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AB Bank Mail Delivery Issue Resolved

An email delivery issue was reported on March 27th, where emails sent from an AB Bank domain were returning to the sender. The root cause was determined to be an invalid IP address configured for their smart host. The resolution was to replace the invalid IP, 196.46.125.14, with the correct IP, 196.46.125.18, in the outgoing mail server settings. This change allowed emails from the AB Bank domain to be properly delivered again.

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Andrew Nkhuwa
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16 views1 page

AB Bank Mail Delivery Issue Resolved

An email delivery issue was reported on March 27th, where emails sent from an AB Bank domain were returning to the sender. The root cause was determined to be an invalid IP address configured for their smart host. The resolution was to replace the invalid IP, 196.46.125.14, with the correct IP, 196.46.125.18, in the outgoing mail server settings. This change allowed emails from the AB Bank domain to be properly delivered again.

Uploaded by

Andrew Nkhuwa
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Fault

Report
Customer AB Bank Date: 28/03/2019
Name:
Summary
Ticket Reported Date and Time Date and Events Root Cause Solution
Number Fault Incident Time of
(Symptoms) Reported Resolution
T41685 Undelivered Wednesday, Wednesday, - attached bounce ip4:[Link] on [Link]-
Mail 27 March 2019 27 March back being received. smart host was not [Link]
Returned to 14:39:43 2019 19:14:30 resolving to configured, now
Sender GMT+2 GMT+2 - ip4:[Link] Exchange: [Link]- resolving to IP
on smarthost was [Link]
address
tested and used to
replace [Link] in
ip4:[Link] your mail server
on the outgoing
mail server
settings which is
now be able to
send mail from
the [Link]
domain.

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