance plan and his/her
natural Child or Children who are under the age of eighteen (18) and covered as Insured Persons under this insurance plan.
HIV: Human Immunodeficiency Virus, as that term is defined by the United States Centers of Disease Control.
HIV+: Laboratory evidence defined by the United States Centers for Disease Control as being positive for Human
Immunodeficiency Virus infection.
Home Country: For United States citizens, the Home Country is the United States. For non-United States citizens, the
Home Country is the country of which the Insured Person is a citizen or national; including any country where the Insured
Person maintains his/her primary residence or usual place of abode and any country of which the Insured Person pays
income taxes or is the possessor of a validly issued passport. In the event there is more than one Home Country under the
above-listed criteria or the person has dual citizenship, the Home Country is the country meeting the above-listed criteria
and listed by the Insured Person as his or her Home Country on the Application.
Home Health Care Agency: A public or private agency or one of its subdivisions, which operates pursuant to law; and is
regularly engaged in providing Home Nursing Care under the supervision of a Registered Nurse; and maintains a daily
record on each patient; and provides each patient with a planned program of observation and Treatment prescribed by a
Physician.
Home Nursing Care: Services and/or Treatment provided by a Home Health Care Agency and supervised by a Registered
Nurse, which are directed toward the personal care of a patient, provided always that such care is Medically Necessary and
in lieu of Medically Necessary Inpatient care, and not primarily for Custodial Care or rehabilitative purposes.
Hospital: An institution which operates as a hospital pursuant to law; and is licensed by the state or country in which it
operates; and operates primarily for the reception, care, and Treatment of sick or injured persons as Inpatients; and provides
twenty-four (24) hour nursing service by Registered Nurses on duty or call; and has a staff of one or more Physicians
available at all times; and provides organized facilities and equipment for diagnosis and Treatment of acute medical, surgical
or mental/nervous conditions on its premises; and is not primarily a long-term care facility, Extended Care Facility, nursing,
rest, Custodial Care, or convalescent home, a place for the aged, drug addicts or abusers, alcoholics or runaways; or similar
establishment.
Host Country: The country or countries other than the Home Country that the Insured Person is traveling T.
Illness: A sickness, disorder, illness, pathology, abnormality, malady, morbidity, affliction, disability, defect, handicap,
deformity, birth defect, congenital defect, symptomatology, syndrome, malaise, infection, infirmity, ailment, disease of any
kind, or any other medical, physical or health condition. Provided, however, that Illness does not include learning disabilities,
or attitudinal or disciplinary problems. All Illnesses that exist simultaneously or which arise subsequent to a prior Illness
and which directly or indirectly relate to or result or arise from the same or related causes or as a consequence thereof or
Visitors Care 04.25.17 v1.3 22 Plan A 04.01.17
from one another are considered to be one Illness. Further, if a subsequent Illness results or arises from causes or
consequences that are the same as or related to the causes or consequences of a prior Illness, the subsequent Illness will
be deemed to be a continuation of the prior Illness and not a separate Illness.
Implant: Any device, object, or medical item that is surgically imbedded, inserted, or installed for medical purposes within
or on a patient’s body, including for orthotic or prosthetic reasons.
Injury: Bodily injury resulting or arising directly from an Accident. All Injuries resulting or arising from the same Accident
shall be deemed to be one (1) Injury.
Inpatient: A person who has been admitted to and is or will be Charged by a Hospital for bed occupancy for purposes of
receiving healthcare services while in the hospital. A patient is considered an Inpatient if billed by the Hospital for Charges
as an Inpatient, and formally admitted as an Inpatient with the expectation he or she will occupy a bed and (1) remain at
least overnight or (2) is expected to need Hospital care for twenty-four (24) hours or more.
Insurance Contract: The Master Policy, including the Application, the Declaration, and any Riders, which constitutes the
entire agreement between the Insured Person, the Assured and the Company.
Insured Person: The person named as the Insured Person on the Declaration.
Intensive Care Unit: A cardiac care unit or other unit or area of a Hospital that meets the required standards of the Joint
Commission on Accreditation of Healthcare Organizations for Special Care Units.
Investigational: Treatment that includes drugs not yet released for distribution by the United States Food and Drug
Administration and/or procedures or services which are still in the clinical stages of evaluation.
Local Ambulance Transport; Local Ambulance Expense: Transportation and accompanying Treatment provided by
designated, licensed, qualified, professional emergency personnel from the location of an Accident or acute Illness to a
Hospital or other appropriate health care facility. Local ambulance transport does not include subsequent inter-facility
transfers of admitted patients.
Master Policy: The applicable Master Policy for Visitors CareSM insurance as issued on an annual basis by the Company
to the Assured, and under which insurance coverage and benefits are provided by the Company to the Insured Person,
subject to the Terms thereof, and as outlined and evidenced by this Certificate and subject to the Terms hereof. The
Company, as insurance carrier and underwriter of the Master Policy, is solely liable and responsible for the coverage and
benefits provided thereunder.
Maximum Limit: The cumulative total dollar amount of benefit payments and/or reimbursements available to an Insured
Person under this insurance during the Insured Person’s Certificate Period. When the Maximum Limit is reached, no further
benefits, reimbursements or payments will be available under this insurance during the Insured Person’s Period of
Coverage.
Medically Necessary; Medical Necessity: A Treatment, service, medicine or supply which is necessary and appropriate
for the diagnosis or Treatment of an Illness or Injury based on generally accepted standards of current medical practice as
determined by the Company. By way of example but not limitation, a service, Treatment, medicine or supply will not be
considered Medically Necessary or a Medical Necessity if it is provided or obtained only as a convenience to the Insured
Person or his/her provider; and/or if it is not necessary or appropriate for the Insured Person's Treatment, diagnosis or
symptoms; and/or if it exceeds (in scope, duration or intensity) that level of care which is needed to provide safe, adequate,
and appropriate diagnosis or Treatment.
Mental or Nervous Disorders: Any mental, nervous, or emotional Illness which generally denotes an Illness of the brain
with predominant behavioral symptoms; or an Illness of the mind or personality, evidenced by abnormal behavior; or an
Illness or disorder of conduct evidenced by socially deviant behavior. Mental or Nervous Disorders include without limitation:
psychosis; depression; schizophrenia; bipolar affective disorder; learning disabilities and attitudinal or disciplinary problems;
any disease or condition, regardless of whether the cause is organic, that is classified as a Mental Disorder in the current
edition of the International Classification of Diseases as published by the U.S. Department of Health and Human Services;
and those psychiatric and other mental Illnesses listed in the current edition of the Diagnostic and Statistical Manual for
Mental Disorders published by the American Psychiatric Association. For purposes of this insurance, Mental or Nervous
Disorder does not include Substance Abuse.
Newborn: An infant from the moment of birth through the first thirty-one (31) days of life.
Period of Coverage: The maximum period of twelve (12) continuous months including the initial Certificate Period and
extensions.
Physician: A duly educated, trained and licensed practitioner of the medical arts. A Physician must be currently and
appropriately licensed by the state or country in which the services are provided, and the services must be within the scope
of that license, training, experience, competence, and health professions standards of practice.
Plan Administrator: The Plan Administrator for this insurance is International Medical Group®, Inc., 2960 N. Meridian
Street, Indianapolis, Indiana, 46208, Telephone Number 317.655.4500, or 1.800.628.4664, Fax Number 317.655.4505,
Website: [Link] Email: info@[Link]. As the Plan Administrator, International Medical Group, Inc.,
acts solely as the disclosed and authorized agent and representative for and on behalf of the Company, and does not have,
and shall not be deemed, considered or alleged to have any, direct, indirect, joint, several, separate, individual, or
independent liability, responsibility or obligation of any kind under the Master Policy, the Declaration, or this Certificate to
the Insured Person or to any other person or entity, including without limitation to any Physician, Hospital, Extended Care
Facility, Home Health Care Agency, or any other health care or medical service provider or supplier.
Pre-certification; Pre-certify: A general determination of Medical Necessity, only, made by the Company in reliance and
based upon the completeness and accuracy of the information provided by the Insured Person and/or the Insured Person’s
healthcare or medical service providers, guardians, Relatives and/or proxies at the time thereof. Pre-certification is not an
assurance, authorization, pre-authorization or verification of coverage, a verification of benefits, or a guarantee of payment.
Pre-existing Condition: Any Injury, Illness, sickness, disease, or other physical, medical, Mental or Nervous Disorder,
condition or ailment that, with reasonable medical certainty, existed at the time of Application or at any time during the three
(3) years prior to the Effective Date of this insurance, whether or not previously manifested, symptomatic or known,
diagnosed, Treated, or disclosed to the Company prior to the Effective Date, and including any and all subsequent, chronic
or recurring complications or consequences related thereto or resulting or arising therefrom.
Premium: The premium payments required to effectuate and maintain the Insured Person’s insurance coverage and
benefits under this insurance, in the amounts and at the times (“Due Dates”) established by the Company in its sole
discretion from time to time.
Professional Athletics: A sport activity, including practice, preparation, and actual sporting events, for any individual or
organized team that is a member of a recognized professional sports organization, is directly supported or sponsored by a
professional team or professional sports organization, is a member of a playing league that is directly supported or
sponsored by a professional team or professional sports organization; or has any athlete receiving for his or her participation
any kind of payment or compensation, directly or indirectly, from a professional team or professional sports organization.
Proof of Claim: Duly completed and signed claim form, authorization to release medical information, Physician, Hospital
and other healthcare provider’s statement detailing out the cost and services rendered and proof of payment for services
rendered. Refer to the PROOF OF CLAIM provision for further details.
Radiology: Specialty services that use medical imaging to diagnose and treat diseases seen within the body. Imaging
techniques used in radiology include X-ray, radiography, ultrasound, computed tomography (CT), nuclear medicine
including positron emission tomography (PET), and magnetic resonance imaging (MRI).
Registered Nurse: A graduate nurse who has been registered or licensed to practice by a State Board of Nurse Examiners
or other state authority, and who is legally entitled to place the letters "R.N." after his or her name.
Relative: A parent, legal guardian, Spouse, son, daughter, or immediate family member of the Insured Person.
Rider: Any exhibit, schedule, attachment, amendment, endorsement, Rider or other document attached to, issued in
connection with, or otherwise expressly made a part of or applicable to, the Master Policy, this Certificate, the Declaration,
or the Application, as the case may be.
Routine Physical Examinations: Examination of the physical body by a Physician for preventative or informative purposes
only, and not for the Treatment of any previously manifested, symptomatic, diagnosed or known Illness or Injury.
Self-inflicted: Action or inaction by the Insured Person that the Insured Person consciously understands will or may cause
or contribute, directly or indirectly, to his or her personal Injury or Illness. Self-inflicted specifically includes failure of an
Spouse: An Insured Person’s legal husband and/or wife. Such Spouse must have met all requirements of a valid marriage
contract in the state of marriage of such parties. The term “Spouse” shall exclude: a husband or wife who is legally separated
or divorced from the Insured Person so long as all requirements have been met of a valid separation agreement or divorce
decree in the state granting such separation or divorce; and/or spouse who is on active military duty; and/or a Spouse who
is covered under this insurance.
Substance Abuse: Alcohol, drug or chemical abuse, misuse, illegal use, overuse or dependency.
Surgery or Surgical Procedure: An invasive diagnostic or surgical procedure; or the Treatment of Illness or Injury by
manual or instrumental operations performed by a Physician while the patient is under general or local anesthesia.
Telemedicine: The use of medical information (beyond a verbal history) exchanged from one healthcare provider site to
another via electronic communications to improve patients' health status. Videoconferencing, transmission of still images,
and remote monitoring of vital signs are all considered part of Telemedicine. Telemedicine services that would be
considered for Medical Necessity and appropriateness by the Company under the plan would include without limit:
• Specialist referral services which typically involves of a specialist assisting a general practitioner in rendering a
diagnosis to guide Treatment.
• Patient consultations using telecommunications to provide medical data, which may include audio, still or live images,
between a patient and a Physician or other healthcare provider for use in rendering a diagnosis and Treatment plan.
This might originate from a remote clinic to a Physician's office using a direct transmission link or may include
communicating electronically.
• Remote patient monitoring using devices to remotely collect and send data from a medical facility to a monitoring
station for interpretation. Such applications might include a specific vital sign, such as blood glucose or heart ECG.
Terms: Terms, provisions, conditions, definitions, limits, sub-limits, limitations, wordings, restrictions, qualifications and/or
exclusions.
Terrorism: Criminal acts, including against civilians, committed with the intent to cause death or serious bodily injury, or
taking of hostages, with the purpose to provide a state of terror in the general public or in a group of persons or particular
persons, intimidate a population, or compel a government of international organization to do or to abstain from doing an act.
Travel Warning: Published statement or web-site document issued by the United States Department of State, Bureau of
Consular Affairs or similar government agency of the Insured Person’s Home Country, warning that travel to specific
identified countries is hazardous and is not advised.
Treated; Treatment: Any and all undertakings, services and/or procedures rendered or employed with respect to the
management and/or care of an Insured Person for the purpose of identifying, testing for, analyzing, diagnosing, treating,
curing, resolving, preventing, monitoring, attending to, caring for, controlling and/or combating any Illness or Injury or the
symptoms or manifestations thereof, including without limitation: verbal or written advice, consultation, examination,
discussion, diagnostic or laboratory testing or evaluation of any kind, pharmacotherapy or other medication, and/or Surgery.
Usual, Reasonable and Customary: A typical and reasonable amount of reimbursement for similar services, medicines,
or supplies within the geographic and/or demographic area in which the Charge is incurred. In determining the typical and
reasonable amount of reimbursement, the Company may, in its reasonable discretion, consider one or more of the following
factors, without limitation: the amount Charged by the provider; the amount Charged by similar providers or providers in the
same or similar locality; the amount reimbursed by other payors for the same or comparable services, medicines or supplies
in the same or similar locality; the amount reimbursed by other payors for the same or comparable services, medicines or
supplies in other parts of the country; the cost to the provider of providing the service, medicine or supply; the level of skill,
extent of training, and experience required to perform the procedure or service; the length of time required to perform the
procedure or service as compared to the length of time required to perform other similar services; the length of time required
to perform the procedure or service as compared to national standards and/or benchmarks; the severity or nature of the
Illness or Injury being treated; and such other factors as the Company, in the reasonable exercise of its discretion,
determines are appropriate.