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Airtel Customer Satisfaction Survey

This document contains a 17 question survey about a customer's experience and satisfaction with the mobile service provider Airtel in Dimapur, India. The survey asks questions about the respondent's demographics, which Airtel services they use, how long they have been a customer, expenditures, quality of service, and their opinions on Airtel's performance, connectivity, tariff plans, customer service and more. The purpose of the survey is for a college student's research project on customer satisfaction with Airtel in Dimapur.

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29 views3 pages

Airtel Customer Satisfaction Survey

This document contains a 17 question survey about a customer's experience and satisfaction with the mobile service provider Airtel in Dimapur, India. The survey asks questions about the respondent's demographics, which Airtel services they use, how long they have been a customer, expenditures, quality of service, and their opinions on Airtel's performance, connectivity, tariff plans, customer service and more. The purpose of the survey is for a college student's research project on customer satisfaction with Airtel in Dimapur.

Uploaded by

Mr. Rain Man
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Questionnaire

Customer’s Satisfaction on Airtel, Dimapur.


Dear friend,

I would be so grateful if you can help me in filling up these few questions about
your experience and opinion on this particular subject.

Myself, [Link]. I am currently pursuing my [Link]. 6th semester from


Unity College, Dimapur and as part of a curriculum, I have been asked to submit a research
project report at the end of this semester. For which, I am researching on the topic, “A study on
the customer’s satisfaction on Airtel, Dimapur”. Therefore, I need your kind support.

Thanking you yours’ truly

Respondent’s Name:- Location:-

Gender:- Date:-

Q) 1. What is your age group?

16 – 19 Years 20 – 25 Years 26 – 30 Years 31 and above

Q) 2. What is your occupation?

Student Entrepreneur Employed Others

Q) 3. Do you think that Airtel tariff plans are better than others?

Yes No

Q) 4. Which service do you use in Airtel?

Mobile service DTH Internet Others

Q) 5. How do you know about Airtel cellular service?

Friends Advertisement Relatives other sources

Q) 6. Which Airtel convinced you to use Airtel?

Advertisement Connectivit Schemes Goodwill


Q) 7. Have you ever faced problems related to the service of Airtel?

Always Sometimes Never

Q) 8. What type of service do you prefer or use?

Postpaid Prepaid

Q) 9. For how long you have been using this service?

More than 2 year More than 5 year More than 7 years Less than 2 years

Q) 10. What is your monthly expenditure in terms of recharge?

Rs.0 – 100 Rs.101 - 300 Rs.301 - 600 above Rs.601 Q)

11. How will you rate Airtel performance?

Satisfactory Not Satisfactory Excellent Very poor

Q) 12. What makes Airtel different from others?

Connectivity Tariff plan New schemes others

Q) 13. Is Airtel signal of your area good?

Very Good Very Ba Good Bad

Q) 14. What do you say about Service provider in terms of clarity of voice?

Good Bad Neither good nor bad

Q) 15. Do you get annoyed when the centre calls you?

Always Sometimes Never

Q) 16. How do they treat when you approach to customer service?

Good Bad Neither good nor bad don’t know

Q) 17. What do you say about the internet connectivity?

Very Good Very Bad Good Bad

Q) 18. What do you say about the tariff plan?

Very Expensive Very Cheap Neither expensive nor cheap

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