This project concludes that Total Quality Management (TQM) has many benefits
butimplementing TQM is not a bed of roses. It cannot be left to its own fate after the launchand requires
constant nurturing and follow-up by the management. Management mustkeep its fingers on the
pulse of TQM efforts as bringing a change in culture, attitudes, and beliefs in a sensitive and delicate matter.
Problems in implementation are, therefore, to beexpected and are universal in nature. However
patience and loyal efforts are required tosolve these problems. TQM can lead to a drastic change in the
productivity of an org. if implemented properly. In recent years, TQM has been the most focused area of
researchas compared to other disciplines both in the industrial and academic world. The literatureis abundant
with theories and applications. Since the benefits of TQM are many thereforeit doesnt pervade only to all the
sectors of the business but also to the society.59 |P a g e