Risk
ITILv3 Foundations
[Link]
What is Risk?
• “Uncertainty of outcome”
• Outcome could be better or
worse than expected, but that is
where the risk lies
What can I do with risk?
• Identify
Essential at beginning of design
• Analyze
Study the risk, understand the risk,
consider way ahead
• Manage
Accept
Avoid
Mitigate
Transfer