REQUEST FOR PROPOSAL FOR [Company]

A. STATEMENT OF PURPOSE

[Company] wishes to acquire a commercially available virtual private network

(VPN) installation to meet its growing communications and changing
technological needs.

It is the purpose of this Request for Proposal (RFP) to determine the vendor and
networking equipment that will best accommodate the current and future needs
of [Company].

Vendors are invited to propose alternative solutions to the specifications

contained in this RFP. The alternative should clearly state the technical and
functional advantages and disadvantages of the VPN system in comparison with
the proposed alternative.

B. BACKGROUND INFORMATION

[Company background, business operations, and infrastructure (number of sites,

WAN connections, number and OS of servers, number and OS of workstations,
projected growth in number of sites and bandwidth needs).]

[Company] desires to exercise a strict control over long distance expenditures

and wants to set a standard networking model for our future locations. Therefore
[Company] requires a network environment, which is globally, centrally
manageable, scalable to future needs and is capable of supporting roaming
workers.

[Company] also desires to reduce the Cost of Ownership of our existing WAN.

The proposed VPN must support current operational LAN’s and must be able to
expand to meet increasing space and growing staffing requirements at
geographically spread locations. [Company] also wants to consult with their
customers and their vendors on possible implementations of supply-chain VPN
implementations.

C. INSTRUCTIONS TO VENDORS

1.1 Owner: [Company]

[Company Address]

[Company Phone]

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 [Company Fax]
[Company Website]

1.2 Premises: (New/existing) construction will be utilized for [Company]

operations. For (new) construction an equipment room will be supplied to
the VPN vendor. For (existing) construction, each installation will be
examined and, in as much as possible, existing space, conduit, and
raceways will be used.

1.3 Scope, Quality of Work, Guarantee: The successful Vendor (if any is
chosen) shall furnish all labor, materials, and equipment necessary to
perform and complete the work called for in the specifications, plans, or
other instructions attached to or referred to in the resultant contract. All
work shall be done in a workmanlike manner by workmen skilled in their
respective trades, and all materials furnished shall be new and the best of
their respective kinds, unless otherwise specified. The work shall be
completed within the time stated in the contract, but the successful
Vendor shall not be liable for delays due to causes beyond his/her
reasonable control. The successful Vendor will comply with the Owner's
performance schedule unless the Owner formally declares and approves
an extended time interval for work completion and system acceptance.
The successful Vendor shall be held to repair or replace, at his/her
expense, any equipment or materials found to be defective within one (1)
year (if originally proposed) from the date of system cutover.

1.4 Compliance with Laws, Permits: The successful Vendor shall comply
with all local, state, and Federal rules, regulations, ordinances, codes,
and laws relating to the work or the conduct thereof and shall secure and
pay for any permits and licenses necessary for the execution of the work.

1.5 Reservation: This RFP does not commit Owner to pay any costs
incurred in the preparation of proposals. Furthermore, Owner reserves
the right to accept or reject any or all proposals or any part of a proposal.

1.6 Liability Insurance: Vendor shall agree to maintain General Liability

Insurance, Worker's Compensation, and Employer's Liability Insurance to
cover all its personnel engaged in the performance of the services herein
described, as well as damages arising as a result of the performance of
such services. Vendor further agrees to require its subcontractor(s), if
any, to maintain General Liability Insurance, Worker's Compensation,
and Employer's Liability Insurance. The amount of such coverage shall
be as reasonably determined by the owner.

1.7 Owner to Provide: Owner shall provide appropriate environmental

conditions, necessary commercial power facilities for the system, access

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 to the premises, a secure equipment storage area, and suitable
conditions for the Vendor's workers.

1.8 Manufacturer's Authorized Representative: To be considered, any

person, firm or corporation responding to this RFP must be the
manufacturer's authorized dealer with manufacturer certified technicians
capable of installing and maintaining the product proposed.

D. SYSTEM REQUIREMENTS

1.0 Scope

1.1 The following technical and functional specifications describe the

VPN.

1.2 In addition to basic VPN equipment, the system shall include VPN
security devices, wire and cable, distribution frames, and all other
necessary ancillary equipment. The following paragraphs list
features which shall be supplied as a minimum. Equivalent or
features over and above those stated may be noted in the Vendor’s
response.

1.3 The VPN equipment shall be new and must be able to provide
centrally managed VPN security of distributed sites. The VPN
equipment shall also be of the current standard production of the
manufacturer at the time of the proposal. The Vendor is required
to supply the latest version of software, providing all the features
enumerated in this specification, at the time of contract award. The
equipment must be an off-the-shelf type compatible with other
VPN vendor equipment.

1.4 The VPN under consideration will be acquired based on one

supplier providing the total system including installation,
operational training, and follow-on maintenance for the period of
the contract. The contract will be for a complete operational
system. The Vendor will be responsible for interfacing their
equipment to the local network and [Company’s] designated
carrier(s). The Vendor shall also guarantee the equipment is
certified/registered for direct connection to the public switched
network.

2.0 Technical Specifications

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2.1 NAT (LAT) or PAT

Each host of [Company’s] existing network is privately addressed.

Remote workers should be able to use their static assigned
address on every possible location. To the public Internet, every
address should be translated.

2.2 VPN-tunneling

The successful vendor shall propose the latest commercial

available and cross-platform compatible tunneling protocol. The
vendor shall ensure the compliance with local encryption policies
and foreign governments and minimize weaker security policies.

2.3 Internet direct access

Direct Internet access from every local network and/or for every
remote worker should be manageable on a central and
secure/auditable manner.

2.4 SNMP

The proposed VPN should be able to be centrally managed by an

SNMP manager station (like for instance HP-OpenView).

2.5 SMTP and POP

[ISP] hosts our mail server for in-bound and out-bound mail. After
the VPN implementation, [Company] intents to develop its own
internal SMTP-mail distribution. [Company] also intends to
centralize their POP-mail after VPN implementation.

2.6 HTTP and FTP

[ISP] hosts our home page. Internal as well as external (to the
public Internet) FTP sessions should be possible.

2.7 DMZ

The proposed VPN should be configurable to make use of a DMZ

to let [Company] exploit their (future) eCommerce server.

2.8 VPN management

Provide centrally managed VPN connections of distributed sites.

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 2.9 Security management

Tiered management with separated access/auditing controls is

highly desirable. The geographical distributed firewalls should be
centrally manageable.

2.10 LDAP

Provide user authentication within existing and future framework of

NT-domains to enable a single user logon.

2.11 Application prioritization

Vendor’s proposed solution should contain an application

prioritization protocol. This would allow [Company] to prioritize
applications run over the VPN implementation.

2.12 Remote users communication method

Remote workers should be able to choose among analog, ISDN,

xDSL, cable, or wireless connections.

2.13 Local ISP’s

Roaming users should be able to connect, as much as possible, to

the nearest ISP-POP by a ‘local-zone’ call connection
establishment.

2.14 Multi-homed VPN equipment

The VPN tunnel end points need to be multi-homed. (See 2.1)

3.0 Functional Specifications

3.1 Transparency to users

Remote workers should experience the connection to the VPN as

a single click connection (connect through the Internet and start
the tunnel with one click).

3.2 Roaming

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 If possible, remote workers should be presented with the
possibility to choose the local ISP-POP.

3.3 Performance report

The proposed VPN management system should be able to

conduct, on a monthly basis, a performance analysis of the total
VPN.

3.4 Quality of Service

Vendors should explain besides Quality of Service, the possibility

of a helpdesk agreement between [Company] IT staff and Vendor’s
call center.

3.5 Education of users and IT personal

Vendor should indicate the availability of end user training. The

vendor should also state the terms and conditions to train average
network administrators to VPN administrators. The vendor should
also indicate if classes are available to train someone to the level
of security administrator.

3.6 Bandwidth management

CIR (committed information rate) is to be agreed on and

guaranteed by the successful vendor. [Company] desires to
manage the use of bandwidth. [Company] must be able to report
the bandwidth usage on an intermediate time interleave and to
prioritize protocols and/or applications.

3.7 Fault resilience

The vendor shall state its network availability and the fault
resilience.

3.8 Scalability

The successful vendor shall state the scalability of the VPN

equipment as well as the scalability of the bandwidth.

3.9 Maintenance

The vendor shall propose maintenance contracts including a

hardware as well as software upgrade path.

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4.0 CABLING REQUIREMENTS

4.1 Optical fiber

Possible optical fiber connections should be compatible with local

available standards.

4.2 UTP

Every connection to the local network should be UTP (or better)

and 10/100 MB (or faster), but compatible with resisting
infrastructure.

4.3 Power supply

Power connectors should be in range with the country specific

specifications.

5.0 COST JUSTIFICATION

Please provide pricing information and notes with as much detail as

possible. For software provide estimated cost of hardware platform, if
applicable. Please follow the following guidelines below for pricing as
applicable:

5.1 Currency

The pricing information should be denominated in US dollars.

5.2 Line Item Pricing of Components

Every individual component should be offered with its own

individual price.

5.3 Telecommunications costs

Telecommunication costs should be in subdivision per country and

must reflect communication costs for the main access line as well
as a basic cost for remote connections.

5.4 Labor, supplies, and other applicable fees

All should be supplied in cost per unit (cost/day; cost/hour).

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 5.5 Hourly cost for support

For the support contract there should be a clear definition on the

costs per call/incident, the cost for availability of support personnel.

5.6 Client licenses additional to this RFP

The successful vendor shall clearly define the additional costs if

any.

6.0 WARRANTY

The Vendor shall provide one full year warranty against defects in
material and workmanship from time of system acceptance of the
installed system. Warranty shall include all parts and labor
required honoring the warranty.

7.0 MAINTENANCE

7.1 Maintenance

A. Maintenance is to be provided on a complete service basis.

Maintenance costs, other than those covered under
warranty, shall be listed separately from the cost of
equipment and shall include the costs of all parts and labor.
The initial maintenance contract will be for a one-year
period starting at the conclusion of the warranty service
period. The one-year maintenance cost must be included
as a separate cost in the basic offering.

B. The Vendor's response shall indicate if Vendor plans to

provide total system maintenance or subcontract the system
maintenance or any part thereof. In the event the use of
subcontract maintenance is planned, the offeror shall
indicate what portion(s) of the system maintenance will be
provided by the subcontractor and shall furnish proof of an
agreement or that a tentative agreement has been
negotiated with the subcontractor to provide maintenance
on the proposed system. The Vendor shall also provide
sufficient documentation that indicates the subcontractor is
properly trained and has been certified by the equipment

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 manufacturer to provide maintenance on the proposed
system or any part thereof.

C. Maintenance will include coordination with the local IT

company concerning operation of CO trunks or network
access trunks and access devices. This coordination will
include the resolution of problems involving the local
telephone company's circuitry and will be a part of the
Vendor's warranty service and maintenance contract
responsibilities as Owner's agent.

7.2 Emergency Maintenance

It is preferred that every VPN component be integrated with an

SNMP based UPS system.

8.0 GENERAL REQUIREMENTS

8.1 Training

The Vendor shall provide a minimum of 2 hours of station user

instruction on premises for [Company's] personnel on the features
and operation of the installed VPN. Class scheduling shall be
coordinated with [Company’s] designated representative.

8.2 Drawings

A set of "as installed" reproducible drawings of equipment and the

cable distribution system shall be developed by the Vendor and
provided in accordance with the delivery schedule set forth in the
contract.

8.3 Technical Practices

One set of technical practices for the VPN components and station
equipment, including a parts listing by manufacturer's
nomenclature, shall also be provided in accordance with the
delivery schedule set forth in the contract.

8.4 Recommended Spare Parts

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 The Vendor shall provide a manufacturer's recommended spare
parts list in accordance with the delivery schedule set forth in the
contract.

8.5 Contractual Support Agreement

The Vendor shall have a commitment from the manufacturer for

parts supply, maintenance, and manufacturing field support,
including software, for a three-year period. This commitment shall
be included in accordance with the delivery schedule set forth in
the contract.

8.6 Absence of Specifications

The absence of specifications regarding system installation details

implies that best general practices will prevail and that first quality
material and workmanship will be applied. Certification standards,
when available, for the to-be-installed equipment and materials,
will prevail.

8.7 Coordination with Telephone Company

All coordination of the system shall be the responsibility of the

Vendor.

8.8 System Cutover

The system shall be installed and tested acceptance within the

number of days after date of contract award set forth in the
contract.

8.9 Testing of the Installed VPN

The system shall, as a minimum, be tested as follows: The

installed VPN must demonstrate its capability of providing the
services enumerated in the contract. Test equipment required for
demonstration would be Vendor provided. Vendor will also provide
documented test results.

8.10 Vendor's Response to Each Specific Paragraph

Vendor shall respond to the system requirements by at least listing

each paragraph/subparagraph, its title and the Vendor's response.
The Vendor's response must be explained in detail and shall

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 indicate compliance and how the offeror proposes to satisfy each
requirement.

8.11 Exceptions

The Vendor must state specific paragraph terms and conditions to

which the Vendor takes exception. The Vendor shall state the
exact requirement to which exception is taken. Any additional
costs associated with an exception must be identified and included
in the pricing section.

9.0 SITE PREPARATION

The Owner will provide the site preparation necessary to house the VPN
equipment. The physical, environmental, and electrical specifications of
the equipment room are to be considered within the normal standards of
a computer room.

Vendor's additional requirements must be noted in the Vendor's response

to the specifications. Vendor's site preparation requirements in addition
to or less than those provided herein will be evaluated for cost.

10.0 PROCUREMENT OPTIONS

10.1 Purchase Option

A. Total VPN system purchase cost including equipment and

installation costs must be identified as a separate line item.
B. Provide cost for maintenance for the one-year period following
warranty.

10.2 Lease Option

VPN system monthly recurring cost shall be for a system installed

in accordance with the specification for an initial lease term of 3
years.

10.3 Lease-Purchase

Same as paragraph 10.2; however, at the end of the specified

lease period, title will pass to customer.

11.0 EVALUATION CRITERIA

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11.1 System Requirements

Vendor shall respond to each paragraph and subparagraph of

SECTION D, SYSTEM REQUIREMENTS.

11.2 Maintenance Staffing

Vendor shall provide information on the number of certified

technicians on its staff to service the VPN equipment.

11.3 Escalation Procedures

Vendor will furnish a chart, which shows the escalation procedures

to be followed to resolve problems or procedures.

11.4 Preventative Maintenance

Vendor shall list the type and frequency of preventive maintenance

procedures that will be provided under warranty and included in
Vendor's maintenance contract.

11.5 Remote Maintenance and Diagnostic Testing

Vendor shall list the type, capabilities and frequency of these

procedures.

11.6 Technical Support

Vendor shall provide information on the type of technical support,

who will provide the technical support and the hours when
technical support will be available.

11.7 Service Area

Vendor shall supply the name, street address, city, state, zip code,
and telephone number of Vendor's local service centers. Indicate
the distance from this local service center to Owner's facility in
kilometers and driving time.

11.8 Contact for Maintenance

Vendor shall indicate whom the Owner's coordinator will contact to

obtain service for the VPN equipment.

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11.9 Maintenance Response Time

Vendor shall list the response time and the availability of

emergency and routine maintenance.

11.10 Dispatching of Technicians for Requests for Maintenance

Vendor shall provide the methods used to dispatch technical staff

to respond to Owner's calls for service.

11.11 Maintenance Records

Vendor shall indicate the type of maintenance records maintained

and the location of these records.

11.12 Spare Parts

Vendor shall supply information on the geographical location of

replacement spare parts and indicate the distance from this parts
depot to Owner's facility in kilometers and driving time. In addition,
list the emergency back up location for spare parts and indicate
the distance from that location to Owner's facility in kilometers and
driving time or the time required to get parts from that depot to
Owner's facility.

11.13 Disaster

Vendors shall indicate if disaster equipment is available, its

location and the time required to ship it from its location to Owner's
facility.

11.14 System Implementation Schedule

Vendor shall provide a total system implementation plan for the

project.

11.15 Trainers or Instructors

Vendor shall supply information relating to the number of trainers,

their years of training experience and whether the manufacturer of
the equipment certifies them.

11.16 Training

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 Vendor shall provide data on the IT-staff training, including class
size, length of training class session, number of students per
class, the training techniques to be employed, any materials to be
provided for IT-personnel and other information which will help
evaluate Vendor's training techniques.

11.17 References

Vendor shall supply the following information about a minimum of

three VPN installations, completed in the past three years having
approximately the same configuration setup. Include the name of
the owner, complete address, name and phone number of the
owner representative familiar with the VPN system, and date
installation was completed.

12.0 SOFTWARE AGREEMENT

Owner agrees to accept reasonable licensing terms and conditions

related to any proprietary computer software required to be delivered
under the terms of any contract resulting from this RFP.

13.0 ADDITIONAL QUESTIONS

13.1 Data encryption

Is the VPN equipment capable of handling Triple DES encryption,

56-bit independent keys?

13.2 IPv6

What is the compliancy of the vendors proposed VPN-equipment

to IPv6 (IETF RFC2460)?

13.3 Mobile IP

Does the possibility exist to implement RFC2002, which describes

IP mobility support for Remote workers?

13.4 LAN-on-Demand

Is the proposed VPN Lan-on-demand capable?

13.5 Policy based management

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 Is the VPN equipment capable of policy-based management?

E. SUBMISSION AND OPENING OF PROPOSALS

1.1 Submission

The proposals, in two (2) copies, shall be submitted in a sealed

envelope and delivered in person, by courier or by Mail by the time
and to the place noted below:

Time: _____ CST

Date: _________

Location: [Company]
[Reply Address]
[City, State, Zip]

Telephone: [Reply Contact phone]

Attention: [Reply Contact Name]
E-mail: [Reply Contact email Address]

1.2 Exhibits and Documentation

A. The Vendor shall respond to this RFP by supplying a cover

letter, completing, and returning the responses to SECTION
D, SYSTEM REQUIREMENTS and EXHIBIT A of this RFP.
The award will be based on the stated criteria, which shall
be used to identify the responsible Vendor whose system
most nearly satisfies the overall specifications. The Vendor
will also submit with its proposal its most current financial
statements.

B. Vendor shall include in its response technical and physical

specifications, with visual representations, for the systems
proposed.

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 EXHIBIT A: SYSTEM PRICING

Besides the Total VPN Purchase Price the vendor shall provide a pricing on required
hardware and software broken down by product and number. The vendor shall also
provide a pricing on client licenses in addition to those required by this RFP. A
separate column shall indicate the telecommunication costs for leased lines, remote
workers and CPE equipment if applicable. This column shall also include the labor,
supplies, other applicable fees and maintenance and support contract costs.

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