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Setting Effective Price Levels

This document discusses setting price levels and the strategic pricing pyramid. It outlines several key factors to consider when setting prices: costs, customer requirements, and competitive offerings. The price setting process involves defining a price window based on value and costs, setting an initial price point, and communicating prices to the market. Customer response to different price points must also be estimated and pricing strategies like penetration pricing or skim pricing may be considered. Communicating price increases to customers in a fair and transparent way is important to manage price sensitivity.

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100% found this document useful (1 vote)
648 views17 pages

Setting Effective Price Levels

This document discusses setting price levels and the strategic pricing pyramid. It outlines several key factors to consider when setting prices: costs, customer requirements, and competitive offerings. The price setting process involves defining a price window based on value and costs, setting an initial price point, and communicating prices to the market. Customer response to different price points must also be estimated and pricing strategies like penetration pricing or skim pricing may be considered. Communicating price increases to customers in a fair and transparent way is important to manage price sensitivity.

Uploaded by

Muktesh Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Introduction to Pricing
  • Strategic Pricing Framework
  • Key Factors in Price Setting
  • Price Setting Process
  • Conclusion

Setting the Price Level

Lesson 6

Pricing for Value

Jishnu Changkakoti

1
The Strategic Pricing Pyramid

Price Level
Price setting

Pricing Policy
Negotiating tactics,
price selling procedures

Price & Value Communication


Communication, value selling tools

Price Structure
Metrics, fences, controls

Value Creation
Economic value, offering design, segmentation

2
3
Factors in price setting
• Three key inputs for setting the price level:

• Cost of product or service

• Customer requirements

• Competitive offerings

• Firms may overestimate the value of a differentiated product

• Prices may be too low and disregard the possible premium


customers may be willing to pay

4
The Price Setting Process

Communicate Prices
Define Price Window Set Initial Price
to market

Develop
Set initial price range Determine amount of
communication plan to
based on differential differential value to be
ensure prices are
value & costs captured with price
perceived to be fair

5
1. Defining the price window
• We have invented a unique new product - a Price ceiling
toothbrush has a container in which toothpaste is
inserted. So there’s no need to buy a toothpaste
separately any more!
Negative
• For a customer to buy this, what would be a differentiation value
reference price?

• Assuming Rs. 60 as price of a premium Positive


toothbrush, reference price = Rs.60 differentiation value Price
Window
• What is the positive differentiation value? Total
Economic
• Assuming price of a 50g toothpaste tube is Rs. Value
50, differentiation value is Rs. 50 since you don’t Reference value
need to buy the paste

• Therefore total economic value of the product = Rs. Price floor


60 + Rs.50 = Rs.110

• Here the price window is between Rs. 60 & Rs.110

6
2. Setting the initial price point
• The price point will be set within the price window
(between Rs.60 & Rs.110) based on the following:

A. Alignment with overall business objectives

B. Price-volume trade-offs

C. Customer response

• The ideal is to set a price point that yields long-


term, sustainable profitability
7
A. Alignment with business objectives

• How much of the economic value do we capture by price, and


how much do we leave on the table

• Amazon’s pricing strategy at launch

• The goal was to grow market share quickly before any


competitor could enter & copy its model

• Therefore, its pricing undercut traditional retailers so much


that customer would be willing to switch to this new channel

• So technically, Amazon captured only a small portion of the


economic value added

8
How much value to capture in price?
• Judgement should be driven by what will deliver long-term sustainable profitability

• Advantages of launching at a lower price

• Leaving more value on the table will help customers adopt the new product/
service faster

• Seller saves cost of customer education because she is using price to get
people in

• Quick adoption & market share gain can discourage competitive entry

• However:

• If the product is has sustainable long term differentiation, then launching with a
lower price will forgo a lot of potential margin in the long term

• Unless value is initially established and paid for by early adopters, very difficult
to raise prices later on

9
Alignment with business objectives
• Three possible strategies:

1. Skim Pricing

• normal skim, sequential skim

• Assumption - profit from selling to price-insensitive customers will exceed that


from selling to a larger market at a lower price

2. Penetration Pricing - low enough price to attract a large base of consumers

• Not necessarily cheap, but low relative to perceived value in the segment

• Can have a negative impact if brand imagery is premium

3. Neutral Pricing

• For our toothbrush, what could be the price for each of these strategies?

10
B. Define the Price-Volume trade-off
(profitability analysis)
1. Incremental breakeven analysis

• Understand relationship between changes in price and volume

• If I increase price, how much volume can I afford to lose before the price increase becomes
unprofitable

• If I reduce price, how much volume would I have to gain to improve my profitability

• Advantage of doing this - we know the payoffs for price changes without needing to figure out how
competitors will react

• For our toothbrush, if

• Let’s say we price at Rs.100

• Variable cost = Rs.30, so contribution margin = Price -VC= Rs.70

• If fixed costs = Rs.10 lakhs, then breakeven vol = fixed costs/contribution margin = 14,286 pieces

• If we take a price increase of 10% to Rs.110, then breakeven volume =12,500 i.e. my volumes can
go down by 13% without any loss of profits
11
Profitability analysis (contd.)
2. Simulations

• In situations where more precise estimation of customer response to prices is needed to


better manage risk

• Powerful way to estimate distribution of potential outcomes of each strategy by


performing thousands of simulations

• Simulation softwares are available off-the-shelf

3. Automated price optimisation

• Best approach in markets with high transaction volumes, standardised products and
non-negotiable pricing

• Used by retailers like Walmart etc. to calculate and reprice on an almost real-time basis

• Even small price improvements can give huge gains due to the very high number of
transactions involved - American Airlines 15% increase

12
c. Determine customer response
• Depends on sensitivity to the price-value trade-off

• Price sensitivity drivers:

• Size of expenditure

• Shared costs

• Switching cost

• Perceived risk

• Importance of end-benefit

• Price-quality perceptions

• Perceived fairness

• Price framing - gain or loss

• Good communication on price and value can decrease price sensitivity

13
Estimating customer response
• Price experimentation - test out the changes in a controlled sample of
customers first

• Purchase intention surveys

• Structured inference - use results the managers have seen in the past to
estimate results

• can range from purely judgemental to statistical

• if there is no internal company data, use surrogate data on similar price


changes in other markets, or similar products in the same market

• Incremental implementation - take a series of small steps, checking results


after each step

• Simulations

14
C. Communicating price/ price increases to customers

• Most important:

• Customers should understand the rationale for the price increase

• They should believe it is fair. Perceived fairness is one of the most powerful factors
driving price sensitivity

• This needs regular communication and alignment with customers

• Sometimes giving customers options on how to adjust to the new prices is also
necessary

• Example - a medical device manufacturer was taking a 40% price increase in a key product

1. They communicated the planned increase 3 months in advance

2. A letter was sent to customers saying that no price increases had been taken for 8
years, and the new price would still be lower than if they had taken increases

3. Personal meetings were held with key customers to explain that the product was not
generating sufficient returns, which would affect its ability to invest in R&D, & a
significant proportion of the price increase gains would be invested back in R&D
15
Selling it to the sales force
1. Marketing should make sure each sales representative understands the big picture so that they buy
into the need for the change

• Present the business case showing the problem, and how the pricing change will help address it

• Make each person understand his/her role in making the strategy work through more effective
communication and negotiation tactics

2. Remove barriers that discourage behavioural change

• e.g. incentives only based on top line revenue will not make them negotiate hard for higher prices

• encourage right behaviour through other means - competition, peer pressure

3. Empower the team to ensure that they succeed

• Training - formal training sessions, mock calls with objection handling, videos showing right and
wrong way to make the call etc.

• What Jowers was planning to do in Atlantic Computers

• Selling tools

16
Thank You

17

Common questions

Powered by AI

Price-to-volume trade-off analysis is crucial because it helps determine the profitability implications of changing prices. By calculating breakeven volumes, businesses understand how much sales volume can decline with a price increase or how much it must increase with a price cut to maintain or improve profitability. This analysis informs sustainable pricing decisions without excessive reliance on competitor reactions, helping set prices that align with long-term profitability goals .

Customer price sensitivity is influenced by factors such as size of expenditure, shared costs, switching cost, perceived risk, importance of end-benefit, price-quality perceptions, perceived fairness, and price framing. Companies can mitigate its impact through clear communication, highlighting value, providing justifications for pricing changes, and offering options to adjust. Maintaining transparency and aligning pricing with perceived value can reduce sensitivity and promote acceptance .

Setting a lower initial price can lead to faster customer adoption and market share gain, which may deter competitive entry and reduce customer education costs. However, if the product has sustainable long-term differentiation, launching at a lower price may result in significant long-term margin losses. Moreover, once set at a lower price, raising the price later can be difficult unless the value is well-established and paid for by early adopters .

When choosing between skim, penetration, and neutral pricing strategies, a company should consider its market goals, customer price sensitivity, and competitive landscape. Skim pricing targets price-insensitive customers and maximizes early profits, suitable for differentiated products. Penetration pricing aims at quick market share gain, important in competitive or price-sensitive segments but may affect premium brand perception. Neutral pricing seeks balance without aggressive market entry, suitable for stable markets or unclear customer preferences .

The three key inputs for setting the price level are the cost of the product or service, customer requirements, and competitive offerings. The cost impacts the price floor, ensuring profitability; customer requirements influence how much value a price should capture; and competitive offerings affect how much higher or lower the price can be relative to competitors, guiding the potential need for differentiation .

Effective communication of price changes reduces customer price sensitivity by providing a clear rationale, making the increase appear fair. It often includes advance notice, personal meetings, and detailing how increased prices support product improvement or investments. Demonstrating fairness and transparency aligns customer expectations with the company's goals, mitigating negative reactions and fostering acceptance .

Price experimentation can be utilized by testing price changes on a controlled sample of customers before full implementation. This method helps estimate customer reactions to different pricing strategies, allowing adjustments based on observed behaviors. It includes using surveys, incremental price changes, and simulating potential outcomes, providing data-driven insights into how customers perceive and respond to price adjustments .

The strategic pricing pyramid contributes to a company's overall pricing strategy by establishing a structured approach to setting and communicating prices. It involves various layers like value creation, price structure, communication, and pricing policy. These elements ensure that the company aligns its pricing with customer requirements, competitive offerings, and costs, while also creating economic value and managing customer perceptions and negotiations effectively .

Automated price optimization benefits retailers with high transaction volumes by enabling real-time pricing adjustments that maximize profitability. Systems like those used by Walmart or airlines automatically reprice based on market conditions and customer data, leading to significant gains even with small price improvements due to the sheer volume of transactions. This approach enhances efficiency and responsiveness in dynamic markets .

Value-selling tools play a crucial role in effectively communicating the economic value of a product to customers, ensuring that the price is perceived as fair and justified. They assist in illustrating the product's benefits, differentiating it from competitors, and aligning it with customer expectations. These tools help manage customer perceptions and promote understanding of the price-value trade-off .

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