interview transcript 1

Interviewer: Nalani Ragunazan

Interviewee: A librarian

Interview Setting: Interview conducted at the librarian’s counter in Perpustakaan

Hamzah Sendut. The interview was conducted at 4.45 PM on Thursday afternoon.

Affiliation with interviewee: A librarian and student who are stranger to each other

(Start of Interview)

Interviewer: Good Evening and thank you for agreeing to participate in this
[Link] you describe some details on the use of English in your daily
communication here?

Interviewee: For me I use English to talk to foreign.. foreigner student, sometimes I use to
do my work (ahmmmm ahmmm) in email also I use in English

Interviewer: How often do you use English?

Interviewee:I think I really use English because I prefer to use Malay.

Interviewer: Rarely…

Interviewee:Yaa rarely.

Interviewer: [Link] what situation do you use English the most?

Interviewee: Most hmmm. In works or daily life.

Interviewer: During [Link].

Interviewee: During work I use English when I have conversation with foreighn students.

Interviewer: What factors affect the usageof English on campus?

Interviewee: For me I think it is good because….( Interviewee paused)

Interviewer: (Interviwer give hints) What makes you not to speak English here?

Interviewee: The majority here is Malays the language used her is Malay

Interviewer: How to overcome this factor?

Interviewee: Maybe our management have to…. must….

Interviewer: Make it compulsory?

Interviewee: Yes, make it compulsory to speak English with the students and other staff.

Interviewer: Do you think it will distrupt your career if you don’t speak English?

Interviewee: I think it will because here in USM we have foreigner students international
level so it is important for us to speak English.

Interviewer: What are the importance of using English Language in your life?

Interviewee: In my life (interviewee thinks….)I think the importance is first thing I can
improve myself to speak [Link], I can understand what others say. Usually
English has become very [Link] it is so important.

Interviewer: Eventhough some people are academically good in English,but their

spoken English is not so good. How can we change this situation?

Interviewee: For me, this type of people should have confidentv to talk in English with
someone so that they can improve their spoken English.

Interviewer: People say it is important for us to use our mother tongue, so what is
your opinion regarding that?

Interviewee:For me English is also important but at the same time our mother is very
important [Link] we must preserve our mother tongue like other countries like Japan you
know. The important is mother tongue.

Interviewer: Okay we move to last set of [Link] you tell me your personal
experience about the English Language use her in USM?
Interviewee: Personal experience…Haaah [Link] me

Interviewer: You tell me what is your experience on usageof English here in USM.

Interviewee: My experience is.., here in USM you deal with foreigner. Their English is
different. Sometimes we talk with each other but cannot understand.

Interviewer: How do you think we can overcome that problem?

Interviewee: Based on my [Link] you deal with many foreiger student, day by
day you can improve your English, we can understand that.

Interviewer: How do you think USM can help you to improve students’ English
proficiency?

Interviewee: I think USM can help through (haahaa) maybe seminar…..

Interviewer: Send you for courses?

Interviewee: Ya ya [Link] I already join that.

Interviewer: What do you think USM can do more to improve students’ language
proficiency?

Interviewee: I think USM could do everything in English.

Interviewer: Can you explain what do you mean by everything?

Interviewee: Assignments should be done all in English. Must deal with the USM staff in
English. All the formal forms should be in English too.

Interviewer: Thanks for your time.

Interviewee: You’re welcome.

interview transcript 2

Interviewer: Nalani Ragunazan

Interviewee: An International Student

Interview Setting: Interview conducted in front of Perpustakaan Hamzah Sendut

entrance. The interview was conducted at 5.15 PM on Thursday afternoon.

Affiliation with interviewee: A librarian and student who are stranger to each other

(Start of Interview)

Interviewer: Good Evening and thank you for agreeing to participate in this
[Link] you describe some details on the use of English in your daily
communication here?

Interviewee: I use English during the lesson in my class.

Interviewer: How often do you use English?

Interviewee : Is it in USM?
Interviewer: Yes.

Interviewee:Almost everyday.

Interviewer: [Link] what situation do you use English the most?

Interviewee: The most? Hmmmmmmm. I think the …when I communication with my

International friends.

Interviewer: What factors affect the usage of English on campus?

Interviewee: Factors.( Interviewee paused and laughed) For example?

Interviewer: For example, hmmm What factors makes you not to use English in the
campus?

Interviewee: (( ))

Interviewer: You are not using English all the time right? Why?

Interviewee: Why? ((ahaaa)) because the lecturers here don’t need…(()).I need English
just to listen to lectures.

Interviewer: Do you speak English with your Japanese friends?

Interviewee: No

Interviewer: Why don’t you speak English with your Japanese friends?

Interviewee: Because I feel better to communicate in my language.

Interviewer: Do you think it will distrupt your career if you don’t speak English?

Interviewee: No

Interviewer: What are the importance of using English Language in your life?

Interviewee: ( A long pause with laughter)

Interviewer: If you are good in English, how it will benefit you?

Interviewee:(nodded) haaa. I think I can understand the lecture easier and communicate
easily with International friends and improve motivation.

Interviewer: Eventhough some people are academically good in English,but their

spoken English is not so good. How can we change this situation?

Interviewee: I think opportunity is very [Link]…they should communicate with

their friends in English

Interviewer: People say it is important for us to use our mother tongue,so your
mother tongue is Japanese right so what is your opinion regarding that?

Interviewee:Sorry again..

Interviewer: People say it is important for us to use our mother tongue,so your
mother tongue is Japanese and mine is Tamil right so what is your opinion
regarding that?

Interviewee:I think the mother tongue is important and English is important.I think both
are equally important.

Interviewer: Okay we move to last set of [Link] you tell me your personal
experience about the English Language use her in USM?

Interviewee: Personal experience…Haaah [Link] me

Interviewer: You tell me what is your experience on usage of English here in USM.

Interviewee: (A very long pause)

Interviewer: (give hint) Do you think in USM, English is frequently used?

Interviewee: Yes

Interviewer:How? When?

Interviewee: Hmmmmm… (Did not understand the question)

Interviewer: Do you think in USM people always use English or when you look at
the environment around us, is it always English everywhere?

Interviewee: Hmmmmm… Ya ya of course yes when I compare to my university in Japan.

Interviewer: How do you think USM can help you to improve students’ English
proficiency?

Interviewee: Yes but….

Interviewer: Who do you think help you to improve your English?

Interviewee: I think my friends

Interviewer: What do you think USM can do more to improve students’ language
proficiency?

Interviewee: I think USM could do do more signboards in English rather than Malay.

Interviewer: Thanks for your time.

Interviewee: You’re welcome.