Facilitating Teamwork
Team Performance Model
1. 7.
1. 7.
Orientation Renewal
Orientation
WHY am I here?
Renewal
WHY continue?
WHY am I here? WHY continue?
6.6.
2.2.
High
High
Trust
TrustBuilding
Building
WHO are you? Performance
Performance
WHO are you? WOW!
WOW!
3. 5.
3. 5.
Goal/Role Implementation
Goal/Role Implementation
Clarification WHO does WHAT
Clarification
WHAT
WHO does
WHEN, WHAT
WHERE?
WHEN, WHERE?
are weWHAT
doing?
are we doing?
4.4.
Commitment
Commitment
HOW do we do it? source: Drexler, Sibbet & Forrester
HOW do we do it?
Team Performance Model
Drexler & Associates
Creating Stages Sustaining Stages
Team Performance Model
Unresolved
• Disorientation
1.
1. • Uncertainty 7.
Orientation 7.
Orientation
WHY am I here? Renewal
WHY am I here? • Fear Renewal
WHY continue?
WHY continue?
Resolved
• Purpose
6.
• Personal Fit 2. 6.
2. High
Trust Building High
• Membership Trust Building Performance
WHO are you?
WHO are you? Performance
WOW!
WOW!
3.
3. 5.
Goal/Role 5.
Goal/Role Implementation
Clarification Implementation
Clarification
WHAT
WHO does WHAT
WHO does WHAT
WHEN, WHERE?
are weWHAT
doing? WHEN, WHERE?
are we doing?
4.
4.
Commitment
Commitment
HOW do we do it?
HOW do we do it? source: Drexler, Sibbet & Forrester
Team Performance Model
Drexler & Associates
Creating Stages Sustaining Stages
Key questions which need answering during
orientation phase...
Unresolved
Why am I here?
1. • Disorientation – What is my fit
1.
Orientation
Orientation
WHY am I here? • Uncertainty – Will others accept me
WHY am I here?
Resolved Do I belong?
• Fear
• Purpose – What do I bring to the table?
• Personal
Fit
Do I want to be here?
– Is the task something important and
• Members
hip useful to the organization?
– Can the team do a better job than us
as individuals?
– Will my skills and point of view be
heard? Does my presence make a
difference?
Team Performance Model
1. 7.
1. 7.
Orientation Renewal
Orientation
WHY am I here?
Renewal
WHY continue?
WHY am I here? Unresolved WHY continue?
• Caution
• Mistrust
6.
2. 6.
High
Trust Building • Facade
Resolved 2.
High
Trust Building
WHO are you? Performance
• Mutual regard WHO are you? Performance
WOW!
WOW!
• Forthrightness
3.
• Spontaneous 3. 5.
Goal/Role 5.
interaction Goal/Role Implementation
Clarification Implementation
Clarification
WHAT
WHO does WHAT
WHO does WHAT
WHEN, WHERE?
are weWHAT
doing? WHEN, WHERE?
are we doing?
4.
4.
Commitment
Commitment
HOW do we do it?
HOW do we do it?
source: Drexler, Sibbet & Forrester
Team Performance Model
Drexler & Associates
Creating Stages Sustaining Stages
Key questions which need answering during
trust building phase...
Unresolved
2.
• Caution Who are you?
2.
Trust Building • Mistrust
Resolved
Trust Building
WHO are you?
WHO are you? • Facade
Can I rely on others?
• Mutual regard Do other people have something to
• Forthrightness bring to the table?
• Spontaneous
interaction Are others genuinely dedicated to the
task?
Will others accept my role?
Do others have personal motives?
Team Performance Model
1. 7.
1. 7.
Orientation Renewal
Orientation
WHY am I here?
Renewal
WHY continue?
WHY am I here? WHY continue?
Unresolved
6.
2. • Apathy 6.
2. High
Trust Building High
Trust Building • Skepticism Performance
WHO are you?
WHO are you? Performance
WOW!
WOW!
• Irrelevant
3. competition
3. 5.
Goal/Role 5.
Goal/Role Implementation
Clarification Implementation
Clarification
WHAT
WHO does WHAT
WHO does WHAT
WHEN, WHERE?
are weWHAT
doing? WHEN, WHERE?
Resolved are we doing?
• Explicit assumptions
4.
4.
• Clear, integrated goals Commitment
Commitment
HOW do we do it?
HOW do we do it?
• Identified roles
source: Drexler, Sibbet & Forrester
Team Performance Model
Drexler & Associates
Creating Stages Sustaining Stages
Key questions which need answering during
goal/role clarification phase...
Unresolved
• Apathy
Goal/Role
3.
3.
• Skepticism
What are the team goals?
Goal/Role
Clarification •
Clarification
WHAT
are weWHAT
doing?
Irrelevant
competition
What’s in scope/out of scope?
are we doing?
Resolved What are individual team member roles?
• Explicit assumptions
• Clear, integrated goals
What are the priorities?
• Identified roles What are the operating assumptions?
Who’s doing what?
How do individual goals relate to team
goals?
Team Performance Model
1. 7.
1. 7.
Orientation Renewal
Orientation
WHY am I here?
Renewal
WHY continue?
WHY am I here? WHY continue?
6.
2. 6.
2. High
Trust Building High
Trust Building Performance
WHO are you?
WHO are you? Performance
WOW!
WOW!
3.
3. 5.
Goal/Role 5.
Goal/Role Implementation
Clarification Implementation
Clarification
WHAT
WHO does WHAT
WHO does WHAT
WHEN, WHERE?
are weWHAT
doing? WHEN, WHERE?
are we doing?
4.
4.
Commitment
Resolved Commitment
HOW do we do it?
HOW do we do it?
• Shared vision Unresolved
• Allocated resources • Dependence
• Organizational • Resistance source: Drexler, Sibbet & Forrester
Team Performance Model
decisions Drexler & Associates
Creating Stages Sustaining Stages
Key questions which need answering during
commitment phase...
Unresolved
• Dependence
What’s the vision for where we want
4. • Resistance to be when?
Resolved 4.
Commitment
• Shared vision
Commitment
HOW do we do it?
HOW do we do it?
Who’s got responsibility for what?
• Allocated resources What comes first, second, third, last?
• Organizational
decisions
How often should we meet as a team?
How will decisions get made?
How will authority get shared?
What gets spent on what?
Where are our critical inter-
dependencies?
Team Performance Model
1. 7.
1. 7.
Orientation Renewal
Orientation
WHY am I here?
Renewal
WHY continue?
WHY am I here? WHY continue?
Unresolved
• Conflict/confusion
• Nonalignment 6.
2. 6.
2. High
Trust Building High
Trust Building • Missed deadlines Performance
WHO are you?
WHO are you? Performance
WOW!
WOW!
3.
3. 5. Resolved
Goal/Role 5.
Goal/Role Implementation
Clarification Implementation • Clear processes
Clarification
WHAT WHO does WHAT ,
WHO does WHAT ,
are weWHAT
doing? WHEN, WHERE?
are we doing? WHEN, WHERE? • Alignment
4. • Disciplined execution
4.
Commitment
Commitment
HOW do we do it?
HOW do we do it?
source: Drexler, Sibbet & Forrester
Team Performance Model
Drexler & Associates
Creating Stages Sustaining Stages
Key questions which need answering during
implementation phase...
Unresolved
• Conflict/confusion Who is doing what, when, where?
• Nonalignment
• Missed deadlines
Are the tasks integrated?
5.
5.
Are they operating smoothly?
Implementation
Implementation
WHO does WHAT ,
WHO does
WHEN, WHAT ,
WHERE?
WHEN, WHERE?
Are we sticking to the schedule?
Resolved
Are the deadlines being met?
• Clear processes Do people understand the sequence
• Alignment
and dependencies of the tasks?
• Disciplined execution
Team Performance Model
1. 7.
1. 7.
Orientation Unresolved Renewal
Orientation
WHY am I here?
Renewal
WHY continue?
WHY am I here? WHY continue?
• Overload
• Disharmony
6.
2. 6.
2. High
Trust Building High
Trust Building Performance
WHO are you?
WHO are you?
Performance
WOW!
WOW!
Resolved
3. • Flexibility
3. 5.
Goal/Role 5.
Goal/Role Implementation • Intuitive communications
Clarification Implementation
Clarification
WHAT
WHO does WHAT
WHO does WHAT
WHEN, WHERE? • Synergy
are weWHAT
doing? WHEN, WHERE?
are we doing?
4.
4.
Commitment
Commitment
HOW do we do it?
HOW do we do it?
source: Drexler, Sibbet & Forrester
Team Performance Model
Drexler & Associates
Creating Stages Sustaining Stages
Key characteristics of the high performance
phase...
Unresolved
This phase is different because there
• Overload are no clear issues associated with it,
• Disharmony if a team is truly high performance
6.
6.
High
What are the characteristics of
High
Performance
Performance
WOW!
being in a high performing team?
What would the experience be like
WOW!
Resolved
• Flexibility
for team members?
• Intuitive communications
• Synergy
What can we do to capture these
experiences?
What can be done to preserve
them?
How will we know if everyone is
experiencing them?
Team Performance Model
Unresolved
• Boredom
• Burnout
1.
1. 7.
Orientation 7.
Orientation
WHY am I here? Renewal
WHY am I here? Renewal
WHY continue?
WHY continue?
Resolved
6. • Recognition
2. 6.
2. High • Change mastery
Trust Building High
Trust Building Performance
WHO are you?
WHO are you? Performance
WOW! • Staying power
WOW!
3.
3. 5.
Goal/Role 5.
Goal/Role Implementation
Clarification Implementation
Clarification
WHAT
WHO does WHAT
WHO does WHAT
WHEN, WHERE?
are weWHAT
doing? WHEN, WHERE?
are we doing?
4.
4.
Commitment
Commitment
HOW do we do it?
HOW do we do it? source: Drexler, Sibbet & Forrester
Team Performance Model
Drexler & Associates
Creating Stages Sustaining Stages
Key questions which need answering during
the renewal phase...
Unresolved
• Boredom Why continue?
• Burnout
7.
Is the work still worthwhile?
7.
Renewal
Renewal
WHY continue?
WHY continue?
Do I still get value from
Resolved being on this team?
• Recognition
• Change mastery
If yes, then team members
• Staying power can remain energized
If no, it may be time for the
team to disband or for some
members to move on to
other projects
Exercise
Divide up into seven groups - Each group will get one phase of
the team model
– What are some tangible action steps that teams at xxx client could
undertake to be sure they are attending to each phase
– What skills will team members and team leaders need to
successfully navigate through this phase
– What challenges will teams at xxx client face during this phase?
/How can they be addressed?
Report back to the larger group - get feedback and other
suggestions
