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E-Banking Services Satisfaction Survey

The document is a questionnaire about customer satisfaction with e-banking services. It contains 10 multiple choice questions asking respondents about their awareness and use of e-banking, the bank they use, factors influencing their choice of e-banking provider, their satisfaction level, benefits experienced, problems faced, and preferred bank for e-banking services.

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Saurav Sharma
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30 views2 pages

E-Banking Services Satisfaction Survey

The document is a questionnaire about customer satisfaction with e-banking services. It contains 10 multiple choice questions asking respondents about their awareness and use of e-banking, the bank they use, factors influencing their choice of e-banking provider, their satisfaction level, benefits experienced, problems faced, and preferred bank for e-banking services.

Uploaded by

Saurav Sharma
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Questionnaire

Satisfaction from E- Banking Services

A. PERSONAL INFORMATION

NAME _______________________ OCCUPATION_________________________

AGE___________________ GENDER ______________________

Please choose the appropriate option .

B. GENERAL INFORMATION

I. Do you think that e-banking is necessary in present scenario?


a) YES b) NO

II. From which bank are you availing these services?


a) SBI
b) PNB
c) HDFC
d) ICICI

III. Were you aware of the e-banking services provided by your bank, while opening the account?
a) YES b) NO

IV. Are you availing e-banking services?


a) YES b) NO

V. What do you prefer while choosing e-banking services?


a) Good Services
b) Cost
c) Popularity
d) Others

VI. Are you satisfied with your e-banking services?


a) YES b) NO
VII. Give rating to your e-banking services.
a) Excellent
b) Very Good
c) Good
d) Average
e) Below average

VIII. Which one of the following benefits you are availing the most by using e-banking services?
a) Ti me Saving
b) Inexpensive
c) Easy Processing
d) Easy fund transfer

IX. Which type of problem you are facing while using e-banking services?
a) Time-Consuming
b) Slow working speed
c) Not easy for illiterate person
d) Others (SPECIFY) _________________________________________

X. If given any option to switch, which bank do you prefer for using e-banking services?
a) SBI
b) PNB
c) HDFC
d) ICICI

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