SOFTWARE APPLICATION SOLUTIONS FRAMEWORK AGREEMENT
ORDER FORM
RM713
Order Number: █████████ Dated: 29 August 2013
(To be quoted on all correspondence relating to this Order.)
FROM: TO:
Department of Environment, Food & Rural Hitachi Consulting UK Limited,
Affairs (Defra), (company number 05660638)
Nobel House, 2 More London Riverside,
17 Smith Square, LONDON,
LONDON, ENGLAND,
SW1P 3JR SE1 2AP
Name: ████████████ Name: ████████
Job Title: ██████████████ Job Title:█████████████████████
Telephone No: ████████████ Telephone No: ████████████
Email: █████████████████████ Email: █████████████████████
SERVICES TO BE PROVIDED AT: INVOICE ADDRESS:
North Gate House DFSSD Accounts Payable,
READING PO Box 92,
RG1 1AF Lion House,
Willowburn Trading Estate,
Alnwick,
Northumberland,
NE66 2PF
This Order specifies all the variables necessary for the completion of a Software Application
Solutions Contract.
1.1. THE ORDERED SOFTWARE APPLICATION SOLUTIONS
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SOFTWARE APPLICATION SOLUTIONS FRAMEWORK AGREEMENT
1.2. Schedule 2-2, paragraph 2.
2. SERVICE LEVELS
2.1. Schedule 2-2, paragraph 3.
3. SERVICE CREDITS
3.1. Schedule 2-2, paragraph 3.
4. THE CHARGES
4.1. See Schedule 2-3.
4.2. Charges are subject to the Charges Variation Procedure – see paragraph 3 of
Schedule 2-3.
4.3. Charges are subject to the invoicing procedure see Schedule 2-4.
4.4. Invoices shall specify the unique order reference which will be supplied after
contract award.
4.5. All Charges shall be payable by the CUSTOMER in arrear.
5. TIMETABLE
5. 1 Term
The Contract will commence on 29 August 2013 and shall run for a period of 3 years with an
option to extend at the Authority’s discretion for an optional year, following a review of the
service. This extension period shall be subject to:
a) The Tenderer maintaining levels of performance which are acceptable to the Authority
throughout the preceding contract period;
b) The fixed levels of pricing and value offered by the Tenderer continuing to represent value
and to be acceptable to the Authority for the extension period;
c) The organisational requirements of the Authority;
d) Any additional requirements following implementation and integration of associated CAP
Delivery Programme component solutions; and
e) Approval from Cabinet Office.
5.2. Implementation Plan as per Schedule 2-2 paragraph 4.
5.3. Acceptance Test Criteria as per Schedule 2-5.
5.4. Payment Profile as per Schedule 2-3.
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SOFTWARE APPLICATION SOLUTIONS FRAMEWORK AGREEMENT
5.5. Charges for support and maintenance to be paid monthly in arrear as per Schedule 2-3.
6. POINTS OF CONTACT FOR DISPUTE RESOLUTION
6.2. Software Application Solutions Contract Manager
CUSTOMER – ████████████ Software Application Solutions Contract Manager, CAP
Delivery Programme, 5th Floor North Gate House, Reading, RG1 1AF.
SERVICE PROVIDER - █████████████████████ Hitachi Consulting UK Limited,
2 More London Riverside, LONDON, ENGLAND, SE1 2AP.
The Programme Manager
CUSTOMER – ████████████, Programme Manager, CAP Delivery Programme, 5th
Floor North Gate House, Reading, RG1 1AF.
SERVICE PROVIDER –█████████████████████, Senior Vice President, Hitachi
Consulting UK limited, 2 More London Riverside, LONDON, ENGLAND, SE1 2AP.
PROPOSED SPECIAL TERMS
6.3. Security Measures.
7. ADDITIONAL INFORMATION
7.2. Communications – see Clause 9.3 of the Contract.
7.3. Software Application Solutions Contract Manager – see definition in Schedule 2-1.
7.4. Data Protection Audit – see Clause 15.2.11 of the Contract.
7.5. Entire Agreement– see Clause 44 of the Contract and the definition of “Contract” in
Schedule 2-1.
7.6. Contract and Service Management– see Schedule 2-6.
7.7. Sub-Contractors – see Schedule 2-8.
7.8. Commercially Sensitive Information– see Schedule 2-10.
7.9. Standards and Regulations – see Schedule 2-12.
7.10. BCDR Plan and Security Management Plan – see Schedule 2-15 and 2-16.
7.11. Software and Software Licence Terms – see Schedule 2-17 and the definition of
“Third Party Software” and “Open Source Ordered Software” in Schedule 2-1.
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