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Bank Customer Satisfaction Survey

The document is a questionnaire for a bank customer. It asks for the customer's name, gender, age, and length of time operating their bank account. It then lists 10 statements about the customer's banking experiences and asks them to indicate whether each statement is true or false by ticking the appropriate box. The statements cover topics like receiving account updates, being informed of policy changes, trusting the bank's confidentiality, using internet banking, receiving misinformation from staff, facing ATM issues, reporting complaints, awareness of the ombudsman scheme and account charges, and encountering impolite officials.

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RiSHI KeSH GawaI
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4 views2 pages

Bank Customer Satisfaction Survey

The document is a questionnaire for a bank customer. It asks for the customer's name, gender, age, and length of time operating their bank account. It then lists 10 statements about the customer's banking experiences and asks them to indicate whether each statement is true or false by ticking the appropriate box. The statements cover topics like receiving account updates, being informed of policy changes, trusting the bank's confidentiality, using internet banking, receiving misinformation from staff, facing ATM issues, reporting complaints, awareness of the ombudsman scheme and account charges, and encountering impolite officials.

Uploaded by

RiSHI KeSH GawaI
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUESTIONNAIRE

1) Name of customer:

2) Gender: Male Female

3) Age:

4) For how many years you have been operating your bank account?

Less than a year 1-5 years 6-10 years More than 10 years

(Please put tick mark in the appropriate places)

1) Do you receive regular update about your bank account?

YES NO

2) Are you informed about the changes in the interest rates, charges, terms and
conditions?
YES NO
3) Do you trust your bank relating to confidentiality of your account?
YES NO
4) Do you operate internet banking?
YES NO
5) Did any of the bank staff give you misinformation relating to the competitors
product/services?
YES NO
6) Do you face difficulty in withdrawing the money from the ATM?
YES NO
7) Did you report any complaints in your bank relating to their products/services?
YES NO
8) Are you aware of Banking Ombudsman Scheme?
YES NO
9) Are you aware of the levying of charges in your bank account?
YES NO
10) Have you encountered impolite behavior of any bank official?
YES NO

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