Group Exercise Report | HIM Module - 1
Submitted by:
Group – 8
Submitted to:
Bipin Srivastava [H2017010]
Prof. Hiren Joshi
Divy Patel [H2017014]
Visiting Professor |PGDM-HCM
Minaz Dadi [H2017026]
Goa Institute of Management
Prem Karia [H2017035]
Soniea Chorlekar [H2017052]
1
A. Evaluate the information provided in the career webpage and identify areas of
improvement.
The information provided in the website, although exhaustive, looks scattered all over with place.
Website navigation is not smooth as far as careers related information is concerned – creating confusion
in the minds of prospective applicants. Also, if a candidate required any further information or
clarification regarding the job openings, he would not be able to do so as the website does not have any
contact details to reach out to the concerned person.
Areas of improvement are:
The “Careers Section” of the company should be on the main website – to make it easier for
people to look out for job related information. The “Careers Section” is not available on the main
landing page of the website [Link]. You find the page only when you make a
separate search on Google as “careers at Max Bupa”.
All the careers-related information should preferably be at one place. This is not the case as far as
Max Bupa website is concerned. This is very confusing to the prospective candidates. For
example, there are two separate links for job related information. One, the [Link]
website itself and the second is [Link]
B.1 Identify two different roles (one sales & one non-sales) for which the company is planning to
hire.
1. Job Title – Senior Agency Manager (Sales)
Location – Thane
Regular/Temporary – Regular (Full-time)
MAX BUPA HEALTH INSURANCE COMPANY LIMITED
JOB DESCRIPTION
Position Agency Manager/ Sr. Agency Location Thane
Manager/
Key Agency Manager
Department Sales and Distribution Function Agency Channel
Reporting to ABM/ DBM/ Branch Band M7
Manager / Sr.
Branch Manager – Agency
2. Job Title - Senior Manager - Compliance Mid Office (Non Sales)
Location – National Operating Centre (Delhi)
Regular/Temporary – Regular (Full-time)
MAX BUPA HEALTH INSURANCE COMPANY LIMITED
JOB DESCRIPTION
Position Manager – Compliance Mid Location Delhi
Office
Department Compliance Function Compliance
Reporting to Compliance Head Band M6/ M7
2
B.2. For both these role list down the level and key responsibilities.
1. Senior Agency Manager (Sales)
Key Responsibilities
a. Achievement of Business Plans
Ability to manage all the parameters of their business;
Recruitment
Premium Collection
Case Rate and Case count
Ensure that the Agents are engaged, motivated and productive by forging a strong
relationship
Ensure that Agents are constantly inducted, activated and productive
Drive the incentive schemes to ensure that the Agent’s income exceeds benchmark
Drive the R&R schemes floated by HO, ZO and branch
Support the Agents in liaison with the HO for addressing their requirements/ concerns
Being fully compliant to all the norms laid down by the regulators and the company
To achieve product wise targets & profitability
Understand the Agent’s business in depth and seek opportunities for business development and
revenue generation
b. Team Building
Goal setting of all Agents in the team
Regular and periodic review, monitoring and mentoring of all the relationship they are
managing to ensure that they are on track to achieve their goals
Regular Field observation and Demonstration with the agency force
Regular Agent visit
3
2. Senior Manager - Compliance Mid Office (Non Sales)
Key Responsibilities
Clear understanding of IRDAI Outsourcing Guidelines.
Check each and every transaction & ensure 100% compliance to procurement policy,
Outsourcing policy & Regulatory guidelines with respect to the vendor agreements and
payments.
Coordinate with business users & ensure all 100% performance evaluation of active
Lead quality projects for monitoring of SLAs and drive process improvements Perform ABC
analysis on vendor base to ensure monitoring of maximum coverage based on materiality
Validate all the transaction records and help the team in preparing different reports and
dashboards highlighting the gaps
Provide data requested by other stakeholders & auditors
Proactive approach and focus on meeting agreed internal SLAs.
C. What kind of experience, competencies and skillset the person should have to get an interview
call from the company?
1. Senior Agency Manager (Sales)
Preferred Skill Set, Experience, Competencies
a. Analytical Skills
• Designing Sales Strategies to achieve the business goals
• Analytical skills to read , interpret MIS
• Skill sets to handle a team of agents to achieve the business goals
b. Domain Knowledge
• Sound domain knowledge of the health insurance policies and practice in India
• Good knowledge of the legal and regulatory requirements and compliances
c. Leadership Attributes
• Strong written and verbal communication skills
• Ability to manage a team, keep it motivated
• Result orientation
• Ability to spot and utilize opportunities
4
2. Senior Manager - Compliance Mid Office (Non Sales)
Preferred Skill Set, Experience, Competencies
• Project management skills
• Strong interpersonal and communication skills
• Analytical and commercial acumen
• Good presentation and excel skills
• Strong process understanding and adherence to processes
• Knowledge of IRDAI Outsourcing guidelines
D. Estimate the expected CTC and career growth prospects for the identified roles.
1. Senior Agency Manager (Sales)
Expected CTC : 8-10 LPA Career Growth Prospect : Zonal Sales Head -->AVP --> VP
2. Senior Manager - Compliance Mid Office (Non Sales)
Career Growth Prospect :
Expected CTC : 10-12 LPA
Senior Compliance Manager --> Head --> Regulatory risk -->AVP--> VP