Key Skills:
Communication - Deals with internal and external customers at all levels via telephone and
email, to ensure successful communication via actively listening and probing questions.
Problem solving - Resolves in-depth queries in a methodical manner independently and with
internal and external business partners to find appropriate resolutions, efficiencies and high
level of quality.
Team Player - Enjoys sharing knowledge and encouraging development of others to achieve
specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work,
team support and ad-hoc responsibilities in a timely and professional manner.
Systems knowledge - Peoplesoft and Oracle. Experience in preparing and analyzing
reporting data for management accurately and to timescales.
2007-2009 Asebeth Medical Services, Pasatota, FL
HR Coordinator
Collaborated with each office territory and developed processes to enable compliance
and recruitment of national field employees following medical client guidelines and
contracts.
Processed background checks, coordinated drug screenings and expedited preparation
and compliance of files for health organization accreditation.
Monitored employee files for monthly compliance requirements by utilizing computer
system to generate reports.
Carried out various audit checks to ensure the correct procedures have been carried
out and to identify any training requirements.
Scanned confidential documents into electronic filing system and categorized them
for retrieval and review.
2006-2007 Borders Books, Music and Café, Pasatota, FL
Interim Operations Manager
Supervised, coached and counseled staff of 50 employees. Conducted training on cash
register, in house computers, and coordinated all orientation sessions for new hires.
Recruited and scheduled staff to ensure balanced coverage at the information desks,
on the floor to restock merchandise, at the cash registers and compliance with
Seattle’s Best contract by staffing two café sellers in the store café at all times
Adapted and revised weekly schedule to consist of maximum 1400 hours as regulated
by the Home Office.
Documented stolen items on a daily basis and forwarded reports to Loss Preventions
Manager.
Worked pro-actively with the management team and maintained awareness of
upcoming events.
2003 – 2006 Borders Books, Music and Café, Pasatota, FL
Operations Supervisor
Utilized Peoplesoft to enter in new hires, process transfers, promotions and
terminations. Ensured all employee time punches in timekeeping system were correct
and electronically sent to Home Office.
Researched employee issues to include payroll and benefit questions and worked with
appropriate company departments to resolve them by reviewing the company
handbook and policies.
Recorded employee attendance, personal and vacation time and reported all leaves of
absence to the benefits department on a monthly basis.
Coordinated daily operations including daily morning staff meetings, addressed and
resolved customer complaints. Dealt with difficult customers with a calm and fair
approach, using both diplomacy and empathy when required.
Counted, prepared and reconciled daily bank deposits, maintained a balanced safe and
requested maintenance checks on cash registers, computers and other equipment.
2000– 2003 Borders Books, Music and Café, Pasatota, FL
Full-time Bookseller
Assisted customers with locating merchandise, by ordering out of stock merchandise
for in-store pickup and home delivery.
Awarded Employee of the Month twice and achieved a score of 100% on 3
consecutive phone surveys.
Supported management by restocking merchandise and maintaining excellent
customer service standards.
Managed cash register credit card, cash and return transactions ensuring register
balanced.
Education:
Pasadena City College, Pasatota, FL
Human Resources Certificate
Systems Experience:
Knowledge of Peoplesoft and Oracle
Preparation and analysis of reporting data
Community Volunteerism:
Pasadena Museum of History, Docent-in-training, Feb 2009-Present, and Alhambra
Historical Society, Feb 2009-Present